Initiation/Planning/Implementation

Request for Certification and Release of Funds Form

All Certified Projects Must Follow NM State Policies and Procurement Code

Project Governance

Project Name

/ E-911 Upgrade, Portales Communications Center
Date / June 28, 2017
Lead Agency / DFA
Other Agencies / None

Executive Sponsor

/ Rick Lopez
Agency Head / Duffy Rodriguez
Agency CIO/IT Lead / Joseph Baros
Project Manager / Bill Range
Project Abstract (Provide a brief description and purpose for this project)
Upgrade the current E-911 System, Portales Communications Center Public Safety Answering Point (PSAP), call-taking equipment. This includes replacing the aging E-911 equipment with new hardware, software, and training. No construction is involved in this project. The upgrade will be done in the existing dispatch facility.
The New Mexico Enhanced 911 Act was signed into law in 1989, and amended in 1990, 1992, 1993, 2001 and 2005. The Act provides a mechanism for municipalities, counties and Native American Tribes and Pueblos to purchase 911 equipment, to provide training, and to pay for network and database costs necessary to operate
E-911 systems in their jurisdictions. The Local Government Division E-911 staff and PSAPs, along with the Department of Information Technology (DoIT), set criteria for E-911 equipment, network, and related services through a competitive bid process.
Work is being done by Venture Technologies, who will furnish all installation labor. Their solution will include hardware and software.
Start Date / 10/1/17 / Planned End Date / 4/30/18
Amount Requested this Certification / $144,165
Amount Previously Certified / $0
Remaining Appropriation not Certified / $0
Total Appropriated Amount / $144,165

Certification History (Include any previous project or phase certifications)

Date
/ Amount / Funding Source(s) (use specific citations to laws, grants, etc.)
5/24/2017
(this request) / $144,165 / Enhanced 911 Funds
Appropriation History (Include all Funding sources, e.g. Federal, State, County, Municipal laws or grants)
Fiscal Year
/ Amount / Funding Source and Appropriation language
FY18 / $144,165 / Enhanced 911 Funds
Major Deliverable Schedule and Performance Measures

Major Project Deliverable and Performance Measure

/ Budget /

Due Date

/

Project Phase

Administration and order processing schedule / $ / 10/1/2017 / Initiation
Inventory and Pre-Implementation Tasks / $ / 10/1/2017 / Planning
Installation and Cutover Tasks / $92,598 / 4/30/2018 / Implementation
Testing / $ / 4/30/2018 / Implementation
Training and Installation / $51,567 / 4/30/2018 / Implementation
Final Documentation and Project Closure / 6/30/2018 / Closure
Total / $144,165
Budget
Comments: Enhanced 911 Funds (a surcharge in the amount of $0.51 billed to each subscriber access line by a telecommunications company, and each active number for a commercial mobile radio service subscriber who has a billing address that is in New Mexico.) The State E-911 fund pays for only a minor part of the cost to operate a PSAP. Local governments make up the difference with funds from other revenue sources.
Description /
FY14
/

FY15

/ FY16 / FY17 / FY18 / FY19&After
Staff - Internal
Consulting Services IV&V
HW/SW / $92,598
Testing & Training / $51,567
Total / $144,165

IT System Analysis (On this document, or as an attachment, provide a summary description of the technical architecture)

The in-bound network and the out-bound network today do not ride the same network facilities. The strength of today’s independent in-bound and out-bound network design is that a network failure does not bring down the entire PSAP. If a PSAP loses communications with either side, they can still do their job through work-a-rounds such as hand held radios or cell phones. If both in-bound and out-bound networks are down, a PSAP can no longer function. The planned Next Generation network supports the in-bound network only.
System Architecture
·  Three Vesta call answering positions
·  VESTA 9-1-1 with Advanced Operations
o  VESTA IRR Module
o  VESTA Activity View
o  VESTA CDR Module
o  VESTA Phone and Voice Mail Option
·  VESTA Analytics
·  VESTA Locate
·  ORION DataSync
·  Airbus Managed Services
o  Monitor & Response
o  Anti-Virus
o  Patch Management
o  Disaster Recovery
See attached vendor quote.

Interoperability (Describe If/how this project interfaces with existing systems/Applications)

The system will be integrated in the PSAP and interoperability with the existing infrastructure will be tested and approved by the stakeholders prior to go live.

Independent Verification & Validation (Include summary of the latest IV V report)

Not applicable.

Significant Risks and Mitigation Strategy

Risk 1: system failure before project completion

Mitigation 1: The system is being monitored 24/7/365 as part of the on-going maintenance. Risk of failure will be minimized by the timely completion of the upgrade.

Transition to Operations: (Describe agency plan to migrate project solution to production. include agency plans to fund and maintain this project after deployment. )
Install new equipment in a seamless transition from the existing equipment, maintaining continuous operation of the PSAP.
After system turn up, the local PSAP will be responsible for operation of the equipment and reporting any repair issues to the vendor for resolution.

This is a controlled document, refer to the document control index for the latest revision

Revision: 9/1/10 Page 4