California State University, Long Beach
Health Care Administration Program
HCA 510: Human Resource Management in Health Care
Spring 2017
Syllabus Draft1/15/17
Instructor: Brenda Freshman, PhDCampus Phone: 562/985-1962
Campus Office Hours: Tues. 4:30-6:30pm & Friday, 12:00 – 1pm, by appt.
Office Location: HHS-08 Bungalow
Office phone: 562-985-1962
Best Method for Contact Email:
/ Course: 6680
Class Meets: Tuesdays, 7-9:45 p.m. (HHS1-200)
HCA Program Administrative Coordinators:
Deby McGill,
Andrew Redmayne,
HCA Department Tel. 562/985-5694; fax 562/985-5886
A. Course Description Management of human resources in the health care system including human resource planning and staffing, training and development, performance appraisal, job design and analysis, and compensation. Letter grade only (A-F).
B. Expected Outcomes Upon completion of the course students are expected to:
Learning Objective / Domain / Competency / Activity (A1), Assignment (A2) or Assessment (A3) /Articulate the principles of effective human resource management as applied to the major functions of HRM; compensation administration, performance appraisal, legal and regulatory requirements, recruitment and selection and employee relations / 5 / C / In class exercises and cases for each HR function.
Demonstrate familiarity with the history and implementation of the National Labor Relations Act and the principles of maintaining successful non-union status. / 5 / C / Lecture, Short essay
Understand and be able to comply with the major laws and regulations which affect the management of the human resources of the organization. / 5 / C / Lecture, course exercises, short essay
Demonstrate knowledge of employee motivation techniques, delegation and productivity. / 1
5 / C
A / Lecture, reading, role plays
Identify increased liability to the organization as a whole of the actions of managers and supervisors toward its employees. / 5 / C / Case studies
Understand issues and complications regarding, for example, harassment and discrimination. / 5 / C / Role play, case studies
Understand the challenges and complexities of the human resource management in day by day management activities. / 5 / A & C / Guest speakers, in class exercises
Required Reading:
1. Assigned Textbook: Human Resources in Healthcare Managing for Success Fourth Edition. Editors: Fried, Fottler, Johnson, published by AUPHA/ Health Administration Press
2. Additional required cases and articles might be provided by the instructor posted on Beachboard and/or distributed in class.* (*If you miss a class lecture it is your responsibility to procure materials distributed.)
D. CLASS SCHEDULE AND ASSIGNMENTS**
Week # - Date / Topic / Reading & Assignments*1 January 24 / HRM in Healthcare, Course Overview / Syllabus & Course Overview, questions….
2 January 31 / Strategic HRM
Linking Human Resource Management to Strategic Planning / Chapter 1
ICE Prep. Due: 1 page memo on HR philosophy - Exercise 1 p. 29 in text
3 February 7 / Workforce Planning & Healthcare Professionals / Chapter 13 & Chapter 3
Interview Format/process presented
4 February 14 / Job Analysis & Job Design / Chapter 6 Interview protocol started
5 February 21 / Workforce Diversity / Chapter 5
6 February 28 / The Legal Environment & Credentialing
[On-line Session] / Chapter 2 & Chapter 4
7 March 7 / Recruitment, Selection, Retention / Chapter 7
8 March 14 / Mid-Term Learning Activity Project / Due to Dropbox 3/13/17
In Class Activity
9 March 21 / Organizational Development, Training / Chapter 14
Start Training Plan
March 28 / Spring Break
10 April 4 / Performance Management / Chapter 8
On-line training and Learning Objectives (Due to dropbox 4/3).
11 April 11 / Compensation Practices
Employee benefits
[On-line Session] / Chapter 9 & Chapter 10
12 April 18 / Health Safety and Preparedness / Chapter 15
ICE Prep.
Interview Write Ups (Due to drop box 4/17/17) and Hard Copy in Class (4/18)
13 April 25 / Nurse Workload, staffing & measurement / Chapter 14
14 May 2 / Managing with Organized Labor
[On-line Session] / Chapter 12
15 May 9 / Budgeting & Productivity / 3rd edition Chapter 16: & Readings.
As Posted on Beachboard
On-Line Training Module Due w/video (5/8) to Dropbox.
16 May 16 / Final Video Peer Training Groups
**Instructor reserves the right to alter or change assignments. Changes in the syllabus will be announced in class, via email and on the beachboard. It is a student’s responsibility to remain updated on course changes.
