Curriculum:
New Independent Beauty Consultant / Lesson / Resources
Making Time Work for You
In this module, you will learn about time management strategies and tools that can increase your productivity. / ·  Weekly Plan Sheet
·  Mary Kay Datebook
·  Six Most Important Things to Do List
·  Income Producing Activities Sheet
·  Weekly Accomplishment Sheet
Building Your Customer Base
In this module, you will learn tips and techniques that many Independent Beauty Consultants have found to be helpful. / ·  Who Do You Know Worksheet
·  Do Not Call List link
·  Mary Kay Datebook
·  Sample Conversation’s tips and scripts for booking your appointments from Independent Elite Executive senior Sales Director Jill Beckstedt and Independent Senior Sales Director Leah Lauchlan
Coaching the Hostess
In this module, you will learn about the advantages of coaching and pre-profiling. / ·  Hostess Rewards flyer
·  Hostess Program
·  Hostess Checklist
·  Customer Profile Card
·  Coaching Before, During and After the Party Online Information
·  Customer Pre-Profiling Sample Conversation
Selling and Inventory
In this module, you will learn about the benefits of purchasing an inventory order and be presented with selling tips that many top Independent Beauty Consultants have found to be helpful in making their inventory decisions. / ·  Five Suggested Ways to Sell the Product List; On the Face, On the Go, Online, On Paper, On With the Show
·  Ready, Set, Sell Inventory Options Brochure Link
·  Product Central Link
·  Starter Kit Link
·  100% Satisfaction Guarantee – Product Promise Link
Overcoming Objections
In this module, you will learn the art of overcoming objections. Tips on listening and showing you understand the objection will be shared and you will have an opportunity to role-play a few scenarios of objections that some Independent Beauty Consultants commonly face. / ·  I use another brand conversation sample
·  I don’t want to hold an appointment conversation sample
·  Everybody I know is here conversation sample
·  Husband would not approve conversation sample
·  I can’t afford it conversation sample
·  I’m not prepared to buy conversation sample
·  I don’t have time conversation sample
Curriculum:
New Independent Beauty Consultant / Lesson / Resources
Planning Your Work
This module focuses on some simple methods for setting goals. / ·  Star Consultant Program Link
·  Business Debut Checklist Link
·  Power Start Tracking Sheet
·  Beauty Consultant Enrichment Program with Pacesetters
·  Company Contests and Recognition Link
Goal Setting
In this module, you will be presented with a few ideas to consider to help get your Mary Kay business on track. / ·  Weekly Accomplishment Sheet
·  MKLibrary Forms Link
Getting Organized
In this module, you will be introduced to items that are needed for a home office to run efficiently. / ·  MKConnections Link
·  Mary Kay New Consultant Page Link
·  Weekly Accomplishment Sheet
·  Inventory Worksheet
·  Inventory Options Brochure
·  Starter Kit Information
·  How to Pack Your Starter Kit Bag Information
Positive Impressions
In this module, you will learn about building relationships with other Independent Beauty Consultants and Independent Sales Directors. / ·  Mary Kay Philosophies
·  Making the Personal Connection
·  Mary Kay Ash’s Words of Wisdom
·  Customer Loyalty Tips
After the Sale
In this module, you will learn the importance of building long-term relationships. / ·  Discover How to Team-Build
·  Team Building Basics
·  Customer Service
Start-Up Tools
In this module, you will be introduced to multiple business tools available online through the Mary Kay InTouch® Web site. / ·  Starter Kit Online Information
·  Ready, Set, Sell
·  Inventory Options Worksheet
·  How to Pack Your Starter Kit Bag
·  First Steps Brochure
·  Ordering Tab on the Mary Kay InTouch Web site
Curriculum:
New Independent Beauty Consultant / Lesson / Resources
Dialogues
This module provides streaming/downloadable sample dialogues. / ·  I use another brand
·  Booking from friends and family
·  Booking from classes
·  Call a Referral - No
·  Call a Referral – Yes
·  Coaching
·  I don’t want to hold an appointment
·  End of the Class
·  Everybody I know is here
·  Follow-up
·  Husband would not approve
·  I can’t afford it
·  I’m not prepared to buy
·  I don’t have time
·  Obtaining referrals from Skin Care Class
·  I don’t wear make-up
·  Booking from warm-chatter
InTouch Tour and Resources
This module will take you on a virtual tour to introduce some of the resources available on Mary Kay InTouch® Web site. / ·  Who do you know PDF
·  Sample I-Story
Curriculum:
Professional Sales / Lesson / Resources
What should I already Know?
