Settlement & Integration Services Organization
Position: Employment Consultant/I&R / Date: Oct. 2007Department: Employment / Revision Date: April 2008
I. PURPOSE OF JOB (CONTRIBUTION)
As a member of the Employment Department at SISO and working in close partnership with all other members of the team, you are responsible for contributing to the achievement of the mission, goals and objectives of the organization and of the Employment Department by:
· Providing high quality, professional and timely services, which are free of bias and discrimination, respectful, non-judgmental, culturally sensitive, empathic and responsive to clients’ real needs
· Providing I&R and employment-related services, assistance and counselling, which empowers clients, builds on their strengths and facilitates their integration into the economic, social, cultural and political life of our community
· Responding to client’s request to and acting on behalf of clients through representation and active advocacy, while adhering to the organization’s policies, guidelines and procedures
· Meeting and striving to exceed quantitative and qualitative targets, outcomes and general/specific requirements, including and not limited to: services, activities, collection and reporting of data, follow-up and outcome-tracking, file maintenance and documentation, etc.
· Generating quality referrals and actively participating in case management activities
· Participating in the development and delivery of information and education sessions for third parties and general public regarding systemic and non-systemic issues and barriers related to the process of settlement, adaptation and integration of immigrants, refugees and visible minorities, with a focus on issues and barriers to employment
· Updating and developing new skills, knowledge and abilities by participating in internal/external professional development activities and courses
· Bringing an active, continuous and creative contribution to the development of programs, services and organization
· Participating in volunteer activities inside and outside the organization
II. REPORTING RELATIONSHIP:
Reports to: Manager, Employment Services
Supervises: Nil
III. DETAILED RESPONSIBILITIES:
1. Meeting Clients’ Needs (Qualitative Objectives)
a. Provide each client with services that demonstrate respect and knowledge, in a manner that makes the client feel welcome, safe and understood
b. Conduct proper Intake, Needs Assessment and Employment Readiness Assessment with each client and documents results appropriately
c. Provide each client with services related to client’s particular needs, as documented through the Needs Assessment
d. Interact during discussions with clients in a way that is bias-free, sensitive, empathic and professional and which promotes client empowerment
e. Provide each client with precise and documented information regarding different alternatives, as well as risks and benefits, and encourage clients to make informed decisions
f. Provide each client with appropriate internal and external referrals and follow-up on referrals to track and document the outcomes
g. Provide each client with accurate information regarding programs and services, staff-client relationship, responsibilities and limitations
h. Provide each client with accurate information regarding confidentiality of information and complaint procedures
2. Meeting Program/Project Requirements (Quantitative and Qualitative Objectives)
a. Provide services including: intake, assessment, one-to-one and group assistance and referrals
b. Provide culturally sensitive services including information, referral, appointment booking, assistance with application forms, one-to-one and group sessions
c. Provide individual coaching, training and direct support and assistance to participants, in the areas of resume writing, interview preparation, job search strategies, forms and applications and other employment/career related topics, according to client’s needs
d. Organize 10 group sessions/year for a total of 150 participants/year
e. Recommend, update and develop information and resources related to settlement and integration needs, including and not limited to: service providers, social services, health, housing, legal, education/training, human rights, civic rights and responsibilities, others, as necessary
f. Recommend, update and develop resources to reflect the latest changes regarding legislation, licensing/accreditation, labour market, education/training opportunities, community programs and services and other information to assist newcomers
g. Assist participants to identify and use internet sites, directories and resources career testing tools and relevant resources in an individual and/or group settings
h. Develop, implement and maintain registration, tracking and follow-up systems and tools
3. Meeting the Department Goals and Objectives (Quantitative and Qualitative Objectives)