E. Other Requirements: E-mail address and Internet access to use the online BeachBoard course software system. If you have trouble with registration, contact the CSULB Technology Help Desk by phone at 562-985-4959 via e-mail at or in-person at the North Campus Center. NOTE: Use Internet Explorer as your browser for BeachBoard
F. Methods of Evaluation (due dates posted on Beachboard)
Assignment Course Pts.
Assigned Reading Questions and Response Due Mondays by 11:59pm …………...... / 78 / 13 X 6In Class Exercises &/or follow up assignments ………………………...... / 70 / 14 X 5
Mid Term Learning Activity……………………………………………………………... / 30
Interview write ups……………………………………………………………...... / 40
Learning Objectives and On-line training Outline………………………………….... / 10
Final Project: On-Line Training Module (including video 20pt)...... …………………………………………… / 40
Sign in Sheet Signature……………………………………………………………… / 14 / 14 X 1
Total Points / 282
Grading
A 90%+ C 70- 79% F below 60%
B 80-89% D 60-69%
G. Assignments
G1. Questions of the Week (6pts x 13):
No later than 11:59pm on the Monday Night before a class session you are asked to post 2 questions from the reading on to the course discussion board. And answer one other student's question. Questions are credited 1.5 points each not a repeat of another question, and the response is 3 pts if posted on time and. You will not get credit for a question that has already been asked or answered. Responses should be a minimum of 50 words. So the earlier you post and answer, the more likely your question will not have been taken.. You will receive points based on course material relevance and analytical/practical insight.
G2. Application Activities:
a. In Class Exercises (5pts)
Each class session there will be an exercise and a written deliverable associated with it. Sometimes these will be team activities, in those cases everyone on the team will receive the same score. Sometimes the deliverable will be an individual assignment. Preparation BEFORE class for some APPLICATIONS to be completed IN CLASS might be required, such as in the assignment for Session #2.
b. On-Line Exercises (5pts)
On a few occasions the class session will be held in an on-line delivery format. Some of the activities might be synchronous, hence on these dates plan to be in front of a computer for on-line discussions during the class session times. For each on-line session a learning application deliverable will be assigned and completed by the posted due date for course credit.
G3. Midterm Project = Develop a Learning Activity
1. Find a short article in a newspaper or journal (10 pages maximum) on a real world case from 2009 - current day that is an example of a case in health care relating to one of the following HR topics:
· Strategic HRM
· Linking Human Resource Management to Strategic Planning
· Workforce Planning & Healthcare Professionals
· Job Analysis & Job Design
· Workforce Diversity
· Globalization and HC workforce
· The Legal Environment
· Recruitment, Selection, Retention
2. Identify 1-2 learning objectives related to the case for an ICE
3. Create an ICE related to the case.
4. Include debrief instructions and information and a deliverable.
Scan article and write up #2-4 above in a word document.
Scan article and write up 2-4 in a word document. Post to the drop box before the posted due date.
Students absent for either the mid-term or final exam must provide written third party documentation of unforeseen and unavoidable circumstances in order to be eligible to take a make-up exam. Disabled students who qualify for alternative testing arrangements, please advise the instructor at least 2 weeks prior to the exam.
G4. Interview Write Up (40pts):
You will be asked to interview two Human Resource Professionals working in the Healthcare Industry. Interview protocols will be developed through a class assignment. A format for your interview report will be presented. You will be graded on healthcare relevance, depth of analysis and adherence to the format.
G5. Final Project On-line training module (40pts) + Topic and Learning Objectives Outline (10pts)
You will create an on-line training module with learning objectives related to course concepts in healthcare.
Your module should include:
1. Learning Objectives
2. Introduction to Topic
3. 5 slide min. powerpoint or other slide presentation.
4. Link to reading material (use a reference available in the CSULB Electronic Library)
5. Your training Video (More details to be given in class, 20 pts)
6. An activity with a deliverable (1-3 pages) which will demonstrate the achievement of the learning objectives.
7. Pre and post test (optional)
Evaluation based on incorporation of training concepts discussed in the course, healthcare relevance, human resource focus, clarity and measurability of learning objectives, application exercise demonstrates learning objectives, spelling and grammar in text.
G6. Timely attendance (1 X 14pts)
You are expected to engage with the material, ask questions, respond with answers and participate fully in the class session. In order to do this you need to be in class. There will be a attendance roster that you must sign each session to eligible for this point. This roster will only be available the first 5 minutes of class.