In this module, you will be introduced to the importance of developing a strong customer base in order to build a strong selling/team-building foundation for your business. / ·  Audio message from Independent National Sales Director Kathy Goff-Brummett
·  Who do you know PDF
·  Audio message from Independent Future Executive Senior Sales Director Ann Shears
How do I book from Warm Chatter?
In this module, you will be introduced to a strategy the Company calls “warm chatter”. / ·  Printable sample warm chatter scripts
How do I book form a Class?
In this module, you will be challenged to reach the goal of booking, at least, two new appointments at every skin care class. You will get to hear how other Independent Sales Force members reach that goal. / ·  Audio message from Independent Future Executive Senior Sales Director Ann Shears
·  Audio example for an opening dialogue featuring Independent Future Executive Senior Sales Director Deanna Spillman
·  Printable sample booking scripts
·  Audio example for booking featuring Independent Future Executive Senior Sales Director Deanna Spillman
How do I book from a Referral?
In this module, you will learn how to book from referrals. / ·  Audio example of a conversation featuring Independent Future Executive Senior Sales Director Deanna Spillman
·  Printable sample booking script
·  Printable sample calling a referral script
How Do I Prepare for a class?
In this module, you learn about the importance coaching and pre-profiling. / ·  Audio message about coaching from Independent Future Executive Senior Sales Director Ann Shears
·  Audio example of a hostess coaching call
·  Printable sample script of a hostess coaching call
·  Hostess Checklist
·  Audio message about pre-profiling from Independent National Sales Director Kathy Goff-Brummett
·  Printable pre-profiling sample script
·  Customer Profile Form
Curriculum:
Professional Sales / Lesson / Resources
How can Communication Skills help Sales?
In this lesson, you will build upon your existing communication skills, which could help you develop a strong, loyal customer base. / ·  Video segment about the art of listening from Making the Connection
·  Video segment about asking effective questions from Making the Connection
·  Video segment about reading/interpreting non-verbal messages from Making the Connection
·  Audio example about dealing with rejection
What is the best way to Build Long-Lasting Relationships?
You will explore how building good relationships is paramount to the success of an Independent Beauty Consultant’s business. / ·  Video segment about building relationships from Making the Connection
·  Audio segment, with printable transcript, about following up with potential customers
·  Audio segment, with printable transcript, of a sample 2 week follow-up call
·  Audio segment, with printable transcript, of a sample 2 month follow-up call
·  Audio segment of a 6 week follow-up call
·  Video segment about providing Golden Rule Service from Making the Connection
How do I best Represent My Business?
In this lesson you will look at how image may possibly coincide with being successful. / ·  Audio segment about image featuring Mary Kay Ash
A Special Message to You
Video message recapping the materials presented this these lessons.
What are my Next Steps?
Written message recapping these lessons.
Curriculum:
Team Building with Integrity / Lesson / Resources
Where Do I Start?
Video about the importance of relationships featuring Independent National Sales Director Andrea Newman, Independent Senior National Sales Director Kerry Buskirk, Independent Senior National Sales Director Pat Danforth.
Why Should I Build a Team?
In this lesson, you will explore the reasons why team building can be not only beneficial to your Mary Kay business, but an enriching reward to you as a Mary Kay leader. / ·  Printable transcripts about why team building is important, featuring Independent Senior Sales Director LaChelle Seleski and Independent Future Executive Senior Sales Director Amber Faulk
·  Audio segments, with printable transcript, about why team is important featuring Independent Senior Sales Director Denise Kucharski and Independent Future Executive Senior Sales Director Emily Sims
Am I Ready to Build a Team?
In this lesson, you will learn how to prepare yourself for team building with integrity by taking a quiz. Then you will go through the lesson. / ·  Audio segment featuring Vice President of Strategic Initiatives Ryan Rogers reading from Mary Kay’s autobiography
·  Audio segments of: “More than Skin Deep” and “The Seven Second Rule” featuring Independent Senior National Sales Director Suzanne Brothers
·  Audio segment of “The Entire Package” featuring Independent Senior National Sales Director Kerry Buskirk
·  Interactive activity to help write an I-Story that is printable
·  Audio segments of success stories featuring; Independent Senior Sales Director Leah Nelson, Independent Elite Executive Senior Sales Director Jill Beckstedt, Independent Future Executive Senior Sales Director Emily Sims and Independent Senior National Sales Director Judie McCoy
Who Should I Invite on My Team?
