Contact Matrix for Ontario S Electronic Health Record

Contact Matrix for Ontario’s Electronic Health Record

This contact matrix may be used by the Privacy Officer contact or delegate in responding to patient requests concerning Ontario’s Electronic Health Record.
Do not include personal information or personal health information in email. / Information and Privacy Commissioner of Ontario
Privacy-related complaint / 2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8 / Telephone: 416-326-3333 • 1-800-387-0073
Fax: 416-325-9195, TTY: 416-325-7539
System / Description of Personal Health Information / Privacy Inquiries or Complaints / Access Request (copy of record for another HIC, multiple HICs or Report of Access to PHI) / Consent Directive and Consent History Report
(including consent options available) / Circumstances in which a Consent Override may be Performed
ConnectingOntario Clinical Data Repository / Clinical reports: discharge summaries, emergency department and visits and encounters / eHealth Ontario Privacy Office via the eHealth Ontario’s Service Desk
P.O. Box 148, Toronto Ontario M5G 2C8
1-866-250-1554
F: 1-866-831-0107 or 416- 586- 4397
/ eHealth Ontario Privacy Office via the eHealth Ontario’s Service Desk
P.O. Box 148, Toronto Ontario M5G 2C8
1-866-250-1554
F: 1-866-831-0107 or 416- 586- 4397
/ eHealth Ontario Privacy Office via the eHealth Ontario’s Service Desk
P.O. Box 148, Toronto Ontario M5G 2C8
1-866-250-1554
F: 1-866-831-0107 or 416- 586- 4397
/ 1.  All personal health information
2.  All personal health information created and contributed by a particular organization or practice
3.  All users from a particular organization or practice.
4.  A particular user. / 1.  Express consent from Patient or substitute decision maker.
2.  Risk of bodily harm to self or others.
Note: not available in the ClinicalConnect ClinicalViewer.
ClinicalConnect / Clinical reports in South Western Ontario / ClinicalConnect Program Office
HITS eHealth Office, Hamilton Health Sciences
293 Wellington Street North, Suite 108
Hamilton, ON L8L 8E7
Tel: 905-870-8270 ext. 9 / ClinicalConnect Program Office
HITS eHealth Office, Hamilton Health Sciences
293 Wellington Street North, Suite 108
Hamilton, ON L8L 8E7
Tel: 905-870-8270 ext. 9 / ClinicalConnect Program Office
HITS eHealth Office, Hamilton Health Sciences
293 Wellington Street North, Suite 108
Hamilton, ON L8L 8E7
Tel: 905-870-8270 ext. 9 / 1.  All personal health information
2.  All personal health information in a particular repository or system.
3.  All personal health information created and contributed by a particular organization or practice
4.  A particular record of personal health information. / 1.  Express consent from Patient or substitute decision maker.
2.  Risk of bodily harm to self or others.
Diagnostic Imaging Common Services
(DI CS) / Diagnostic imaging reports and images (ultrasounds, MRIs, x-rays) / eHealth Ontario Privacy Office via the eHealth Ontario’s Service Desk
P.O. Box 148, Toronto Ontario M5G 2C8
1-866-250-1554
F: 1-866-831-0107 or 416- 586- 4397
/ eHealth Ontario Privacy Office via the eHealth Ontario’s Service Desk
P.O. Box 148, Toronto Ontario M5G 2C8
1-866-250-1554
F: 1-866-831-0107 or 416- 586- 4397
/ eHealth Ontario Privacy Office via the eHealth Ontario’s Service Desk
P.O. Box 148, Toronto Ontario M5G 2C8
1-866-250-1554
F: 1-866-831-0107 or 416- 586- 4397
/ 1.  All personal health information in a particular repository or system.
2.  All personal health information created and contributed by a particular organization or practice
3.  A particular record of personal health information.
4.  All users from a particular organization or practice. / Express consent from Patient or substitute decision maker.
Note: not available in the ClinicalConnect ClinicalViewer.
Ontario Laboratories Information System
(OLIS) / Laboratory test orders and results (urine, blood, microbiology) / Service Ontario
1-800-291-1405
TTY : 1-800-387-5559 / Freedom of Information and Privacy Coordinator
Access and Privacy Office,
Ministry of Health and Long-Term Care
99 Adesso Drive, 1st floor,
Concord, ON L4K 3C7
416-327-7040
/ Service Ontario
1-800-291-1405
TTY : 1-800-387-5559 / All personal health information in a particular repository or system.
Note: test-level consent directives are to be specified at the time the test is conducted. / Express consent from Patient or substitute decision maker.
Note: not available in the ClinicalConnect ClinicalViewer.
Publicly Funded Drugs and Pharmacy Services and Monitored Drugs / Publicly funded drugs and pharmacy services as well as monitored drugs / Service Ontario
1-800-291-1405
TTY : 1-800-387-5559 / Service Ontario
1-800-291-1405
TTY : 1-800-387-5559 / Service Ontario
1-800-291-1405
TTY : 1-800-387-5559 / All personal health information in a particular repository or system. / Express consent from Patient or substitute decision maker.