H. Class Preparation.
You are expected to have read the assigned readings before the class session, to be
prepared to comment on the material (including the exercises) and to actively participate in class discussions. Preparatory assignments will be given at the discretion of the instructor to set the stage for in class exercises. Lectures will cover highlights of the reading and include supplementary information. If you have trouble understanding what you read or hear, please ask for clarification in class or make an appointment with me to discuss the problem area(s). Disabled students requiring special accommodations, please advise instructor.
I. Participation and Class attendance is critical. Unexcused absences will impact a student’s participation grade as follows:
Each unexcused absence will lose 6 points for the day, per the grading assignments identified above. 5 pts lost for the in-class exercise, 1 pt lost for sign in. There will be no make-up assignments for unexcused absences.
Excused absences will have the opportunity for a make-up assignment to regain the 6 lost points. Excused absences must conform to University Policy. THERE WILL BE NO EXCEPTIONS. Make-up assignments and documentation for excused absences must be turned into the professor within 2 weeks of the absence date. It is the student’s responsibility to provide documentation and meet with the professor to obtain a make-up assignment.
Attendance policy conforms to University policy: http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2001/01/
J. Extra Credit: You may also earn up to 10 extra credit points MAXIMUM for the following activities:
a. Invite a guest speaker to class; must discuss with instructor first early in the semester (4 points)
b. Other opportunities professor will mention as they arise.
K. Cheating And Plagiarism. Please be aware of and ensure that your behavior conforms to University Policy. See: http://www.csulb.edu/divisions/aa/curriculum_handbook/catalog/05-06/documents/regs.pdf. Although the University catalog does not cover this aspect of plagiarism, please be aware that it is NOT acceptable to submit the same paper for two courses. If you want to write a paper on the same topic area for two different courses, you must submit two different papers. If I discover that you have submitted the same paper for another course, you will receive a failing grade for your paper in this course.
L. Performance Expectations and Deadlines. Assignments are due on the date specified. Late assignments will have 10% of earned points deducted for each calendar day late. No Late Questions and Responses of the week. If past due date, no points will be earned.
M. Withdrawal policy. Per University policy; see: http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2002/02/. Withdrawal after 2nd week and before final 3 weeks “permissible for serious and compelling reasons;” instructor will evaluate student withdrawal requests on a case by case basis.
N. Disabled students
It is the student's responsibility to notify the instructor of record in advance of a need for accommodation of a disability that has been verified by the University.
University Policy Statements:
A. Statement of Non-discrimination
California State University, Long Beach is committed to maintaining an inclusive learning community that values diversity and fosters mutual respect. All students have the right to participate fully in university programs and activities free from discrimination, harassment, sexual violence, and retaliation. Students who believe they have been subjected to discrimination, harassment, sexual violence, or retaliation on the basis of a protected status such as age, disability, gender, gender identity/expression, sexual orientation, race, color, ethnicity, religion, national origin, veteran/veteran status or any other status protected by law, should contact the Office of Equity & Diversity at (562) 985-8256, University Student Union (USU) Suite 301, http://www.csulb.edu/depts/oed/.
B. Statement of Accessibility
http://www.csulb.edu/divisions/aa/academic_technology/itss/course_materials/accessibility/
1. Accommodation
It is the student’s responsibility to notify the instructor in advance of the need for accommodation of a university verified disability (PS 11-07, Course Syllabi and Standard Course Outlines).
Students needing special consideration for class format and schedule due to
religious observance or military obligations must notify the instructor in advance of those needs.
Students who require additional time or other accommodation for assignments must secure verification/assistance from the CSULB Disabled Student Services (DSS) office located at 270 Brotman Hall. The telephone number is (562)985.5401.
Accommodation is a process in which the student, DSS, and instructor each play an important role. Students contact DSS so that their eligibility and need for accommodation can be determined. DSS identifies how much time is required for each exam. The student is responsible for discussing his/her need with the instructor and for making appropriate arrangements. Students who are eligible to receive accommodation should present an Accommodation Cover Letter and a DSS Student/Teacher Testing Agreement Form to the instructor as early in the semester as possible, but no later than a week before the first test. (It takes one week to schedule taking an exam at the DSS office.) The instructor welcomes the opportunity to implement the accommodations determined by DSS. Please ask the instructor if you have any questions.