REV 8/2007 / 1. Position Code
TEMPLATE
State of Michigan
Civil Service CommissionCapitol Commons Center, P.O. Box 30002
Lansing, MI 48909
Federal privacy laws and/or state confidentiality requirements protect a portion of this information. /
POSITION DESCRIPTION
This form is to be completed by the person that occupies the position being described and reviewed by the supervisor and appointing authority to ensure its accuracy. It is important that each of the parties sign and date the form. If the position is vacant, the supervisor and appointing authority should complete the form.This form will serve as the official classification document of record for this position. Please take the time to complete this form as accurately as you can since the information in this form is used to determine the proper classification of the position. THE SUPERVISOR AND/OR APPOINTING AUTHORITY SHOULD COMPLETE THIS PAGE.
2. Employee’s Name (Last, First, M.I.) / 8. Department/Agency
DEPARTMENT OF TECHONOLGY, MANAGEMENT AND BUDGET (DTMB)
3. Employee Identification Number / 9. Bureau (Institution, Board, or Commission)
Agency Services
4. Civil Service Classification of Position
ITPA 12 / 10. Division
Agency Services supporting MDOT, DOC, MSP
5. Working Title of Position (What the agency titles the position)
IT Business Analyst / 11. Section
Business & IT Support Services
6. Name and Classification of Direct Supervisor
James Osieczonek, ITM 14 / 12. Unit
Business Planning and QA Support Services
7. Name and Classification of Next Higher Level Supervisor
Jeffrey LaBean, SAM15 / 13. Work Location (City and Address)/Hours of Work
425 WEST OTTAWA STREET, LANSING, MI 48933
8:00 A.M. – 5:00 P.M, (Or approved alternate schedule)
14. General Summary of Function/Purpose of Position
This position functions as a Senior IT Business Analyst supporting the Department of Technology, Management and Budget (DTMB) Agency Services supporting the Michigan Department of Transportation (MDOT). This position will help support a large portfolio of applications including new projects and maintenance releases. The employee performs a complete range of information system analyst assignments including, but not limited to, planning business analyst activities, gathering and management of business requirements, facilitating sessions, analyzing tasks and data, creating use case and data flow diagrams, trace and validate requirements, testing and evaluation, coordinate system user acceptance testing, create user documentation and participate in the pre and post system implementation support. This position will serve as the key lead resource to direct the developer’s construction efforts and serve the client liaison on system requirements and application issues.
For Civil Service Use Only
15. Please describe your assigned duties, percent of time spent performing each duty, and explain what is done to complete each duty.
List your duties in the order of importance, from most important to least important. The total percentage of all duties performed must equal 100 percent.
Duty 1
General Summary of Duty 1 % of Time 80%The Primary duty of this position is to act as liaison among technical and business stakeholders to elicit, analyze, communicate and validate requirements for changes to Information systems, business processes and policies as applicable. Collaborating with the Information Technology (IT) project teams and business clients, this position collects, validates and translate the business requirements into design documentation and other documentation in compliance with the SUITE methodology.
Individual tasks related to the duty.
· Develop Statement of Work (SOW) for Request for Proposals (RFP).
· Provide content approval and validates estimates for the entire project schedule of the project for the project manager to ensure compliance with the SUITE Project Management Methodology (PMM) and the System Engineering Methodology (SEM).
· Facilitate meetings with clients to elicit requirements for IT solutions, identify impacted business processes, and determine the best process and IT solution integration.
· Redesign and approve program specifications based on test results.
· Ensure projects are in alignment with DTMB and Agency Strategic plans.
· Actively participate in the development and implementation of assigned client agency’s IT strategic direction/plan.
· Lead artifact and system design reviews with peers, system specialist, enterprise security, and other DTMB entities to ensure IT solutions and applications adhere to DTMB and agency policies, standards, or guidelines.
· Coordinate security resources to ensure proper system design based on DTMB and Agency security requirements and standards.
· Review and approve application test plans.
· Develop and monitor defect tracking logs and facilitate problem resolution.
· Design and document IT solutions that utilize State of Michigan standard technology.
· Ensure proper change management for all requested changes to system designs and system architecture standards are documented.
· Validate and finalize Local Change Board and Enterprise Change Board documents. Creates, reviews and conducts impacts analysis of RFC activities..
· Perform disaster recover planning and implementation.
