Chapter 2 Test
Multiple-Choice Questions
Select the one best answer for each question.
1. Besides understanding empathy and working to develop empathy, a coach must ______empathy.
a. persuade b. show c. deviate from d. evaluate
2. When a coach or mentor uses empathy, the other person feels ______.
a. understood and accepted b. mentally challenged c. sympathy d. defensive
3. Differences in frames of reference can create ______.
a. visibility b. ruts c. barriers d. vertical thinking
4. Empathy helps coaches and mentors ______.
a. brainwrite b. be flexible c. think outside the box d. help others
5. Empathy is an important part of ______.
a. active listening b. goal setting c. humor d. praise
True-False Questions
Circle the “T” for true statements and the “F” for false statements.
6. T F Empathy can help a coach or mentor develop trust.
7. T F Expressing understanding of the other person’s point of view shows sympathy.
8. T F Coaches and mentors should avoid using figures of speech.
9. T F A frame of reference is the lens through which we view the world.
10. T F Empathy is encouraged, but is not an essential element in coaching and mentoring.
Essay Questions
Write out a brief answer to each question.
11. Explain how using the same figures of speech can help show empathy.
12. Describe how empathy and sympathy differ.
Chapter 2 Test
Multiple-Choice and True-False Questions
1. b2. a
3. c / 4. d
5. a
6. T / 7. F
8. F
9. T / 10. F
Essay Questions
11. When coaches or mentors use the same figures of speech as the person they are coaching, the person feels understood and accepted. Changing a person’s words or figures of speech may cause that person to feel defensive.
12. Sympathy means that you agree and understand someone, while to empathize with another person you don’t have to agree, but you do have to understand.