Job Title and Description of Duties: Receptionist

DR T M BERTIE FRIARY HOUSE SURGERY

DR G H M RILEY 2A BEAUMONT ROAD

DR H G ACKFORD ST JUDES

DR T D O’LEARY PLYMOUTH

DR J M TUCKLEY DEVON

DR E DOYLE PL4 9BH

DR W READER

Tel. (01752) 663138 – general enquiries

Tel. (01752) 667204 – home visits

Tel. (01752) 666122 – appointments

Fax. (01752) 675805

RECRUITMENT PACK

RECEPTIONIST

Closing date: FRIDAY 7TH NOVEMBER

Interview date: THURSDAY 13TH NOVEMBER

Job title and description of duties: Receptionist

·  Opening surgery and sorting post

·  To have a thorough knowledge of all Practice procedures.

·  To work in accordance of written protocols

·  Pulling/filing notes for surgeries and update as necessary

·  Sorting Notes

·  Fax and photocopy as requested

·  Greeting patients courteously and treating them as an individual and respecting their privacy and confidentiality at all times.

·  Handling completed repeat prescriptions to patient and checking names and address.

·  Using internal & email systems

·  Processing prescriptions request via the website

·  Making appointments and maintaining appointments system.

·  Taking and dealing with all telephone calls

·  Dealing with visits requests

·  Registrations of new patients – computer data entry

·  Process patients change of address – computer data (have knowledge of practice area.

·  Process repeat prescription request in accordance with practice guidelines (including updating– adding/deleting)

·  Arranging patient transport

·  Liaising with counsellors, hospitals etc.

·  Have working knowledge of telephone/bleep system, during and after hours.

·  Holiday and sickness cover for other receptionists when required

·  Clear rooms after surgeries

·  Ensure building security – have thorough knowledge of doors/windows.

·  Any other tasks allocated by Doctor/Practice Manager

Place of employment: FRIARY HOUSE SURGERY

RECEPTIONIST SPECIFICATION

ESSENTIAL (E) DESIRABLE (D)
Qualifications/Knowledge / ·  Confident IT skills including word processing(E)
·  GCSE English & Mathematics or equivalent (E)
·  Excellent communication skills (E)
·  Excellent keyboard and computer skills (E)
·  IT qualification (D)
·  Typing qualification (D)
Experience / ·  Experience of working in customer service/public environment (E)
·  Experience of dealing with the public/patients (E)
·  Experience of working within a GP Practice (D)
Qualities/Attributes / ·  Comfortable working to agreed objectives (E)
·  An understanding, acceptance and adherence to the need for strict confidentiality (E)
·  Able to work with a variety of tasks/multi task (E)
·  Ability to solve problems within area of work/knowledge (E)
·  Enjoys generating and responding to ideas (E)
·  Can easily adapt to change (E)
·  Accurate and thorough approach (E)
·  Ability to apply set procedures (E)
·  Pleasant and articulate (E)
·  Ability to work as part of an integrated multi-skilled team (E)
·  Able to work under pressure (E)
·  Flexible (E)
Other / ·  Flexibility of working hours (E)
·  Good sense of humour (E)
·  Car driver/Clean licence (D)
·  Experience of Primary Care (D)

Remuneration

Negotiable depending on experience

The salary agreed will be payable monthly, on the 28th day of the month, by bank transfer, in arrears.

Annual Holiday

5 weeks plus bank holidays pro rata

The holiday year runs from 1st April to 31st March.

Pension

NHS Pension

Hours of work

Flexible approx. 18 hours per week

Monday - 1pm - 6pm

Wed - 8.15 - 12.30pm

Friday - 8.15 - 5.30pm

Plus Saturday mornings on a rota basis (approx. one Saturday every 5 weeks)

Plus flexibility in holiday and sickness cover

Application Process

In the first instance application is by completed application form and a covering letter that identifies the specific strengths that you believe you would be able to bring to the Practice and why you are attracted to apply for a post at this Practice.

Short listed applicants will be invited to an interview on Thursday 13th November; interviews will take place at Friary House Surgery.

Short listing will occur on Monday 9th November 2014 and applicants will be advised by the end of Monday 9th November 2014 by email.

If you would like further information or to discuss this vacancy in more depth, please do not hesitate to contact Jo Lloyd-Davies – Deputy Practice Manager, by email

Application Form

Job Title

Personal Details

*Surname/Family Name
*First Names
Name in which you are registered with a professional body and registration number (if applicable)
Title (Mr/Mrs/Dr etc)
UK National Insurance No
Address
*Postcode/ Zip code
Home Telephone
Mobile Telephone
Work Telephone
Email Address
Email Address

Are you a United Kingdom (UK), European Community (EC) or European Economic Area (EEA) National?

¨ Yes ¨ No

If you are not an EEA citizen, appropriate checks will be undertaken and proof of your right to work in the UK and work permits will be checked.

If you have a disability, do you require any reasonable adjustments to be made during the recruitment process, including interview?

