RL SOLUTIONS support

IS Support for Rl Solutions

Please note that there is an rL Support document which details how to submit and or escalate an urgent issue with rL to reach a resolution.

RL and MAH Support Numbers

NAME / LOCATION / PHONE
ON/OFF Hours / PAGER/ Email
MTA Information Systems Operations / (617) 499-5600
Tracey Phillips / MTA Mngr Clinical Quality Systems / 617-499-5665
x 3720 / PID# 6244
Gail Poirier
Maureen Rakiey / Quality and Safety Specialists / X 1625
X 4879 / PID# 6177
PID# 6168
Andrew Gardner / MTA Project contact / 617-441-1625 / PID# 6707
William Burke / MTA Technical (Server, network) / 617-499-5601 / PID# 6707
Nicole Heim / MTA IS Project Manager / 781-781-453-5201 / (617) 632-7243 PID#39809
Doug Weil / MTA IS Ops Manager / 617-499-5605 / PID# 6953
RL Solutions User Support / rL Support: Toronto, EST / 888-737-7444
416-410-8456 /
Barbara Drake-Land / rL Client Service Contact / 888-737-7444 x 202 /
Len Georgiou / rL Sales Rep / 888-737-7444 x 230 /
Pam Fennel / rL Customization Rep / 888-737-7444 x 231 /
Alexis Martin / rL IS/ Technical Support / 888-737-7444 x 240 /

Special Notes:

·  Contact Nicole first with rL / IS issues – she has the rL contacts and can help address them

·  Doug Weil should be contacted regarding PC/ Training PC issues and he can assign an IS ops person to fix the issue (Kevin, Will, Franklin etc)