Gemba Kaizen

Pre-talk:

● Does your company have processes? Why (not)?

● Does your team work to improve processes? Why (not)?

● What are standards?

Picture Talk:

● Does this process flow make sense?

● Does your organization follow a similar flow?

Headline: Gemba Kaizen – Are We Patient Enough (Source: by Charlie Carpenter)

Article Highlights:

Gemba Kaizen is the philosophy of small incremental improvements every day, every week, and every month. It all adds up to significant benefits at the end of the year, but are we patient enough?

Gemba in Japanese means “Real Place”, which is where products are produced and where customers meet service providers. Kaizen means “continuous improvement” which is defined as small, incremental improvements, where if we spend any money it is minimal, and the improvement results are measured in hard cost savings, higher quality, and better productivity.

There are three cornerstones that support the Gemba Kaizen philosophy of continuous improvement.

1. Eliminate Waste

2. Housekeeping

3. Standardization

Eliminate waste is based upon the seven wastes as defined by Taichi Ohno, the father of the Lean Philosophy, which was originally known as “Just in Time”.

1. Overproduction – minimize producing more than is necessary to meet customer demand.

2. Inventory – minimize the quantity of raw materials, components, semi-finished, and finished goods on hand at any time.

3. Scrap, Rejects, and Repairs – minimize the time and cost associated with evaluation, disposition, repair and materials, scrap disposal, material handling, storage, expedited shipping, overtime, and nonstandard labor

4. Motion – minimize the motion and wear and tear on the employees through workplace design, ergonomics, and safety

5. Processing – minimize processing steps, travel distance, cycle time, and inventory levels

6. Waiting – minimize the downtime of equipment, changeover and set-up time, lack of parts, and synchronization between process steps and processes.

7. Transport – minimize transportation of materials and components on trucks, forklifts, and conveyors

Housekeeping is based upon the philosophy that order, organization, and cleanliness fosters pride and efficiency in the workplace.

1. Sort the Tools and Objects that are Used from those Not Used

2. Straighten the needed items so they are easy to find, use, and put away

3. Scrub and clean the work area, which includes shelves and cabinets

4. Systematize the times and frequency for cleaning and putting all items back in order

5. Standardize your efforts and report progress on the work group’s Visual Management System

Standardization is based upon repeatability and reproducibility of the best, easiest, and safest way to do a job or provide a service. Repeatability means that an individual will be consistent time after time and reproducibility means that the entire work group will be consistent time after time.

To drive small incremental improvements every day, every week, and every month is best accomplished following a simple four step cycle. This cycle, often referred to as PDCA, was originated by Walter Shewhart and promoted in Japan by W. Edwards Deming. PDCA is the acronym for Plan, Do, Check, and Act. The following is the continuous cycle as used from a practical application standpoint, or CAPD.

1. Study the Process (Check)

2. Determine Corrective Actions (Act)

3. Plan and Prioritize the Actions (Plan)

4. Implement the Improvements (Do)

The cycle is then repeated to validate that the improvements are actually working and new opportunities are identified every day, every week, and every month. Just think of the result at the end of the year if an improvement was made every week. It all adds up to significant benefits at the end of the year, but are we patient enough?

Discussion:

1) What does Gemba Kaizen mean?

a. Have you heard of this concept before?

b. Does your company practice this idea already?

2) Do you think this philosphy improves the business?

a. Is this something that takes time to have effect?

3) How do you elminate waste?

4) How do you perform housekeeping of processes?

5) How often do you standardize processes?

6) Do you know who Taichi Ohno is?

a. Do you agree with his philosphy?

7) Have you ever used the PDCA cycle?

a. How does the PDCA cycle work?

8) A lot of the kaizen philophsy was derived from Americans but now the Japanese teach the west this idea. What do you think of that?

9) Do you think it is important to go onsite where the work is done? Why (not)?

10) Is it better to keep innovating or tweaking exisiting processes?

11) Do you think countries outside of Japan actually apply this philosphy in the same manner?

Extra Photo

Slide Show on Gamba Walks

http://www.slideshare.net/msbremer/how-to-do-a-gemba-walk-v3