¨ Yes ¨ No

If yes, please supply details below;

Education & Professional Qualifications

Include in this section all the relevant qualifications. Please also indicate subjects currently being studied. All qualifications disclosed will be subject to a satisfactory check.
Subject/Qualification / Place of Study / Grade/result / Year

Training Courses Attended

Include in this section any relevant training courses that you have attended or details of courses that you are currently undertaking.
Course Title / Training Provider / Duration / Date Completed

Employment History

Please record below the details of your current or most recent employer

Employer Name
Address
Type of Business / Telephone
Job Title
Start Date / End Date
Start of continuous NHS service
Grade / Salary
Reporting to (job title) / Notice Period
Reason for leaving (if applicable)
Description of your duties and responsibilities

Previous Employment

Please record below the details of your previous employment, beginning with the most recent first. Up to 5 previous employments can be entered here. If required, please provide additional information regarding your employment history within the ‘Supporting Information’ section.

Previous Employer 1

Employer Name
Address
Job Title / Grade
From Date / To Date
Reason for Leaving
Description of your duties and responsibilities

Previous Employer 2

Employer Name
Address
Job Title / Grade
From Date / To Date
Reason for Leaving
Description of your duties and responsibilities

Previous Employer 3

Employer Name
Address
Job Title / Grade
From Date / To Date
Reason for Leaving
Description of your duties and responsibilities

Please add additional employers/information on a separate sheet.

Supporting information Please continue on additional sheets or add to your CV
Include the experience and skills you feel you have that make you suitable for the post applied
for, together with explaining why you are interested in this post.

DECLARATION

The information in this form is true and complete. I agree that any deliberate omission, falsification or misrepresentation in the application form will be grounds for rejecting this application or subsequent dismissal if employed by the organisation. Where applicable, I consent that the organisation can seek clarification regarding professional registration details.

I agree to the above declaration
Signature
Name / Date

References:

Please give a minimum of 2 referees who are previous employers and can identify whether you have the skills and experience to undertake the role you have applied for. If you do not have recent employer references, please give an educational or voluntary body referee.

Referees will not be contacted unless you give permission to do so.

Contact before Interview Yes / No / Contact before Interview Yes / No
Referee 1:
Name:
Position in the Company:
Company Name:
Address:
Telephone No: / Referee 2:
Name:
Position in the Company:
Company Name:
Address:
Telephone No:

MONITORING INFORMATION

This section of the application form will be detached from your application form. The information collected will only be used for monitoring purposes in an anonymised format and will help the organisation analyse the profile and make up of applicants and appointees to jobs in support of their equal opportunities policies.

The organisation recognises and actively promote the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We therefore welcome applications from all sections of the community.

* Date of Birth
* Gender / ¨ Male
¨ Female
¨ I do not wish to disclose this

Equality Act 2010

* I would describe my ethnic origin as:
Asian or Asian British
¨ Bangladeshi
¨ Indian
¨ Pakistani
¨ Any other Asian background
Black or Black British
¨ African
¨ Caribbean
¨ Any other Black background / Mixed
¨ White & Asian
¨ White & Black African
¨ White & Black Caribbean
¨ Any other mixed background
White
¨ British
¨ Irish
¨ Any other White background / Other Ethnic Group
¨ Chinese
¨ Any other ethnic group
¨ I do not wish to disclose this

Equality Act 2010

* Please select the option which best describes your sexual orientation
¨ Lesbian
¨ Gay
¨ Bisexual / ¨ Heterosexual
¨ I do not wish to disclose this
* Please indicate your religion or belief
¨ Atheism
¨ Buddhism
¨ Christianity
¨ Islam / ¨ Jainism
¨ Sikhism
¨ Judaism / ¨ Hinduism
¨ Other
¨ I do not wish to disclose this

Equality Act 2010

The Equality Act 2010 protects disabled people - including those with long term health conditions, learning disabilities and so called "hidden" disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes - including the interview - are fair and equitable.

* Do you consider yourself to have a disability? / ¨ Yes
¨ No
¨ I do not wish to disclose this information
If you consider yourself to be disabled and you are shortlisted for an interview what adjustments would you like us to make?

Rehabilitation of Offenders Act 1974

The Rehabilitation of Offenders Act helps rehabilitated ex-offenders back into work by allowing them not to declare criminal convictions after the rehabilitation period set by the Court has elapsed and the convictions become "spent". During the rehabilitation period, convictions are referred to as "unspent" convictions and must be declared to employers.

Before you can be considered for appointment within Healthcare we need to be satisfied about your character and suitability.

The organisation aims to promote equality of opportunity and is committed to treating all applicants for positions fairly and on merit regardless of race, gender, marital status, religion or belief, disability, sexual orientation and age. The organisation undertakes not to discriminate unfairly against applicants on the basis of a criminal conviction or other information declared.

If you are applying for a post involving access to persons in receipt of health services, your offer of employment may be subject to a satisfactory disclosure from the Disclosure & Barring Service. Failure to reveal information relating to any convictions could lead to withdrawal of an offer of employment.

Anyone applying for a position which involves a regulated activity and certain controlled activity from will require an enhanced Criminal Records Check and that disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children or working with adults or both.

Are you currently bound over, or do you have any unspent convictions issued by a Court or Court
Martial in the UK or any other country?
¨ Yes ¨ No
If yes, please supply details below;
Has your name ever appeared on the Protection of Children's List or have you ever been referred to the Independent Safeguarding Authority (ISA) for consideration of barring against the Children's List?
¨ Yes ¨ No
Has your name ever appeared on the Protection of Vulnerable Adults List or have you ever been
referred to the Independent Safeguarding Authority (ISA) for consideration of barring against the Vulnerable Adults List?
¨ Yes ¨ No