DAVID L. BOONE, PMP
1720 Thirteenth Street, Victoria, Virginia 23974 USA
Tel.: +1.847.544.8066
E-mail:
SUMMARY
PROJECT MANAGER / BUSINESS ANALYST WITH 15+ YEARS OF EXPERIENCE DRIVING BUSINESS AND TECHNOLOGY PROJECTS TO SUCCESSFUL COMPLETION USING GLOBALLY DISTRIBUTED TEAMS
· PMI-Certified Project Management Professional (PMP); Microsoft, Oracle, SAP and Siebel certifications
· 15+ years of implementation experience with commercial, open source and custom-developed IT solutions
· Former consulting practice manager/director and service line leader at Oracle Corporation and Answerthink
· MS in Systems Management from USC; additional postgraduate work at Harvard and Stanford Universities
· Industry experience in banking, chemicals, electronics, CPG, government, health care/pharma, retail and software
PROJECT HISTORY
Program Manager, City of Richmond, Richmond, VA; 5/2011-Present | GOVERNMENT
Selected as Program Manager for a mid-sized city’s Customer Relationship Management implementation program.
· Developed the program governance plan; organized and managed the core program team and steering committees.
· Reviewed/refined the program’s budget estimate developed by City management, and secured program funding.
· Authored the Request for Proposals and list of requirements for the CRM system, and obtained stakeholder approval.
· Created and presented the Solution Value Assessment (SVA)/business case and CRM concept demonstration.
Strategic Business Analyst, Swedish Match Group, Richmond, VA; 2/2010-5/2011 | CPG, RETAIL
Uncovered over $20 million in revenue potential by integrating internal customer databases with external market research.
· Advised the Group on the evaluation and selection of Sales Force Automation solutions for the USA and Europe.
· Designed and created an integrated view of customer, market and sales activity; identified unsold/undersold retail outlets, directly resulting in the company’s hiring of several additional sales reps to meet the market demand.
· Created key project deliverables for the redesign of the existing USA merchandising and Sales Force Automation system including process flow documentation, the conceptual Entity Relationship Diagram (ERD), master test plan and data conversion plan; as well as much of the business requirements and test scenario documentation.
Lead Business Analyst, IBM SPSS, Chicago, IL; 9/2009-2/2010 | SOFTWARE
Led the requirements definition, training and testing workstreams for a multi-national e-Commerce project.
· Authored the business requirements document, test plan/scenarios/test cases and training materials.
· Conducted internal functional and technical testing; facilitated discussion and resolution of testing issues.
· Facilitated the User Acceptance Test (UAT) for users in the United States and Japan.
· Applications Implemented: Aprimo Enterprise 8.0, Adobe/Macromedia ColdFusion, Salesforce.com.
Global Project Manager / Solution Architect, IBM SPSS, Chicago, IL; 7/2008-9/2009 | SOFTWARE
Implemented customer segmentation and web-based self-service as part of a global customer service/tech support initiative.
· Led a strategic re-engineering initiative with the SVP of Technology, CIO, and Director of IT Business Services.
· Managed a global team including members in the USA, Australia, Belgium, China, Germany, Japan and UK.
· Created a self-service customer portal strategy that uses customer segmentation to drive service levels.
· Applications Implemented: Salesforce.com, Oracle 11i Service Contracts.
Solution Architect / Lead Business Analyst, Johnson & Johnson, Somerville, NJ; 5/2008-7/2008 | HEALTH CARE
Performed a CRM assessment and strategy engagement for one of the world's leading manufacturers of health care products.
· Developed future state business processes and identified people (skills), processes, and technology gaps.
· Identified strategic alternatives (e.g., re-training, re-implementation, integration, migration) for filling the gaps.
· Presented a set of recommendations for specific initiatives that were approved and implemented by the client.
· Applications Implemented: Siebel ePharma 7.5.
Global Program Management Office (PMO) Consultant, Kraft Foods, Glenview, IL; 2006-4/2008 | CPG
Helped start up the Program Management Office for a global ($1 billion cost, 55,000+ users) SAP CRM/ERP implementation.
· Served as liaison between the PMO and several project teams during program prep (ramp-up) and global blueprint.
· Developed, trained and provided expertise on program processes, metrics, tools and documentation standards.
· PMO Advisor to the Order Management, Order Fulfillment, Revenue Management and CRM teams.
· Applications Implemented: SAP ECC 6.0, CRM 2007, Solution Manager, HP PPM (Mercury ITG).
Project Manager / Solution Architect, SPSS, Inc., Chicago, IL; 2006 | SOFTWARE
Turned around a troubled e-Commerce implementation project that had been ongoing for 18 months, and saved $400,000.
· Determined the project’s baseline and Earned Value by evaluating deliverables and interviewing stakeholders.
· Identified alternatives and presented a recommendation that resulted in an immediate $400K savings.
· Developed an independent estimate (accurate to within 2% of the vendor’s proposal) and Statement of Work.
· Applications Implemented: AbleCommerce 5.5, Adobe/Macromedia ColdFusion MX, SQL Server 2000.