In this lesson you will explore indentifying the kind of woman you’d like to attract to be on your personal Mary Kay team. / ·  Audio segment featuring Vice President of Strategic Initiatives Ryan Rogers reading from Mary Kay’s autobiography
Curriculum:
Team Building with Integrity / Lesson / Resources
How Should I Respond?
In this lesson, you will explore how to overcome objections. / ·  Audio segment about the “Feel, Felt, Found Method” featuring Independent Future Executive Senior Sales Director Ann Shears
·  Audio segment about following up and following through featuring Independent Future Executive Senior Sales Director Deanna Spillman
·  Printable objections’ and responses’ script
·  Audio segments about overcoming objections with questions
How Do I Recruit with Integrity?
In this lesson, you will learn what recruiting with integrity entails. / ·  Audio segments featuring Vice President of Strategic Initiatives Ryan Rogers reading from Mary Kay’s autobiography.
·  Team Building Appointment Guide from the Starter Kit
·  Downloadable sample conversation of sharing the Mary Kay opportunity.
·  Downloadable script of tips for great conversation closers.
·  13 video segments from Conducting a Team Building Appointment
·  Answering her questions page featuring Independent Elite Executive Senior Sales Director Kristin Myers and Independent Sales Director Chatney Gelfius
What are My Tools?
Overview of the Discover How to Team Build information on the Mary Kay InTouch® web site.
What are my Next Steps?
In this lesson, you will be presented with some next steps you might consider taking with your new team member.
Scripts & Video Link / ·  13 video segments from Conducting a Team Building Appointment.
·  Audio segments of success stories featuring Independent Senior Sales Director LaChelle Seleski, Amber Faulk and Denise Kucharski, Independent Future Executive Senior Sales Director Emily Sims, Independent Sales Director Leah Nelson, Independent Elite Executive Senior Sales Director Jill Beckstedt, Independent Executive Senior Sales Director Emily Sims, Independent Senior National Sales Director Judie McCoy
·  Audio segment of “A Mary Kay Family”
·  Audio segment of the Team Building Appointment Sample Conversation
·  Audio segment of G.R.E.A.T. Close
Curriculum:
Pre-independent Sales Director-in-Qualification / Lesson / Resources
The Emerging Leader in You / The Leader in You
Video featuring Mary Kay Ash speaking about characteristics of a leader and the Mary Kay opportunity.
Leadership Qualities
This lesson focuses on the qualities and characteristics of leadership and how to practice these leadership skills in your business. / ·  Printable reference sheet of important leadership qualities
Setting Up for Success / Reaching Success
Video featuring Mary Kay Ash speaking about developing habits and attitudes toward reaching success.
Setting Goals
In this lesson, you will explore the power process of goal setting for your ideal future. / ·  Interactive and printable setting goals worksheet
·  Video segment of Mary Kay Ash speaking about goal setting and creating an inventory of your dreams
Growing Your Business
In this lesson, you be introducing to the importance of building a solid customer base. / ·  Audio segment with printable transcript about following up.
·  Star Consultant Program Brochure
People, Words & Confidence
In this lesson, you will learn three very important ingredients required for building a successful Mary Kay business; people, words and confidence. / ·  Interactive and printable Confidence Worksheet
Personal Responsibility / Personal Responsibility
In this lesson, you will explore the personal responsibility of being accountable for the degree and level of your health, wealth, success and happiness. / ·  Audio segment, with printable transcript, featuring Independent Future Executive Senior Sales Director Amie Gamboian, Independent Executive senior Sales Director Amy Kitrell and Independent Sales Director Buffi Kamery share stories about personal responsibility with Independent National Sales Director Stacy James
·  Printable list of passive and proactive actions
SWOT and Critical Inch
In this lesson, you will explore areas of opportunity and growth. / ·  Interactive activity of completing a SWOT Analysis Form that is available to print at the end of the activity
·  Interactive activity of completing The Critical Inch Form that is available to print at the end of the activity
Curriculum:
Pre-independent Sales Director-in-Qualification / Lesson / Resources
Preparing for DIQ
Video segment featuring Independent Senior Sales Director Karen Riddle sharing how to use pockets of time, Independent Future Executive Senior Sales Director Debbie Elbrecht speaking about consistency, Independent Senior Sales Director Cynthia Jeter speaking about building a strong home base, Independent Sales Director Lyris Yee speaking about skeptical friends and family, Independent Senior Sales director Karen Riddle speaking about how it is up to you to make it happen, Independent Future Executive Senior Sales Director Debbie Elbrecht speaking about how to prepare for DIQ.