a. Maintain professional and effective information tracking systems on all activities performed and provide monthly reports including activities performed, outcomes, recommendations and narrative/statistical information regarding labour market situation, local job prospects, legislative and regulatory changes
b. Develop and maintain positive relationships with community organizations and partners to make appropriate referrals
c. Collaborate with other team members in the development and implementation of outreach activities
d. Keeps informed with the latest changes regarding legislation, licensing/accreditation, labour market, education/training opportunities, community programs and services and other relevant information, and regularly shares information with all team members
e. Participates in Team Meetings, Staff Meetings, Professional Development sessions and Staff Wellness activities
f. Keeps informed with SISO’s Human Resources Policies, Health and Safety Policies and Guidelines and other internal policies and guidelines and seeks prompt guidance and advise to interpret policies and guidelines
g. Performs other duties assigned by the Manager of Employment Department or the Executive Director
4. Meeting Organization’s Mission, Values, Goals and Objectives (Quantitative Objectives)
a. Understand and actively apply and promote SISO’s mission and core values at all times
b. Contribute to the overall achievement of SISO’s goals and objectives by bringing your full and active contribution in understanding and fulfilling your role as a skilled, knowledgeable member of SISO’s staff
c. Keep informed on latest developments regarding general and specific activities related to the organization at large and individual programs
d. Collaborate in the development and delivery of outreach, information, training and education sessions
e. Maintain confidentiality of information, as per organization’s policies
f. Comply with all organization and departmental policies, guidelines and procedures
g. Contribute to the improvement of accountability through cost-effectiveness by promoting preservation of resources and supplies at all times
h. Avoid potential losses by maintaining personal control over all assigned security accesses, including keys, combinations and passwords
i. Take personal responsibility in being and keeping others accountable at all times
j. Accurately record all complaints and bring them to the attention of management in a timely manner
k. Maintain a professional attitude and appearance at all times, including and not limited to:
· relevancy, accuracy and level of information presented
· type and relevancy of discussions you engage into
· speech and tone of voice
· manner of dealing with clients, colleagues, volunteers as well as with staff from other organizations
· manner of addressing and dealing with different issues
· general attitude
· clothing
· appearance of workstation/office.
l. Promote volunteerism and community capacity building by actively participating in volunteer activities inside and outside the organization
m. Seek to set-up personal examples of achievement and behavior that other staff would emulate, and strive to contribute to other’s development through mentorship, guidance and coaching activities
IV. COMPETENCIES:
To be successful, you need to bring the following Competencies to the job, in addition to meeting the quantitative and qualitative objectives of your program/position:
Core Competencies / Functional Competencies / Technical Competencies / Role Specific Competencies√ Cultural Sensitivity
√ Interpersonal
√ Client Focus
√ Ethics and Values
√ Communication
√ Adaptability
√ Organizational Awareness
√ Creativity
√ Problem Solving and Judgment
√ Results Orientation
√ Teamwork
√ Confidentiality
√ Reliability
√ Health & Safety / √ Cross-Cultural Communication
√ Needs Assessment
O Case Management
√ File Management
√ Counselling (Employment and Career)
√ Client Services/Support (Employment)
√ Marketing, PR, Outreach
√ Conflict Transformation
√ Customer Relations
√ Event Planning and Organizing
√ Group Facilitation / √ Research
√ Report Writing
O Inventory Control
√ Computer-related:
1. Word, Access, Intake, Power Point, Internet, Outlook, Excel
√ Office/Admin.
√ Recordkeeping / √ Innovation
√ Impact and Influence
√ Relationship Building
√ Resource Management
√ Self-Management
V. EDUCATION/TRAINING
· A post-secondary education in Human Services, combined with skills/experience related to Career Development for ITPTs and I&R skills and experience
VI. PREVIOUS EXPERIENCE
· Experience working with the client group
· Demonstrated cultural sensitivity and experience working with culturally diverse groups and individuals
· Experience working with private, public and not-for-profit sectors
· Relevant training and/or experience working with volunteers and volunteer networks
· Thorough knowledge of all facets of I&R, job search and career development including an understanding oflocal programs and services, labour market trends and resources, licensing/registration and accreditation process
· Ability to conduct outreach/ marketing of clients and services
· Excellent verbal and written communication skills.