Solution Architect / Lead Business Analyst, The Walgreen Company, Deerfield, IL; 2004-2006 | RETAIL
Designed and developed a custom map-based marketing / Business Intelligence application for a Fortune 50 retailer.
· Designed the Media Analysis and Planning System (MAPS), a GIS-enabled CRM and marketing analytics system.
· Developed a prototype of the core MAPS solution and advised development resources on the production solution.
· Identified data sources, designed table structures and ETL processes to get data from external systems into MAPS.
· Applications Implemented: ESRI ArcGIS 8.3, ArcSDE, Microsoft Access, SQL Server, Visual Basic; SAS9, SPSS 14.
Program Manager, South Florida Water Management District, West Palm Beach, FL; 2002-2004 | GOVERNMENT
Enabled a state government agency to effectively and efficiently acquire and manage over $3,000,000,000 in real estate.
· Managed the implementation of a geographical, workflow-based CRM and asset management system.
· Wrote the Statement of Work for the RFI/RFP, and served as technical advisor to the vendor selection team.
· Served as program manager, managing and coordinating the efforts of two separate implementation vendors.
· Applications Implemented: Accela Automation; Documentum ECM; ESRI ArcGIS 8.3; Primavera P3e; SAP R/3.
Solution Architect / Lead Business Analyst, Citibank, New York, NY; 2000-2001 | BANKING, FINANCIAL SERVICES
Recommended an enterprise-wide CRM solution for the Global e-Business Unit of a Fortune 100 financial services company.
· Analyzed vendor proposals and product documentation against both functional and technical requirements.
· Determined a “best fit” solution and estimated the extent and cost of customizations for the remaining requirements.
· Applications Implemented: Oracle 11i Contracts, Sales Online, Service; Siebel 2000 Mobile Sales, Sales, Service.
Solution Architect / Lead Business Analyst, Teradyne Corporation, Boston, MA; 1999 | ELECTRONICS
Reduced order cycle times by 80% and identified $15,000,000 in revenue opportunity at a NYSE-listed high tech company.
· Analyzed the company’s current marketing, sales, order fulfillment and customer service business processes.
· Identified $15 million in annual enhanced revenue opportunity through the implementation of CRM applications.
· Designed a new order fulfillment process for the company that reduced cycle time from 2-3 weeks to 2-3 days.
Program Manager, Marubeni America, Memphis, TN; 1997-1998 | CHEMICALS
Managed a 200-site applications, custom development and data warehousing program for a Fortune Global 20 company.
· Implemented the full suite of Oracle ERP applications, Oracle HR/Payroll and Data Warehousing.
· Large scope included HQ plus 4 divisional sites, 4 manufacturing plants and over 180 distribution points nationwide.
· Applications Implemented: Oracle 10.7 AP, AR, BOM, CM, FA, GL, INV, OM, WIP; multiple 3rd party products.
Solution Architect / Lead Business Analyst, DeLorme Mapping Corporation, Yarmouth, ME; 1997 | SOFTWARE
Identified $10 million in cost savings and profit potential for a mapping products, technologies, and data company.
· Scope included Sales and Marketing, Order Management, Accounts Receivable and Customer Service functions.
· Conducted a series of “future vision” workshops and interviews with stakeholders throughout the company.
· Identified 40 initiatives representing over $10 million in cost savings and profit potential.
Solution Architect / Lead Business Analyst, Cablevision Systems Corporation, Woodbury, NY; 1996 | MEDIA
Reduced invoicing costs by nearly 40% at an NYSE-traded media, entertainment and telecommunications company.
· Managed an assessment of the Accounts Receivable, Inventory, Order Entry and Bill of Materials functions.
· Recommended process changes that reduced the company’s costs per invoice processed by nearly 40 percent.
· Developed a solution map for the configuration of the corresponding Oracle ERP applications.
Solution Architect, U.S. Department of Agriculture, Washington, DC; 1994-1996 | GOVERNMENT, BANKING
Slashed business process costs and cycle times by over 50% at a federal government lending agency.
· Designed custom CRM, loan processing and financial information reporting solutions for a federal lending entity.
· Introduced automated data collection, Electronic Data Interchange, automated quality control and desktop publishing.
· The new processes reduced costs by over 50 percent, and reduced end-to-end cycle times by over 60 percent.
PROFESSIONAL AFFILIATIONS
2001-present Bronzerocket, Inc. Independent Consultant
1999-2001 Answerthink National Director, Oracle CRM; Eastern U.S. Director, Oracle Solutions
1996-1999 Oracle Corporation Practice Manager, Eastern U.S. CRM Service Line Leader
1994-1996 Computer Sciences Business Process Re-Engineering Project Manager and Solution Architect
1992-1994 KPMG Management Consultant
EDUCATION AND CERTIFICATIONS
· Master of Science (MS) in Systems Management, University of Southern California (1990)
· Postgraduate work in Digital Media (Harvard University) and Project Management (Stanford University)
· Microsoft Certified Professional (MCP); Oracle Certified Professional (OCP); Project Management Professional (PMP)
PMP ID# 35684; SAP Solution Manager Certification (C_SMI310_04); Siebel 2000 Certified Business Analyst