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Title / Operate a computerised system as a travel management tool
Level / 5 / Credits / 6
Purpose / This unit standard is for people training for a management role in the travel industry. People credited with this unit standard are able to: process accounting functions using a computer; use a computerised system to monitor and analyse staff performance in the travel industry; and use a computerised system as a marketing tool.
Classification / Tourism > Travel
Available grade / Achieved
Explanatory notes
1Glossary of terms
The term ‘industry procedures’ refers to a procedure used and recommended by an organisation involved in the travel industry. Procedures may cover quality assurance, documentation, security, communication, health and safety, and personal behaviour, and may include time and cost constraints.
2Any relevant Acts, regulations, and bylaws must be complied with during assessment against this standard.
3Competency in this unit standard must be demonstrated using a computerised reservation system (CRS) which has a management function capability or an accounting/management software package. A theoretical knowledge of this computerised system is not sufficient to gain credit for competency in this unit standard.
Outcomes and evidence requirements
Outcome 1
Process travel accounting functions using a computer.
Evidence requirements
1.1Clients’ files are monitored in accordance with travel industry procedures.
1.2Goods and Services Tax returns are processed in accordance with travel industry procedures and legislative requirements.
1.3Audit trails are set up in accordance with travel industry procedures.
1.4Invoices and vouchers are prepared in accordance with travel industry procedures and suppliers’ requirements.
1.5Bank Settlement Plan (BSP) reconciliation and commission tracking procedures are completed in accordance with travel industry procedures.
1.6Credit card transactions are recorded in accordance with travel industry procedures.
1.7Sales and management reports are prepared in accordance with travel industry procedures.
1.8Cash book accounting is completed in accordance with travel industry procedures.
Outcome 2
Use a computerised system to monitor and analyse staff performance in the travel industry.
Evidence requirements
2.1The selling performance of staff is monitored in accordance with travel industry procedures.
2.2The profit-making performance of staff is analysed in accordance with travel industry procedures.
2.3The overall performance of staff is analysed in accordance with travel industry procedures.
Outcome 3
Use a computerised system as a marketing tool.
Evidence requirements
3.1Reports are produced in accordance with travel industry procedures.
Rangetarget markets, preferred products.
3.2The performance of travel products is monitored in accordance with travel industry procedures.
3.3The performance of travel products is analysed in accordance with travel industry procedures.
Planned review date / 31 December 2021Status information and last date for assessment for superseded versions
Process / Version / Date / Last Date for AssessmentRegistration / 1 / 28 February 1997 / 31 December 2018
Revision / 2 / 10 April 1997 / 31 December 2018
Review / 3 / 16 February 2017 / N/A
Consent and Moderation Requirements (CMR) reference / 0078
This CMR can be accessed at
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies to this standard are outlined in the Consent and Moderation Requirements (CMRs). The CMR also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact ServiceIQ you wish to suggest changes to the content of this unit standard.
ServiceIQSSB Code 9068 / New Zealand Qualifications Authority 2018