· Develop and maintain an effective communication plan with DTMB, vendors and agency staff relating to project level metrics and reporting etc.
· Evaluate and inform DTMB management and supported client agency of impact and risks to existing IT solutions due to proposed legislation, enhancement requests, and changes in governmental processes or procedures.
· Review and approve project management documents.
· Evaluates and recommends internal IT processes for application development sustainability to improve service delivery.
· Study business functions of the clients by gathering, understanding and analyzing business needs.
· Coordinate application-wide integration, performance, system and/ or user acceptance testing activities, including use of test cases.
· Review and approve identified opportunities, plans and recommendations to gain efficiencies by reengineering business process.
Duty 2
General Summary of Duty 2 % of Time 15%Engage with the Agency to fulfill the Agencies goals and objectives through excellent delivery of IT Services.
Individual tasks related to the duty.
· Works with application support teams in the diagnosis and identification of solutions to permanently resolve recurring application production issues.
· Adherer’s to DTMB’s SEM methodologies and SUITE methodologies and DTMB standards.
· Directs the activities necessary to maintain requirements and functional design documentation for Agency Applications.
· Communicates with software vendor and technical staff to determine the best approach to meet system design specifications on assigned projects
· Derives options and estimates for the requirements gathering, functional design (waterfall), User Story creation (agile) and contributes to estimates and options for design, development, testing and implementation of software projects.
· Determines the need for and coordinates the involvement of other internal DTMB divisions.
· Facilitates sessions with Agency Partners to schedule and implement application development projects using Organizational Change Management knowledge.
· Provides proactive communication between the DTMB managers and the Agency Partners managers.
· Develops an approach to accomplish special assignments as requested by the DTMB manager or the Agency.
· Advises DTMB Project Manager and Agency Partners of significant changes in projects affecting schedules, budgets.
· Develops business case justification, as it relates to the Call for Projects.
· Suggests improvements to defect tracking system and facilitates testing efforts.
· Advises DTMB Project Manager, resources managers of significant changes in project impacting schedule, staffing, budget.
Duty 3
General Summary of Duty 3 % of Time 5%Other related duties as assigned
Individual tasks related to the duty.
• Perform related work as is deemed necessary by the supervisor
• Inform management of issues and risks as they arise and statuses in a timely manner as they change.
• Participate in any DTMB or statewide IT initiatives as necessary, appropriate, and required by supervisor.
Duty 4
General Summary of Duty 4 % of TimeIndividual tasks related to the duty.
Duty 5
General Summary of Duty 5 % of TimeIndividual tasks related to the duty.
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16. Describe the types of decisions you make independently in your position and tell who and/or what is affected by those decisions. Use additional sheets, if necessary.
This position supports the decision of the DTMB standards, including the SUITE SEM methodology
This position supports the decision leading to the proposition of alternatives and recommendations that do not alter the scope of assigned projects.
This position makes project decisions associated with project management methodology in conjunction with the client agency.
This position makes decisions regarding solutions and resolutions to manage and resolve service requests.
This position makes independent decisions when those decisions impact the design of the assigned systems, particularly within the assigned development team.
17. Describe the types of decisions that require your supervisor’s review.
Decisions that impact other bureau systems would require approval by the next level of management.
Collaboration must occur not only with the DTMB management but also among the management of all involved systems to determine the priority of the work.
Decisions that is political in nature.
Decisions that deviate from the state’s or DTMB standards and policies.
Decisions regarding major changes in project scope.
Decisions that result in a business process change.
Decisions that impact agency goals and objectives.
In addition, when there are significant budget impacts, should seek management input.
18. What kind of physical effort do you use in your position? What environmental conditions are you physically exposed to in your position? Indicate the amount of time and intensity of each activity and condition. Refer to instructions on page 2.
Work is performed in a business office setting
Typical Office Environment
Requires extensive use of VDT and keyboard.
Involves equipment setup for system demonstration and training.
Involves heavy workloads and mandatory deadlines.
Involves stress and pressure to resolve problems quickly and effectively.
Occasional overtime may be required.
19. List the names and classification titles of classified employees whom you immediately supervise or oversee on a full-time, on-going basis. (If more than 10, list only classification titles and the number of employees in each classification.)
NAME / CLASS TITLE / NAME / CLASS TITLE
N/A
20. My responsibility for the above-listed employees includes the following (check as many as apply):
Complete and sign service ratings. Assign work.
Provide formal written counseling. Approve work.
