Listening– Notes
Communication Applications
Hearing vs. Listening
n ______: the physical process of perceiving sound. An ______reaction of the senses and nervous system to incoming stimuli.
n ______: A ______act; the processes of hearing something with thoughtful attention and consideration and ______what was meant.
Types of Listeners
n ______: Listeners who believe the responsibility of successful communication belongs to the ______. (just goes along for the ride)
n ______: Play an ______role in communicating.
Five Types of Listening
1. ______: Listening for information in order to make a ______or understand a situation.
q Example: school, buying, vote, support idea
2. ______: The most basic style of listening.
q Example: listening for enjoyment i.e. music
3. ______: Listening to show ______.
q Example: Sad friend
- ______: Listening to detect a problem or flaw. Logical reasoning. Listening from your own perspective.
- ______: Single out an important sound.
q Example:
Seven Deadly Habits of Bad Listening
- ______:
q MEGO Syndrome:
q Listen for useful information.
- ______:
q Pseudolistening
q Mentally paraphrase what the speaker is saying.
- ______:
q Peripheral ______get our attention
q Concentrate & block distractions
- ______:
q ______- um, like, uh, lisps, accents, slurs, etc.
q ______- clothing, handicaps, etc.
q Focus on content
- ______:
q Avoid personal biases; withhold judgment
6. ______:
q Words or phrases that push our hot buttons.
q ______- education, biases, attitude, age, experience, emotions, religion, family physical condition, morals.
- ______:
q “we never listen when we are eager to speak”
q Spending most of your listening time ______about what you want to say.
q Communication _____.
Effective Listening
n ______: The space between words spoken by another and our ability to interpret them (tuning in and out)
q The average person speaks ______words per minute.
q The average listener can handle approximately ______words per minute.
n Effective Listening Strategy
q E- ______- Think ahead of speaker.
q A- ______
q R- ______- Use spare time for review.
q S- ______- Be alert for hidden meaning.
Which Type of Listening?
______Story of how a person recently lost a pet.
______Getting directions to someone’s house.
______A building contractor explaining why a deadline will need to be
extended.
______A child telling his/her parent that he/she fell at the playground today.
______A 911 operator explaining how to do CPR in an emergency situation.
______A driver explaining to a police officer why a speeding ticket should not
be given.
______A driver explaining to the district court judge how the expense of a
speeding ticket will impact the family food allowance.
______A manager explaining the company policy to a new employee.
______A politician listening to community concerns at a Town Hall meeting.
______Students in a high school Communication Applications classroom
listening to a presentation.
Listening– Key
Communication Applications
Hearing vs. Listening
n Hearing: the physical process of perceiving sound. An automatic reaction of the senses and nervous system to incoming stimuli.
n Listening: A voluntary act; the processes of hearing something with thoughtful attention and consideration and understanding what was meant.
Types of Listeners
n Passive: Listeners who believe the responsibility of successful communication belongs to the Sender. (just goes along for the ride)
n Active: Play an active role in communicating.
Five Types of Listening
1. Critical: Listening for information in order to make a decision or understand a situation.
q Example: school, buying, vote, support idea
2. Appreciative: The most basic style of listening.
q Example: listening for enjoyment i.e. music
3. Therapeutic / Empathetic: Listening to show concern.
q Example: Sad friend
4. Deliberative: Listening to detect a problem or flaw. Logical reasoning. Listening from your own perspective.
5. Discriminative: Single out an important sound.
q Example: Friends in a noisy room.
Seven Deadly Habits of Bad Listening
- Tuning out dull topics:
q MEGO Syndrome: My Eyes Glaze Over
q Listen for useful information.
- Faking attention:
q Pseudolistening
q Mentally paraphrase what the speaker is saying.
- Yielding to distractions:
q Peripheral noises get our attention
q Concentrate & block distractions
- Criticizing delivery or physical appearance:
q Delivery - um, like, uh, lisps, accents, slurs, etc.
q Appearance - clothing, handicaps, etc.
q Focus on content
- Jumping to conclusions:
q Avoid personal biases; withhold judgment
6. Overreacting to emotional words:
q Words or phrases that push our hot buttons.
q Emotional filters - education, biases, attitude, age, experience, emotions, religion, family physical condition, morals.
- Interrupting:
q “we never listen when we are eager to speak”
q Spending most of your listening time thinking about what you want to say.
q Communication Hog.
Effective Listening
n Rate Gap: The space between words spoken by another and our ability to interpret them (tuning in and out)
q The average person speaks 120-180 words per minute.
q The average listener can handle approximately 750 words per minute.
n Effective Listening Strategy
q E- xplore - Think ahead of speaker.
q A- nalyze
q R- eview - Use spare time for review.
q S- earch - Be alert for hidden meaning.
Which Type of Listening?
Empathetic Story of how a person recently lost a pet.
Critical Getting directions to someone’s house.
Deliberative A building contractor explaining why a deadline will need to be
extended.
Empathetic A child telling his/her parent that he/she fell at the playground today.
Critical A 911 operator explaining how to do CPR in an emergency situation.
Deliberative A driver explaining to a police officer why a speeding ticket should not
be given.
Empathetic A driver explaining to the district court judge how the expense of a
speeding ticket will impact the family food allowance.
Critical A manager explaining the company policy to a new employee.
Empathetic A politician listening to community concerns at a Town Hall meeting.
Appreciative Students in a high school Communication Applications classroom
listening to a presentation.