ABB Basic Quality Tools

This table provides links to the ABB Basic Quality Tool summaries located in the ABB Library. The name of the tool is a link to the 5-slide summary of how to use the tool. Included in the table below is a matrix of where in the ABB 4Q Problem Solving Methodology the tool is commonly used. This matrix is only a suggestion, these tools have multiple application and can be used during any time by an improvement team.

Questions or comments about the tools should be directed to your local Quality&OpEx Manager.

Tool(hyperlink) / Description where used=> / Q1 / Q2 / Q3 / Q4
VOC andCTQ / Understand the connection between customer requirements and quality criteria
KPI / Identify, measure and monitor the performance of key elements of the process
Check sheet / Record and present direct observations and facts about a process
Control chart / Monitor performance, variation of the process
Run diagram / Show variation and observe one or more variables against another
Process mapping / Document the sequence of events in any process for a product or service
SIPOC / Document the top level process steps in any process for a product or service
5 Whys / Understand the real root causes of a problem
Cause & Effect (Fishbone) / Illustrate the main causes and sub classes leading to a symptom
Opportunity storming / Discover opportunities and uncover issues in a group or organization
Tree diagram / Breakdown a subject into lower-level hierarchical components
Bar chart / Display and communicate numeric data
Pareto / Identify the vital few causes of the majority of problems
Histogram / Determine the distribution of quantitative data over time
Scatter diagram / Present data to identify patterns or relationships
Matrix diagram / Compare two or more sets of data against one another
SMART action list / Formulate clear objective actions
Lean and 7 wastes / Identify and eliminate the causes of waste
5S / Workplace organisation to improve safety and productivity
Tool (hyperlink) / Description where used=> / Q1 / Q2 / Q3 / Q4
Prioritization matrix / Sort a list into order of relative importance
Standardization / Stabilize a process to make it more measurable, predictable and controllable
PokaYoke / Mistake-proofing a process
Visual management / Control work and monitor status
4Q basic project management / Assist completion of 4Q project objectives
Kaizen / Identify and implement quick improvements
ABB Basic Quality Tools
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