NICOLE C. WELVAERT
2203 Marsh Rd.Deland, FL 32724 / (386) 738-0804
(386) 561-8762
Committed and motivated Administrative/Clerical Professional, with exceptional customer relation and decision making skills, possessing a strong work ethic, professional demeanor and great initiative.
Type 55 Words Per Minute.
Microsoft Office Skills Quickbooks Skills
· Administrative support / · Administrative operation· Problem resolution / · Schedule Management
· Meets deadlines / · Business correspondence
· Self-initiator / · Spreadsheet development
· Meets exceeds goals / · Filing management
Operations
· Collaborated and corresponded with Officials/Supervisors to ensure smooth work flow and efficient organization operations.
Customer Service
· Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and solving problems to maximize efficiency.
PROFESSIONAL EXPERIENCE
SERVICE EXPERTS INC. (HVAC), Deland, FL 2006 - 2011
Permit Technician/Dispatcher
· Oversaw/managed permit process from application to inspection approval
· Compiled/notarized all required documents and submitted to municipalities
· Registered/renewed contractor licenses with municipalities
· Retrieved permits and posted to jobsites
· Managed follow up correspondence before and after inspection until approval
· Created & maintained purchase orders; Placed & received orders
· Assisted customer needs; Scheduled & confirmed appointments
· Managed bank deposits.
AUTO-TECH SERVICES, Deland, FL 2003 - 2006
Office Manager
· Answered and directed incoming calls; greeted, assisted, & directed customers
· Applied bookkeeping for Payroll, A/R, A/P, & Tax liability
· Managed customer & vendor database
· Created and maintained files
· Managed banking
TRIMCRAFT INC., Boynton Beach, FL 2002 - 2003
Accounts Payable
· Data entry
· Prepared & managed Labor Purchase Orders
· Processed billing for 60-70 Sub-Contractors for bi-weekly payroll
· Managed Sub-Contractor files for current Licensure and Insurance
· Managed filing, mail-outs, and general office duties.
Dawn LeBlanc Rentals, Westminster, Massachusetts 2000 - 2002
Property Manager
· Managed 16 apartment units
· Screened & showed units to potential renters
· Performed credit and employment history inquiries
· Prepared rental agreements, letters and all pertinent documents
· Responded to needs of renters as well as light maintenance of rental property
· Coordinated and scheduled contractors for necessary repairs or service
· Oversaw tenant turnover process; minor repairs; painted units; cleaned units
· Collected coin laundry
· Maintained records, files & all necessary correspondence with owner and tenants
EDUCATION
· 2 years Medical Assisting, including: Front Office Skills, Fisher College, Boston, MA, (Fitchburg, MA campus)
· 1 year Coding; Transcription, Fisher College, Boston, MA, (Fitchburg, MA Campus)
· Real Estate Broker Course, Bay State Realty Academy, Auburn, MA
· Real Estate Sales Course, Lee Institute, Brookline, MA