9.21 Glades County 6-10-16

9.21 GLADES COUNTY 6-10-16

9.21.1 SYSTEM SUMMARY

Glades County has a type 4, E9-1-1 System consisting of 1 Primary PSAP serving Glades County.

9.12.2 GLADES COUNTY SHERIFF’S OFFICE PRIMARY PSAP

The Glades County Sheriff’s PSAP serves as the Primary PSAP for all 9-1-1 calls placed within the jurisdictional boundaries of Glades County. Calls requiring law enforcement, fire or emergency medical services are direct dispatched from this PSAP. Sprint provides the E-9-1-1 service.

The Primary PSAP is located at the Sheriff’s Office in Moore Haven. Direct dispatching is accomplished at this center for the sheriff’s department, county volunteer fire departments, and emergency medical services. All calls originating in Glades County are trunked to the PSAP in Moore Haven.

9.21.3  SYSTEM MANAGEMENT

The Primary PSAP is managed under the direction of the Sheriff. The responsible fiscal agent is the Board of County Commissioners. The Board of County Commissioners has delegated this responsibility to the Sheriff. The 9-1-1 Coordinator is employed by the Board of County Commissioners and is responsible for the administration, management, and day-to-day operation of the 9-1-1 System.

The PSAP has one-button and 10-digit manual transfer capability.

9.21.4 INTERLOCAL AGREEMENTS

Table 9.21-3 shows the required interlocal agreements for the Glades County 9-1-1 system.

TABLE 9.21-1

GLADES COUNTY 9-1-1 SYSTEM DEFINITION

Glades County Primary PSAP

Location / Glades County Sheriff’s Office, 1297 E State Road 78, Moore Haven, FL 33471
Number of Answering Positions / 2
Type of Answering Positions / Call Taker/Dispatcher
Total Staff / 6
Number of Logging Recorders / 1 – 16 Channel Mirra IV Recorder
Number of Instant Playback Recorders / 1
Call Answering Equipment / Positron Power 911 – fully enhanced
Incoming 9-1-1 Trunks / 3
Transfer Lines / 4
TDDs / 1

TABLE 9.21-2

GLADES COUNTY CALL HANDLING

AGENCY / METHOD / VEHICLE

Glades County Primary PSAP

Glades County Sheriff's Office / Direct Dispatch / Radio/Telephone
Glades County Volunteer Fire Dept. / Direct Dispatch / Radio/Telephone
Glades County EMS / Direct Dispatch / Radio/Telephone
Hendry County EMS / Direct Dispatch / One-button telephone transfer
Okeechobee EMS / Direct Dispatch / One-button telephone transfer
Florida Highway Patrol / Relay / Telephone
Division of Forestry / Relay / Telephone
Coast Guard / Relay / Telephone
South Central Railroad / Relay / Telephone
Emergency Management / Relay / Telephone
Animal Control / Relay / Telephone
Florida Poison Information Center / Relay / Telephone

TABLE 9.21-3

GLADES COUNTY INTERLOCAL AGREEMENTS

FIRST PARTY / SECOND PARTY / SUBJECT
Glades County / Hendry County / An interlocal agreement defines the call handling method and routing of calls received from Glades County needing assistance from Hendry County EMS.
Glades County / Okeechobee County / An interlocal agreement defines the call handling method and routing of calls received from Glades County needing assistance from Okeechobee County EMS.
Glades County / Statewide / Statewide mutual aid agreement for each call needing assistance from source outside Glades County.