MIKE LALICICH
7262 Rolling Acres Crescent, Niagara Falls, ON, L2J 1E4
Home: (905) 356-1696, Cell: (289)257-1868,
A highly motivated, spirit-led, team oriented professional committed to lifelong
learning in the business industry.
HIGHLIGHTS AND QUALIFICATIONS
§ Leadership qualities, Key Holder & Football Coach experience
§ Professional appearance, familiar with market trends & business activity
§ Natural ability when working with the public, and with a diverse population
§ Strong initiative, organizational, decision making, problem solving and planning skills
§ Aptitude for listening, assessing, motivating
§ Excellent in MS Office Suite, Internet, Data bases, email applications
§ Ability to multi-task and work in a fast paced environment
§ Excellent oral, written and communication skills
§ Respectful, tenacious, genuine and confidential
§ Works well independently and in a team environment
§ Willing to relocate and valid G License & reliable transportation
§ Troubleshooting skills with computers and small machines
§ Physically fit & Responsible
RELEVANT WORK EXPERIENCE
Leadership Qualities
§ Responsible for opening and closing store, Key Holder
§ Train new staff on job duties, monitored their progress
§ Accept payment from customers by cash, debit and credit cards and returned change as necessary
§ Ensure Health and Safety policies and procedures were enforced and safety precautions and sanitary measures
§ Communicate with customers regarding orders, comments, and complaints in a polite manner
§ Effectively communicated with customers regarding orders, comments and complaints from a variety of diverse populations
§ Balance safe & Tills each day and trained manager in their duties
§ Responsible for dismantling ice cream machines and putting them back together again for cleaning and ensured they were properly maintained
§ Coached Pewee Niagara Minor Football league for 3 years
§ Coordinated a Summer Outdoor Ball Hockey Program for 2 consecutive years
Customer Service
§ Greet customers entering the establishments
§ Prepare daily food items, and cook simple hot meals such as hamburgers, french fries, chicken fingers and sandwiches using proper safety precautions and sanitary measures
§ Balance receipts and payments in cash registers at the end of each shift
§ Scrub and polish counters, steam tables, grills and clean dishes and ice cream equipment
§ Receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
§ Unpack food and store in proper areas such as freezers and refrigerators
MIKE LALICICH
7262 Rolling Acres Crescent, Niagara Falls, ON, L2J 1E4
Home: (905) 356-1696, Cell: (289)257-1868,
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VOLUNTEER
Coached Pewee Niagara Minor Football League , Niagara Falls, ON – 2010 - 2013
Coordinated Outdoor Ball Hockey Program – Niagara Falls, ON – Summer 2010 & 2011
After School Programs (7yrs – 12 yrs old for Less Privileged Children), James Morden & Simcoe Elementary Schools, Niagara Falls, ON - 2009
Running Back - Football Team St. Paul’s Secondary School - 2006 -2009
Football Captain (Gr. 10) - Football Team, Barrie North, Barrie, ON - 2005
INTERESTS
Travelling – Cuba, Belize, Cozumel Mexico, Mahogany Bay Honduras, Grand Cayman Islands
Member of the Good Life Fitness Centre, Niagara Falls, ON 2010 – Present
EMPLOYMENT HISTORY
Shift Team Lead, Key Holder, Customer Service Representative - Dairy Queen, Niagara Falls, ON
2005 – Present
Hawkins Pork, Tillsonburg, ON - Summer 2005
EDUCATION
International Commerce and Global Development ~ Niagara College, Niagara Falls, ON – Present Student
Grade 12 Diploma ~ St. Paul’s Catholic School, Niagara Falls, ON – 2009
References Available Upon Request