Department: Learning Resources Centre and Library

Department: Learning Resources Centre and Library

Job Title: Learning Resources Centre Assistant and Moodle Support

Reporting to: Library/ Learning Centre Co-ordinator

1. Purpose of the Role:

The purpose of the role is to provide cover for the Learning Resources Centre helpdesk in the Learning Gateway in conjunction with the Library staff. The role includes assisting students with basic IT queries such as help with general Office applications, the addition of print credits to accounts and reporting of technical faults to the IT team. The role also includes assisting/supporting staff in the management and use of Moodle (the College Virtual Learning Environment).

To be directly responsible for assisting staff with uploading documents and resources to Moodle and to upload/maintain resources on the shared areas of the Moodle site.

2. Duties and Responsibilities:

a)  Administrative work involved in maintaining systems to support users in the Learning Gateway.

b)  Liaise with ICS to maintain LRC resources and equipment, reporting faults as required.

c)  Provide help and support to individuals using the Learning Gateway.

d)  Provide basic IT admin support to students, including but not limited to, print credit top-ups, resetting of passwords, producing student ID cards.

e)  Ensure that the Learning Gateway provides a welcoming and appropriate environment for study.

f)  Assist with the organising of assessment of students and the recording of student activity, where appropriate.

g)  Ensure LRC users maintain a positive level of discipline and behaviour whilst using the LRC facilities.

h)  Support and assist staff with the use and management of Moodle (the College Virtual Learning Environment).

i)  Liaise with teaching staff to develop and co-ordinate the use of Moodle.

General Responsibilities:

(These are mandatory)

(a)  Drive and participate in the performance management process as appropriate to position.

(b)  Comply with the College’s Equality and Diversity, Health and Safety, Safeguarding and Quality Improvement policies and their recommendations.

(c)  Carry out operational duties as required and commensurate with the position.

(d)  Promote and safeguarding the welfare of children and young persons.

(e)  Use all available resources efficiently and effectively, and in-line with good eco-friendly practices.

(f)  Attend and contribute to team meetings and in-service training as and when requested.

(g)  Undertake appropriate personal and professional development activities, and record on the College Continuing Professional Development (CPD) system

(h)  Manage and minimise risk within all areas of responsibility.

Note: This job description sets out the main responsibilities for the post, but is not intended to be an exhaustive list. Specific duties may change from time-to-time without changing the general nature of the post and the post holder is expected to be flexible in the range of responsibilities they undertake.

Person Specification

Job Title: Learning Resources Centre Assistant/Moodle Support

Qualifications /

Essential

Please tick ü / Desirable
Please tick ü
4 GCSEs including English and Maths at Grades A-C or L2 equivalent / ü
ECDL Level 2 or equivalent and/or RSA Stage II/III Word Processing or equivalent and/or L2 IT qualification / ü
Experience
Administrative / ü
Customer care / ü
Moodle experience / ü
Skills and Abilities
Intermediate to advanced working knowledge of IT systems such as Microsoft Word, Excel, Powerpoint, Outlook / ü
Team Player / ü
Good administrative skills / ü
Ability to use Management Information systems (MIS) / ü
ü
Personal Qualities
Enthusiasm for the role / ü
Commitment / ü
Prepared to be flexible and accommodating / ü
Assertive but considerate / ü
Strong problem solving abilities / ü

JOB TITLE Reviewed date 2012

HR/??REF

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