JOB DESCRIPTION
CLIENT RELATIONSHIP MANAGER
General Summary of Responsibilities
The Client Relationship Manager is responsible for performing daily duties and workflow assignments in an accurate and timely manner to support the client in pursuing their goals and objectives. The Client Relationship Manager must follow all policies, procedures and compliance guidelines established by Brown & Tedstrom, Inc., LPL Financial, the SEC, FINRA and other regulatory agencies in the performance of all duties and responsibilities. This position reports to Peter Tedstrom.
Description of Duties:
· Manage group of Brown & Tedstrom, Inc. clients from daily activities to reviews and special projects
· Meet with clients on a regular basis to provide updates and advice based on the advisor’s recommendations using updated investment and financial planning analyses
· Open new client accounts and transfer assets
· Process client requests for money via check or electronic transfer
· Identify, develop and assist partners with referrals for larger accounts
· Maintain accurate and updated client files
· Promote the Brown & Tedstrom, Inc. philosophy of planning, investment and client service
· Monitor and process notifications in LPL Financial’s Branchnet system
· Initiate and monitor transfers/rollovers/exchanges to completion
· Internally review accounts & prepare reports for various activities including systematic trades, fees, cash to invest, periodic distributions, ACH debits and credits
· Use Brown & Tedstrom, Inc. investment allocations and reporting formats to make investment recommendations to the advisor for further consideration
· Proficient use of a variety of software required for routine tasks and responsibilities: processing and tracking security transactions; account maintenance; assisting with financial planning, insurance; correspondence; investment research and performance reporting; portfolio reporting; testing and evaluating new software; and scheduling
· Participate in staff meetings, classes, and seminars to continue professional growth, training and licensing and registration requirements
· Perform other duties and special projects as assigned or as work flow dictates
Requirements - Education, Licensing, Experience and Skills
· Education
o College Degree
- Finance or Economics - a plus
o CFP® Required
· Licensing and Registrations
o Series 7, 63
o Insurance
· Experience
o A minimum of 3 years in Financial Planning and Investment Advisory Services
- LPL Financial broker/dealer experience preferred
o 2 years of personalized, individual customer service - for high net worth individuals - a plus
o Life insurance - a plus
· Skills
o Excellent communicator with proven customer service skills – client-focused, personalized service
o Strong computer skills (extensive data entry) - a high level of competency in software programs for financial planning, investment analysis, brokerage operations, insurance illustrations, client database management and Microsoft Office programs
o Thorough understanding of securities/brokerage operations, investment advisor activities, and the financial planning process
o Self-starter with strong organizational skills – detail oriented with the ability to prioritize
o Multi-task/Flexibility – able to handle multiple projects simultaneously and accommodate changing priorities in an entrepreneurial environment
o Ability to work independently but participate in a supportive team environment offering back up to other team members as needed