This contact matrix may be used by the Privacy Officer contact or delegate for privacy-related matters concerning Ontario’s Electronic Health Record.

Do not include unencrypted personal information or personal health information in email.

System / Consent Directive Request
(on behalf of Patient) / Requesting a Privacy Audit Report / Notify other Health Information Custodians of a Correction Request / Reporting any real or suspected Privacy Breaches / Submitting a Privacy Breach Report Summary
ConnectingOntario Clinical Data Repository / eHealth Ontario Privacy Office via the eHealth Ontario’s Service Desk
P.O. Box 148, Toronto Ontario M5G 2C8
1-866-250-1554
F: 1-866-831-0107 or 416- 586- 4397
/ eHealth Ontario Privacy Office via the eHealth Ontario’s Service Desk
P.O. Box 148, Toronto Ontario M5G 2C8
1-866-250-1554
F: 1-866-831-0107 or 416- 586- 4397
/ eHealth Ontario Privacy Office via the eHealth Ontario’s Service Desk
P.O. Box 148, Toronto Ontario M5G 2C8
1-866-250-1554
F: 1-866-831-0107 or 416- 586- 4397
/ eHealth Ontario Privacy Office via the eHealth Ontario’s Service Desk
P.O. Box 148, Toronto Ontario M5G 2C8
1-866-250-1554
F: 1-866-831-0107 or 416- 586- 4397
/ eHealth Ontario Privacy Office via the eHealth Ontario’s Service Desk
P.O. Box 148, Toronto Ontario M5G 2C8
1-866-250-1554
F: 1-866-831-0107 or 416- 586- 4397

ClinicalConnect / ClinicalConnect Program Office
HITS eHealth Office, Hamilton Health Sciences
293 Wellington Street North, Suite 108
Hamilton, ON L8L 8E7
Tel: 905-870-8270 ext. 9 / ClinicalConnect Program Office
HITS eHealth Office, Hamilton Health Sciences
293 Wellington Street North, Suite 108
Hamilton, ON L8L 8E7
Tel: 905-870-8270 ext. 9 / ClinicalConnect Program Office
HITS eHealth Office, Hamilton Health Sciences
293 Wellington Street North, Suite 108
Hamilton, ON L8L 8E7
Tel: 905-870-8270 ext. 9 / ClinicalConnect Program Office
HITS eHealth Office, Hamilton Health Sciences
293 Wellington Street North, Suite 108
Hamilton, ON L8L 8E7
Tel: 905-870-8270 ext. 9 / ClinicalConnect Program Office
HITS eHealth Office, Hamilton Health Sciences
293 Wellington Street North, Suite 108
Hamilton, ON L8L 8E7
Tel: 905-870-8270 ext. 9
Diagnostic Imaging Common Services
(DI CS) / eHealth Ontario Privacy Office via the eHealth Ontario’s Service Desk
P.O. Box 148, Toronto Ontario M5G 2C8
1-866-250-1554
F: 1-866-831-0107 or 416- 586- 4397
/ eHealth Ontario Privacy Office via the eHealth Ontario’s Service Desk
P.O. Box 148, Toronto Ontario M5G 2C8
1-866-250-1554
F: 1-866-831-0107 or 416- 586- 4397
/ eHealth Ontario Privacy Office via the eHealth Ontario’s Service Desk
P.O. Box 148, Toronto Ontario M5G 2C8
1-866-250-1554
F: 1-866-831-0107 or 416- 586- 4397
/ eHealth Ontario Privacy Office via the eHealth Ontario’s Service Desk
P.O. Box 148, Toronto Ontario M5G 2C8
1-866-250-1554
F: 1-866-831-0107 or 416- 586- 4397
/ eHealth Ontario Privacy Office via the eHealth Ontario’s Service Desk
P.O. Box 148, Toronto Ontario M5G 2C8
1-866-250-1554
F: 1-866-831-0107 or 416- 586- 4397

Ontario Laboratories Information System
(OLIS) / N/A / eHealth Ontario Privacy Office via the eHealth Ontario’s Service Desk
P.O. Box 148, Toronto Ontario M5G 2C8
1-866-250-1554
F: 1-866-831-0107 or 416- 586- 4397
/ N/A / eHealth Ontario Privacy Office via the eHealth Ontario’s Service Desk
P.O. Box 148, Toronto Ontario M5G 2C8
1-866-250-1554
F: 1-866-831-0107 or 416- 586- 4397
/ N/A
Publicly Funded Drugs and Pharmacy Services and Monitored Drugs / N/A / eHealth Ontario’s Service Desk (ESD)
1-866-250-1554
/ N/A / eHealth Ontario Privacy Office via the eHealth Ontario’s Service Desk
P.O. Box 148, Toronto Ontario M5G 2C8
1-866-250-1554
F: 1-866-831-0107 or 416- 586- 4397
/ N/A

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