Account Manager (Chemical Specialties) job description
Location: Capellen (Luxembourg) Days/Hours: Monday-Friday, 8:00 am – 5:00 pm
Singapore
** This position will be home-based.
Department: Sales/Chemical Specialties Business Unit Reports To: European Business Manager (Chemical Specialties)
General Summary
As a core team member of the European or Asian Chemical Specialties business unit team, this position will manage and support the European or Asian Chemical Specialties direct customers and agents & distributors network by combining industry/product knowledge and business acumen to deliver sustainable, profitable growth utilizing the full resources of the Company to achieve the business objectives.
Primary Responsibilities
· Maintain and manage the business, the relationships with existing accounts and Michelman’s agent & distributor network; this includes regular business review meetings with the agents & distributors
· Manage the key accounts and give support to the Inside Sales Representative, who is managing the basic accounts, on an as needed basis
· Develop the existing customer base
· Handle customer requests and opportunities and coordinate the efforts to grow them into new business
· Keep the Growth Management System Pipeline full and updated to ensure sustainable growth
· Enter and update the Laboratory and Technical Service Projects
· Complete on time required activity and expense reports
· Communicate and implement Michelman growth initiatives and strategy to agents & distributors and direct accounts
· Participate in the European or Asian and global business unit conference calls and sales meetings
· Perform in accordance with the Chemical Specialties Mission, strategy map and balance scorecard process
· Subject to manager’s approval, quote special prices, terms of sale, delivery dates, etc.
· Inform company relative to marketing trends
· Report competitors’ activities, new developments, plans and pricing
· Attend tradeshows and seminars
· Perform related duties as assigned or as the situation dictates
Required Knowledge, Skills and Abilities
· Fluent in English, knowledge of any other European or Asian language is an asset
· Able to manage, motivate and guide agents & distributors
· Present professional image, both internally and externally
· Able to conduct commercial and technical discussions, both internally as externally
· High levels of self-motivation, initiative, and interpersonal skill
· Able to understand customer requests and problems, and translate them into lab projects and new business
· Able to creatively solve problems and accomplish objectives – thinks out of the box
· Willing to travel, primarily in Europe or Asia, including the potential for multiple trips per month, up to 35% of the available time
· Understands and is committed to follow the Company guidelines for business ethics, personal behavior and relationships, even under pressure
· Self managed and shows good sense of priorities and urgencies to get job done in an acceptable amount of time
· Able to enthusiastically and actively participate in a team
· Proficient in standard business office software
· Ability to quickly learn and use specialized business software (Michelman business intelligence)
· Excellent presentation, written and oral communication skills; able to make effective presentations to diverse groups.
· Able to perform price calculations, and draft and manage budgets
Page 2, Account Manager (CS) job description
Education and Experience
· At least seven (7) years business-to-business sales experience, preferentially in an international environment, and in managing key accounts and agents & distributors
· Have a working knowledge of water-born coating technology
· Profound market knowledge and industry contacts, especially in the European or Asian coatings industry
· Master (or equivalent by experience and self-training) degree in chemistry or chemical engineering
Physical Demands and Work Environment
· Able to work for extended periods in an office environment using a computer, telephone and other office tools
· Able to travel by car and plane to visit a diverse, regional base of customers, including global travel necessary (Approximately 35% travel)
· Able to perform job duties at remote locations including industrial sites, chemical facilities, customer centers, and other locations
Note:
The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
To apply (European Candidates)
Resume and cover letter with salary history and requirements can be e-mailed to:
Jean-Marc CECI
HR Coordinator
Avenue Champion, 8
B-6790 Aubange
BELGIUM
0032.63.38.27.42
www.michelman.com
To apply (Asian Candidates)
Resume and cover letter with salary history and requirements can be e-mailed to:
Scott Steiger
Vice President of Human Resources
www.michelman.com
No phone calls please.
It is Michelman, Inc. policy to seek and employ qualified persons in all jobs in a manner which will ensure equal employment opportunity as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race, religion, national origin, age, sexual orientation or disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Revised: October 26, 2009