Approve leave requests. Review work.
Approve time and attendance. Provide guidance on work methods.
Orally reprimand. Train employees in the work.
21. I certify that the above answers are my own and are accurate and complete.
Signature Date
NOTE: Make a copy of this form for your records.
TO BE COMPLETED BY DIRECT SUPERVISOR
22. Do you agree with the responses from the employee for Items 1 through 20? If not, which items do you disagree with and why?Management prepared.
23. What are the essential duties of this position?
The essential duties of this position are to serve as the business analyst that will lead the IT initiatives from requirements gathering through implementation for all project efforts associated with the client agency’s programs. This position will ensure that the system requirements are captured within the requirements definition stage, design is architected within the functional and system design stages, coding gets constructed according to client requirements, testing ensures quality product is completed for implementation.
COMPETENCIES
Customer Focus, Planning and Organizing Work, Technical/Professional Knowledge and Skills, Contributing to Team Success, Follow-Up, Decision Making, Initiating Action, Innovation, Building Trust.
24. Indicate specifically how the position’s duties and responsibilities have changed since the position was last reviewed.
No changes in duties. Location of position changed from EPMO to Agency Services.
25. What is the function of the work area and how does this position fit into that function?
This work area is responsible for working with the client agencies to collect requirements, including facilitating sessions; traces requirements all the way through the project ensuring requirements are achieved. They are responsible for ensuring all the stages (requirements definition, functional design, system design, construction, testing and implementation) get completed for specific project efforts. The business analyst serves as the key lead resource to direct the developers on construction efforts and to serve as the liaison to the client on system requirements and application issues.
26. In your opinion, what are the minimum education and experience qualifications needed to perform the essential functions of this position.
EDUCATION:
Possession of a bachelor’s degree with not less than 21 semester (32 term) credits in computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, or mathematics.
EXPERIENCE:
Three years of professional experience equivalent to an Information Technology Infrastructure or
Programmer/Analyst P11.
KNOWLEDGE, SKILLS, AND ABILITIES:
· Knowledge of SQL and Databases, preferably Oracle.
· Knowledge of TOAD or other data database tools
· Knowledge and experience with client server, web applications and n-tier architectures.
· Excellent oral and written communication skills as well as presentation skills.
· Experience leading project efforts.
· Knowledge and experience with project management tools, practices, and methodologies.
· Knowledge and experience with SUITE requirements and System Development Life Cycle.
· Knowledge of Microsoft software packages (i.e. Outlook, Project, Excel, Word, Access, Office, and etc.).
· Experience using the Project Management Methodology (PMM).
· Experience producing deliverables using the Systems Engineering Methodology (SEM).
· Excellent listening skills.
· Excellent organizational skills
· Ability to prepare detailed written procedures, instructions or other documentations.
· Ability to carry out assignments that have significant impact to services or programs.
· Ability to contribute to cross-functional, multi-agency teams.
· Ability to establish and maintain effective relationships with clients and development staff.
· Effective at completing highly complex assignments in a high stress work environment.
· Ability to set priorities and assign work to other professionals.
· Ability to develop and conduct training sessions.
· Ability to troubleshoot application issues under pressure.
· Knowledge of CEPAS and PCI compliance.
· Ability to mentor, train and provide direction to developers.
· Ability to successfully contribute to cross-functional, multi-agency teams.
· Ability to be self-motivated and work independently.
· Ability to work with stakeholders and discover the underlying business need.
· Ability to collect and organize requirements to ensure they are complete and unambiguous.
· Ensure the requirements and business solution map to a business need and are approved by all relevant stakeholders.
· Ability to Document business processes, requirements and business solutions.
· Ability facilitate functional design session to gather information and create use cases / user stories.
· Ability to work with technical team to create Graphical User Interface (GUI)
· Ability to conduct walkthrough or Use Case and GUI documentation.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must possess a valid Michigan driver license.
NOTE: Civil Service approval of this position does not constitute agreement with or acceptance of the desirable qualifications for this position.
27. I certify that the information presented in this position description provides a complete and accurate depiction of the duties and responsibilities assigned to this position.
Supervisor’s Signature Date
TO BE FILLED OUT BY APPOINTING AUTHORITY
28. Indicate any exceptions or additions to the statements of the employee(s) or supervisor.29. I certify that the entries on these pages are accurate and complete.
Appointing Authority’s Signature Date
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