Stephanie M. Gregoire
11592 Carriage Court (952) 829-1336
Eden Prairie, MN 55344
OBJECTIVE
To obtain a technical service or help desk position where my responsibilities will grow as my knowledge and abilities increase.
COMPUTER SKILLS
Operating Systems Software Hardware
MS Windows 3x, 95, 98, ME MS Office: Word, Excel, Access, PowerPt, Pub. IBM compatible PCs
NT and 2000 Explorer, Netscape, Outlook, Lotus, Remedy. -Upgrading, repair, maintenance
Beta Systems, AS 400 Brokerage/Financial Planning Software. Printer and other peripherals
- Installs and maintenance.
· Trouble shooting to correct problems, customer satisfaction.
· Can self-learn new software and programming languages (HTML, Java)
EMPLOYMENT
SOHO Help Desk Associate
American Express Financial Advisors, Minneapolis, MN, November 2000 - current
· Support Level 2 Help Desk for Financial Advisors and their techs to establish high-speed office connections (DSL, cable, wireless, T1) using Nortel, 3Com or Linksys Routers/ Firewalls. Walk them through the resource process.
· Various other administrative tasks - Constructing timing charts, Updating Level 1 knowledge databases.
· Cooperate with other teams in testing new hardware and software applications.
· Heavy use of Remedy software, phone contact and technical help desk support.
Technical Assistant
Best Buy Corporation, Eden Prairie, MN, August 2000-September 2000
· Contract position to trouble shoot MSN connection problems, reestablish passwords, and offer support.
Sr. Registered Sales Assistant, Office Manager, Registered Rep. at the following Securities Firms
Dain Rauscher Inc. Edina, MN, May 1998 – January 2000
Robert W. Baird & Company, Inc. Bloomington/Edina MN, February 1991-April 1998
Prudential Securities, Inc. Bloomington, MN, December 1989 - February 1991
Waddell & Reed Inc. Edina, MN, December 1987 – December 1989
· In charge of initial trouble shooting and problem solving of computers, faxes, printers and copiers.
· Assisted team of veteran stockbrokers with their clients, research and marketing projects.
· Performed general administrative sales assistant duties – typing, filing record maintenance.
· Educated clients, account management, and professional customer service.
· Financial planning, stock, option, bond, mutual fund, annuity & insurance sales/prospecting.
· Established and co-managed retirement programs.
· Set up seminars – designed invitations, sent mailings, set-up materials/room and follow up.
· Performed cashiering duties, office administration. (Baird)
· Managed branch operations and assisted branch manager (Baird, Prudential and Waddell & Reed)
· Hired and trained sales assistants and receptionist. (Baird and Prudential)
· Supervised new accounts. Full commission sales (Waddell & Reed) Used entrepreneurial self-discipline.
EDUCATION
Premier Computer Education, Edina, MN
A+ Certification, Microsoft Certified Systems Engineer (MCSE)
University of North Dakota, Grand Forks, ND
Bachelor of Science Management - May 1986
Bachelor of Science Marketing - December 1986
References available upon request