MERCY HEALTH

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POSITION DESCRIPTION

MAINTENANCE OFFICER

Core Mercy Values: / Compassion, Respect, Innovation, Stewardship, Teamwork
Position title: / Maintenance and Safety Officer / Employee name:
Entity/MHAC:
Business Unit/Department: / Mercy Place Colac
Maintenance / Date: / 1 July 2010
Position reports to: / Service Manager,
- line reporting to
Property Services Manager / Positions reporting to this one: / NIL
Position Purpose: / To ensure the effective undertaking of scheduled maintenance programs and the delivery of maintenance services for the facility in a timely and highly competent manner.
Identification and actioning of health and safety issues to enhance operational performance and provide a safe environment for residents, staff and visitors.
Qualifications: / Trades based or more than 5 years commercial facility maintenance experience.
Current Victorian driver’s license is essential.
Working knowledge of the OH&S standards and regulatory maintenance frameworks relating to residential aged care.
Resource management: / Total staff management (FTE):
Annual WorkCover Premium:
Personal Competencies required /

Job Competencies Required

·  Excellent interpersonal and effective communication skills. / ·  Experience in facilities maintenance with an understanding of the regulatory maintenance frameworks relating to residential aged care.
·  Effective decision making skills and able to prioritise tasks and meet timeframes / deadlines. / ·  Good knowledge, understanding and commitment to the mission, vision and values of the Sisters of Mercy.
·  Effective negotiation skills and the ability to liaise with tradespeople and contractors. / ·  Knowledge of the organisation and operation of the aged care facility, including facility contractor requirements.
·  A practical common sense approach to problem solving and trouble shooting. / ·  The ability to demonstrate problem solving in building systems.
·  Innovative, accepting of new technologies and a desire to learn / ·  Demonstrate the ability to understand new technology
·  Customer/client and team focused. / ·  Demonstrate the ability to understand customer requirements and meet their expectations.
·  Ability to work independently and unsupervised. / ·  Knowledge of the quality and OHS frameworks that exit for aged care.
·  A safe and organised approach to work / ·  Knowledge of the in house building systems and contemporary facilities management techniques and systems
·  Ability to maintain accurate record keeping / ·  A clear and concise communicator.
·  Ability to maintain accurate record keeping / ·  To have moderate level of computer literacy.
·  Demonstrated experience in the safe or planned organisation of work.
Key Result Areas / Key Activities / Standard Measures /
Ensure the provision and implementation of customer focused maintenance services on facility buildings and grounds, infrastructure and equipment / ·  All preventative maintenance performed as per preventative maintenance programs and in line with service agreements
·  Contractors coordinated to perform routine maintenance, and also for repair maintenance as required and in line with service agreements and approved provider list
·  Induct all contractors and ensure that all relevant contractor compliance, in line with Mercy Health policies, including Police Record Checks
·  All Essential Services checklists and service records from contractors are obtained and filed in designated filing system
·  Conduct regular review of facility and surrounds to assess required maintenance
·  Ensure maintenance matters of urgent or hazardous nature are referred to the Supervisor, Service Manager or Property Service Manager as appropriate
·  Arrange relevant trade persons as required in line with MH contractor requirements
·  Attend to identified maintenance issues daily and ensure speedy resolution, performing minor maintenance work as required
·  Established daily, weekly, monthly and other checks are preformed and documented
·  Adherence to MH policies and procedures
·  Duties and tasks as specified performed / ·  Compliance with preventative maintenance schedule
·  Compliance with Accreditation in Standard 1 and 4
·  Minimal breakdowns
·  All contractors appropriately inducted, have complied with all contractor requirements and are monitored whilst on site
·  Service records obtained from contractors following work completed
·  All other documentation completed as required
·  All service documentation obtained, filed and available for inspection at any time
·  Preventative maintenance schedule up to date at all times
·  Minimal customer complaints
·  Low levels of incidents due to maintenance deficiencies
·  Grounds in neat state at all times
·  No hazards areas in grounds
·  Compliance with MH policies and procedures
·  Ensure duties lists are accurate and up to date
·  Identified maintenance issues dealt with promptly
·  All documentation completed as required
Ensure all services and practices are delivered with strong focus on customer needs / ·  Maintenance request forms are attended to promptly
·  Act as a role model in the adoption of a service focus for external contractors.
·  Monthly reporting to site leadership regarding maintenance requests addressed and timeframes / ·  Minimal customer complaints.
·  Minimal timeframe to resolve complaints.
·  Accuracy and timeliness of completed work requests
Health and Safety at the facility / ·  Hazard assessments actioned
·  Risk assessments / Manual handling assessments completed as required
·  Input into OH&S plan
·  Liase with MH OH&S officer, Service Manager and Property Services Manager on OH&S matters
·  OH&S representative for staff
·  Housekeeping audits are conducted as per schedule
·  Ensure all external contractors have received facility induction and Contractors Handbook completed.
·  All external contractors complete Risk Assessment form before commencing work
·  Risk assessments prepared for Risk Register / ·  Low levels of workcover claims
·  Hazard assessments completed immediately when initiated
·  Compliance with OH&S plan
·  Risk register continuously updated
·  OHS plan audit is satisfactorily scored
·  All contractors appropriately inducted and monitored whilst on site
·  All relevant documentation completed as required
External contractors and contractor management / ·  Ensure all external contractors have received a Contractor Induction and comply with all Mercy Health contractor obligations, including risk assessments and relevant permits
·  Assist the Property Services Manager appraise the performance of the contractor.
·  When required, provide support to the external contractor assigned to executing the contracts / ·  The contracts are executed in accordance with scopes of works
·  All contractor obligations met by all external contractors
·  Participate in the contract appraisal process
·  All service documentation obtained, with records containing all relevant information
Demonstrate and uphold the Values and Mission of Mercy Health / ·  Ensure the values of Mercy Health are incorporated into daily practices in relation to all activities / ·  Be compassionate and provide support to staff and customers.
·  Consistently shows respect and values each person’s dignity.
·  Seeks opportunities to be innovative for improvement.
·  Is accountable for a high standard of care.
·  Communicates and operates openly and honestly as an effective team member
Ensure achievement of organisation’s objectives / ·  Maintenance services conducted with budget
·  Participate in annual performance appraisals.
·  Appropriate and safe use of equipment and supplies / ·  Awareness of budget.
·  Existence of career planning, professional development and performance management.
·  Ensures all maintenance and equipment areas are kept clean/safe
Commitment to Quality & Continuous Improvement / ·  Participation on the Continuous Quality Improvement committee and the Leadership Committee
·  Assistance in preparation of the facilities Accreditation application / ·  Compliance with Accreditation in Standard 1 and 4
Takes reasonable care to protect the health and safety of them, fellow staff and others in the workplace / ·  Complete incident reports
·  Elect and support health and safety representatives
·  Contribute to risk assessments
·  Participate in training and meetings regarding safety / ·  Comply with risk management policies and procedures and instruction
·  Attend all safety meetings and training sessions
·  Uses personal protective equipment
·  Reports hazards, near misses and injuries immediately
Employee’s Signature: / Date:
Print Name:
Line Manager Signature: / Date:
Print Name: / Toni Cuthbertson

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