Job description
Job title: Administration Manager - Investigations Business Unit
Reporting to: Senior Manager/Senior Case Investigation Manager
Job Family Regulatory Casework
Salary band: D1
Role purpose:
To lead a large team of administrators/ support staff who manage initial enquiries and fitness to practise referrals and/or provide administrative support to casework and other teams within the Fitness to Practise Directorate. The post holder has responsibility for ensuring timely and efficient progression of assigned tasks in line with departmental standards and quality frameworks.
Key accountabilities and responsibilities
Oversight and management of resources
· Assign; oversee and report on the progression of tasks within a diverse and often complex caseload in line with unit priorities and key performance indicators.
· Support Case Investigation Managers with allotted tasks as necessary.
People management
· Energise, support and provide strong leadership to team members to ensure that timely and quality work is produced in line with departmental standards.
· Quality assure work produced by the team to ensure consistency of approach and provide regular feedback, informally and formally in line with organisational frameworks and appraisal cycles.
· Manage issues relating to conduct and capability, ensuring that such issues are dealt with in a focussed and timely manner.
Risk management
· Assess and escalate identified risks, particularly in relation to day to day operations and the unit’s ability to meet key deliverables, annotating the ‘Risk Register’ accordingly.
Knowledge
· Maintain understanding of Data Protection and Freedom of Information legislation and liaise with Lead FOI Officer where necessary.
· Stay abreast of organisational or legislative changes, advising team members as necessary.
· Act as an ambassador for the Investigations Business Unit by providing clear and concise advice and guidance in relation to the functions of the department.
Communication
· Effective communication with internal and external stakeholders, managing any stakeholder relationships proactively. A strong customer service ethos.
Training
· Contribute to the development of the FtP training strategy whilst maintaining own knowledge levels.
Other responsibilities
There are a number of standard duties and responsibilities that all employees, irrespective of their role and level of seniority within the NMC, are expected to be familiar with and adhere to.
· Comply at all times with the requirements of health and safety regulations to ensure their own wellbeing and that of their colleagues.
· Promote and comply with NMC policies on diversity and equality both in the delivery of services and treatment of others.
· Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act 1998 and its amendments.
· Comply with NMC protocols on the appropriate use of telephone, email and internet facilities.
· Comply with the principles of risk management in relation to individual and corporate responsibilities.
· Comply with NMC policies and procedures as compiled on the organisation’s intranet.
This job description is not exhaustive and as such the post holder is expected to be flexible. Any changes will only be made following a discussion with the post holder.
Person specification
Job title: Investigations Administration Manager – Investigations Business Unit
Qualifications and experience
1 Educated to degree level or substantial equivalent experience
2 Demonstrable experience of leadership and staff management
3 Demonstrable experience of managing an administrative process
4 Demonstrable experience of innovating and managing changes in process
5 Demonstrable experience of advising and influencing colleagues
6 Caseload management experience
Skills, knowledge and abilities
7 A highly effective communicator with the gravitas and credibility that commands respect from all stakeholders.
8 Strong personal resilience during times of pressure and the ability to plan and work to challenging deadlines.
9 Highly developed drafting skills.
10 Able to identify problems and present practical solutions.
11 Highly computer literate and numerate.
Personal qualities
12 A self -starter who is able to demonstrate initiative and work with minimum supervision.
13 Highly motivated with a flexible approach to new ideas and ways of working.
14 A collaborative approach to working in teams across an organisation in order to achieve good results.
15 .An ability to demonstrate sensitivity and tact when dealing when identifying and working with customer needs and confidential information.
Fitness to Practise updated July 2017 Page 2 of 3
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