ABID SAYYED
Flat 11, Building 1057, Road 1403
Block 814, Jidali 721,
Kingdom Of Bahrain
Mob:- 35557296/66938931
Email:-
Skype Id:- abid.sayyed5
Bahrain CPR No:-870753096
IT TECHNICIAN
Technically sophisticated information technology specialist with solid experience supporting software/hardware systems and performing equipment upgrades under adverse conditions.
PROFESSIONAL Experience (INDIA)
Ø ESDEE BUSINESS MACHINE PVT LTD. October 2009 – November 2010
Designation-(Field Support Engineer)
1. Troubleshooting and Assembling Desktop computers.
2. HP, Lenovo, Dell, Zenith etc.
3. Troubleshooting and Assembling laptops.
4. HP, Lenovo, Dell, Toshiba etc.
5. Repairing of the Notebooks in terms of parts replacing.
6. Printer installation and troubleshooting
7. Antivirus update & virus protection
8. Scanner configuration & troubleshooting.
9. Troubleshooting of hardware and O/S
10. Basic Networking, Map drive, Data sharing
11. TCP/IP Configuration, Internet Maintenance
12. Data Cards configure and troubleshooting
13. Remote desktop and Remote assistance
14. Basic Firewall configuration.
15. VNC Configuration and team viewer configuration.
16. SQL Server Installation and Its backup and Restore.
17. User Profiles Backup and Restore.
18. Sharing folder, sharing device & Printer.
Ø ALLIED DIGITAL SERVICES LTD. December 2010 – June 2014
Designation- (Desktop Support Technician)
1. Manage Domain environment for two sites through remote support (Team Viewer,VNC)
2. Manage shared folder and devices through permission
3. Mail Clients configuration backup &Troubleshooting (MS Outlook, Outlook Express)
4. Data Backup of all users,
5. Local and Network Printer configuration, troubleshooting.
6. Internet & LAN configuration, troubleshooting
7. Software troubleshooting update and patch installation
8. Manage Antivirus (Symantec)
9. Issue H/W, S/W and accessories to users.
10. Data Cards configuration and troubleshooting.
11. Login to techhelp management system.
12. OS installation:- Win XP, Win Server 2003, 2008, Windows 7.
13. Assembling, hardware up gradation troubleshooting,
14. Windows maintenance, dual booting, upgrade & update the windows
15. MS outlook configuration, Outlook backup & restore and troubleshooting
16. Disk Management, partitions
Overseas Experience
Ø PASTA EXPRESS (Behrain). August 2010 – Present Designation- (IT Engineer)
1. Handling IT call centres (Pasta Express) restaurant software’s.
Software’s
a) Ezee call centre.
b) Ezee imenu monitor.
c) Ezee POS back office.
d) Ezee POS burp.
2.If we need to any changes in Ezee call centre software’s order menu than change the menu order and everything using from Ezee Backoffice application.
3. Handling call centre’s agent takes the restaurant menu order using Ezee call centre software.
4. Handling total 5 Branches, (Jidali, Arad, Juffair, Riffa, Ramli mall and Muharraq, branches (Bahrain).
5. Handling every branches separate server from IT call centre.
6. Handling every branches server and machines from main server jidali branch server, and one server in jidali also same as other branches.
7. If imenu monitor and virtual box not working fine or restaurant order punching problem then we use teamviewer from main branch server (JIDALI). Checked all virtual box and imenu monitor is working or not.
8. Handling CCTV camera and all pc’s support remotely from main server.
9. Hardware Installation, Maintenance & trouble shooting.
10. Handling all branches system server through Team viewer, remote desktop. If any issue in branches server.
11. Disk Management, partitions
12. Data Backup of all users,
13. Local and Network Printer configuration, troubleshooting.
14. Internet & LAN configuration, troubleshooting
15. Data Backup of all users,
16. Local and Network Printer configuration, troubleshooting.
17. Internet & LAN configuration, troubleshooting
NETWORKING SUPPORT SKILLS
1. Basic Networking, peer to peer, Map drive, Data sharing
2. TCP/IP Configuration, Smooth running internet, Maintenance
3. Cabling, patching, and LAN troubleshooting
4. Installation and configure wifi card.
5. Crimping (straight cable, cross cable)
6. Setting & Configure LAN on client PC.
7. LAN, Proxy settings.
ACADEMIC QUALIFICATION
Class/Degree: TYB com passed
University:- (Yashwantrao Chavan Maharashtra Open University.)
Year of passing:- May 2013,
Class: H.S.C
University:- (Mumbai University.)
Year of passing:- Feb 2005.
Class:- S.S.C
University:- (Mumbai University.)
Year of passing:- March 2003.
Technical Qualification
Diploma In Computer Software Programming (Excel Computer Institute) Jan 2006.
Jetking Certified Hardware & networking Professional Premium (Jetking Infotrain Limited)
Jan 2010.
Skills Summary
1. Windows XP, Windows7
2. LAN/WAN technology
3. Windows Server 2003/2008
4. Active Directory and Exchange 2003/2007/2010
5. MS Office 2003/2007/2010
6. McAfee and other Antivirus Software
PERSONAL DETAILS
Date of birth : 08/07/1987
Marital status : Married
Nationality : Indian
Area of interest : Internet Surfing & traveling
PASSPORT DETAILS
Passport No : H4193052
Date of issue : 20/03/2009
Date of expiry : 19/03/2019
Place of issue : Mumbai
CPR No : 870753096
Place: Mumbai
Date: ________ (Signature)