We are writing to you office in an effort to sustain our relationship with your distinguished management company, moreover, once and for all, define its direction.
When we handed over the Luxor property to your management team, approximately 12 years ago, it was done with confidence and trust in your International Division’s reputable skills, together with abilities to treasure and maintain successful business for owners / investors, as well as their private properties. However, today our assets and name in the market has deteriorated to a distressing degree.
Since the takeover, we have erected numerous attempts (with both the management crew on premises and your Regional Office in Dubai), in order to rectify service and products quality conditions at our Luxor property, at this time, we have arrived to a quandary state. The elevated predicaments of service / product / property conditions have reached beyond all levels of calamity and unacceptable outcomes. None of the existing Hilton crewmembers in Luxor cares enough to protect our reputation and holdings.
Consequently, we had to seek professional industry experience group CHA (Certified Hospitality Administrators), whom we have hired after several oppressive clients’ complaints and grievances. The CHA’s mission was to identify and test the level of impeded standards (Service and Product) at the property, thus measure it up to the industry standers. Hence, provide us with a clear assessment of the true images as perceived / experienced by our GUEST. T he enclosed Mystery Guest / Shopper assessment report speaks for itself.
The ineffective management crew at our Hilton property has failed to give forth the following :
· The simple, expected standards of service quality of Hilton, as we know it.
· The simple, day to day, Industry maintenance activities and PM programs
Needless to say, the potentials of business loss, assets / property deterioration, as well as our reputation in both labor and tourism markets are now in great jeopardy. Meanwhile, in this very competitive Luxor market, our property slowly but surely slides down tot he bottom of defalcation correspondingly, your company’s expansion plans and conspicuousness in Egypt, today, is in jeopardy as well.
Mr. ……………., we are seeking your immediate personal involvement, attention and your own team ’ s assistance to remedy the predicament of our investments. Please arrange for our meeting, with your office, at your earliest convenience.
Thank you.
Very truly Yours,