· Excellent interpersonal skills and self-management skills to work effectively with clients, co-workers, outside oragnizations
· Experience/skills in case and file management
· Excellent presentation and facilitation skills
· Experience working in an MSOffice environment; familiarity with Internet, email systems and databases.
VII. SUCCESS CRITERIA/MEASUREMENT
Your degree of success on the job is based on the successful achievement of quantitative and qualitative objectives outlined and reflects both team and individual contribution to the success of the program, department and organization.
Program-related quantitative and qualitative goals, objectives and targets will be discussed at least annually, at the time of the contract renewal for the program. Other quantitative and qualitative goals, objectives and targets, as well as Individual Professional Development Plan will be discussed at least annually, at the time of the Annual Performance Review.
The Annual Performance Review will include:
1. The Review of the degree to which you and your team have achieved the qualitative and quantitative objectives
2. The Review of Key Indicators for each of the Competencies outlined, in order to formulate recommendations for your Individual Professional Development Plan
1. The achievement of qualitative and quantitative objectives is measured through a scale from 1 to 5, as follows:
Level / Level / Description1 / Novice / · Limited understanding: significant amount of learning necessary
· Requires significant amount of advise and coaching
· Requires clear and specific instructions
2 / Working / · Understands enough to independently handle most tasks
· Requires some guidance and coaching
3 / Thorough / · Experienced
· Has thorough knowledge
· Makes own judgments about work objectives and finds resources to meet them
4 / Expert / · Specialist knowledge
· Consistently meets and often exceeds objectives
· Is relied on for guidance, especially during critical times
5 / Teaching / · Consistently exceeds objectives
· Understand how individual and team effort impact on broader issues
· Is able to consider which aspects of the broader issues need to be considered to achieve goals and objectives
· Acts as a role model and consistently plays an active role in transferring skills and knowledge to others
2. The Competency Review is based on a Competency Framework, which provides the means of looking at those behaviours that differentiate best performers and a common language for talking about critical on-the-job behaviours.
The competencies were grouped into Core – those that apply to all positions within the organization and Functional- those that apply to specific positions and are critical to those positions. In addition, some positions require Role-Specific – those that apply only to certain roles and/or very specific Technical/Task-related Competencies; these competencies are clearly critical and are determined according to specific requirements for those positions. The Competency Framework provides definitions and details of indicators for different Key Indicators in each competency area.
A few of the measures constitute minimum standards of behavior, such as adherence to SISO’s Policies, and in some cases they may be subject to immediate disciplinary action. However, the main reason for the Competency Review is to help you to address personal competency goals, and develop those abilities to better support the program, department and organization’s goals and objectives for both short and long-term.
VIII. KEY RELATIONSHIPS
External: Potentially, any individual or organization with needs including: direct service, advise, support and/or information related to programs and services, access to income, housing, health, education, legal system, employment, human resources, labour market, jobs and employers, accreditation/licensing, training/education, E.I., O.W., and immigration/settlement –related issues.
Other Service Providers
Professional Associations and Regulatory Bodies, Education Institutions, Government Representatives
Internal:
Daily: Clients: newcomers, ITPTs, women, GARs, youth, seniors, Francophones
Other members of the SISO/Employment Team
Routinely: Counsellors/Staff from other programs, for the purpose of Case Management
Occasionally: Any SISO staff or volunteer
IX. WORKING CONDITIONS
Normally, may require sitting for long periods, during assessments and counseling sessions. May require standing for long periods during presentations and facilitation of workshops. A standard office environment is provided, however, due to the nature of the business you are required to travel extensively to meet with employers and assess companies. Excellent concentration and self-management skills are required when interacting with clients and volunteers and when completing forms and working on computer workstations. Although client’s demands are continuous and unpredictable, work is somewhat repetitious with minimal control over pace of work.
DATE / INCUMBENT / SUPERVISOR4
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