Executive Director – San Francisco, CA

Be a part of a progressive, team oriented non-profit mission driven organization. Community Health Charities is currently in search of a professional, articulate and self-motivated Executive Director for the San Francisco Bay area market. Main responsibilities include:

POSITION PURPOSE

The Executive Director leads and manages customer experience and new account acquisition within the San Francisco Bay Area market territory. Also responsible for effective and efficient operations within the entire market. Main responsibilities include:

· Proactively pursuing new business opportunities by identifying prospects that fit market appropriate criteria and that have authority as a key decision maker and evaluating their position in the industry; researching and analyzing sales options.

· Sells products by establishing contact and developing relationships with prospects; recommending solutions.

· Maintains relationships with existing customers by providing support, information, and guidance; researching and recommending new opportunities; recommending employee engagement and service improvements.

· Records all customer interactions (meetings, over email, phone calls, social media or other channels) in CHC’s CRM system in order to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.

· Works with the Customer Solutions Team to maintain and improve quality customer experience by adhering to CST standards.

· Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

· Meets sales and customer experience objectives and assists Chief Field Officer in preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

· Recruitment and retention of other market staff as necessary and managing them towards achieving market revenue objectives.

· Volunteer recruitment, development and retention of the local market business development board. This ensures senior level relationship building and a partnership to generate more revenue through client/prospect account development and lead generation.

· Member charity development and relationship building. This includes relationship building and strategically partnering with local member charities to leverage both parties’ strengths and generate leads within the market.

ESSENTIAL FUNCTIONS

Full Cycle Sales

· Plan, manage, and execute the selling process, from lead generation to prospecting, to eventually closing opportunities within the market.

· Identify segmented and prioritized "target list" of prospects, and the associated revenue goals.

· Create marketing or alliance opportunities driven by identifying consumer/corporate requirements; maintain knowledge of market competitor's share, strengths and weaknesses; and projected revenue.

Customer Experience Management/Oversight

· Provide insight, expertise, and support to client account manager (s) when necessary. This includes event planning, execution, new revenue opportunities, etc.

· Lead the development and execution of a plan to increase share and revenue growth within existing client accounts.

· Support client relationship managers and special events to grow and develop accounts and relationships.

· Track and analyze campaign success and work with partners to increase CHC’s value to individual donors or corporations. Elevate the visibility and positive perception of the Community Health Charities brand within the market.

Volunteer Development

· Recruit volunteers with strong personal/business networks for the local market development board who can actively support the Business Development plan, creating lead generation opportunities and introductions to decision makers within the market.

· Work closely with the local market business development board by leading local business development strategy update meetings on a monthly basis.

Member Relations

· Develop relationships and effective working partnerships with the market leaders of CHC’s member charities within the market area.

· Identify potential new members that support the Community Health Charities strategic program initiatives.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM WORK

· Ability to be self-starting, self-sufficient and independently focused, with minimal supervision, under deadline pressures.

· Ability to influence at the leadership level; expert at problem-solving, influencing, analytical and strategic thinking; at ease in fast-changing environments; able to clearly express thoughts/ ideas.

· Excellent leadership and supervisory skills

· Proven ability to access, sell, and close new accounts using an effective consultative sales process and leveraging prescribed marketing tools.

· Knowledge of sales measurement, reporting, and analysis and its application to the development or course adjustment of account strategies and forecasting.

· Ability to tailor message formats and contents to target audiences. Knowledge and willingness to learn about health issues/member charities.

· Exceptional interpersonal, listening, written and verbal communication skills are a must.

· Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.

· Proven track record of successfully building and nurturing multi-level client relationships.

· Computer literacy, with strong hands-on capability in Microsoft Office, Outlook, PowerPoint, SalesFUSION and/or Salesforce.com, and other customer relationship management tools.

· Project management experience with excellent organizational skills; demonstrated experience with event planning and coordination preferred.

QUALIFICATIONS

Position requires a minimum of five years of business-to-business sales experience. Knowledge of and experience with employee engagement and workplace giving programs is desired.

Candidate must have demonstrated abilities in consultative sales, territory management, and sales operations. Candidate should have the ability to self-motivate to reach sales goals. Strong communication, interpersonal skills, and consultative selling skills are required. A Bachelor’s degree or an equivalent combination of training and experience is required.

Community Health Charities offers a competitive benefits package including generous leave, retirement benefits as well as medical dental and vision coverage.

HOW TO APPLY

Please submit resume and salary requirements to Human Resources, .

PLEASE PUT THE FOLLOWING IN THE SUBJECT LINE when applying for this position – “Executive Director – San Francisco - Please note that incomplete submissions cannot be considered.

Please visit our website for additional information about our organization at www.healthcharities.org.

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