MARSHA WHITE

7 Cass Street #2 West Roxbury MA 02132Phone: 917-496-6744Email:

EDUCATION

Northeastern University College of Professional Studies Boston, MA

Master of Science in Non-Profit Management; Higher Education specialization September 2011

G.P.A. 3.6

Adult and Organizational Learning Certificate Candidate

Current GPA: 4.0

Northeastern University School of Journalism Boston, MAMaster of Arts in Journalism May 2011 G.P.A. 3.65

Northeastern University College of Arts and Sciences Boston, MA

Bachelor of Science in Music Industry May 2009 G.P.A 3.6; magna cum laude honors; Dean’s List

RELEVANTEXPERIENCE

NortheasternUniversity, College of Professional Studies, NU Global Boston, MA

StudentSupport Specialist/Academic Advisor October 2011-present

  • Advise and provide student support to pre-matriculated international students, such as cultural adjustment; referrals to university/campus support services and activities, involvement in campus life; participation in the community and assistance with immigration regulations
  • Register students for courses and provide guidance on requirements for successful transition and completion of students’ individualized programs
  • Responsible for planning the American Classroom Arrival (orientation) program and College Fair
  • Supervise and manage student workers in the Global Student Ambassadors program
  • Assist with development and criteria of admissions requirements for program entry
  • Create assessment reports measuring student satisfaction, and developed student retention plans
  • Monitorand document academic and language progress of students; analyze progress reports from instructors; determined eligibility towards non-degree program completion
  • Identify current and potential problem areas and provided students with student support plans/interventions
  • Actively liaised with faculty, staff, departments ensuring student success
  • Monitor attendance and behavior, and implementation of intervention strategies

Northeastern University, Office of Academic Advising (OAA) Boston, MA

Evening Front Desk Operations (part-time) September 2012- present

  • Assist OAA advisors, enrollment coaches and other staff in front desk operations
  • Serve as first-person contact for walk-ins, appointments and all inbound calls for Boston, Charlotte and Seattle campus locations on weeknights and weekends
  • Process degree audits, transcript requests, change of major, re-entry and graduate completion requests

Northeastern University, School of Journalism Boston, MA Graduate Assistant September 2009-May 2010

  • Assisted Associate Co-op Coordinator in marketing, posting and releasing co-op opportunities to students
  • Proctored exams for students in addition to reviewing and critiquing resume and cover letter writing
  • Scheduled students for interviews including the Boston Globe and other communications positions

MIT/Wellesley Upward Bound Summer ProgramWellesley, MA

Residential Assistant/Tutor June 2009-June 2010

  • Supervised and tutored high school students in residence dorms and outside activities including College Day and other field trips
  • Taught two workshops: the process of Event Planning and Afro-Caribbean dance
  • Planned several events and was voted Resident Assistant of the Year by both staff and students
  • Presented on topics for career and major exploration

Northeastern University, Student Activities Boston, MA

Event Planning Central Manager Co-op January 2008- June 2008

  • Counseled student groups in event planning process and referred them to the appropriate university channels and procedures
  • Drafted and logged legal binding contracts for over 240 student organizations and departments in data entry software
  • Monitored the $1.6 million budget and inventoried over 1,000 Invoice Approval forms in order to submit contracts

Northeastern University, Residential Life Boston, MA

Resident Assistant January 2007-January 2009

  • Provided immediate and effective customer service to over 5,000 students per year
  • Marketed and publicized over 20 program events including Rape Aggression Defense class, alcohol awareness, and other programs on campus and in the Greater Boston Area
  • Secured the safety of over 5,000 residential students in less than two years and enforce school policies and maintained safe environment for students
  • Documented over 10 incidents including underage drinking, illegal drug use, alcohol abuse and facilitated roommate agreements and floor meetings

SKILLS

Proficient in Banner, Internet Native Banner, Faculty Advisor Communication Tool, SalesForce (Enterprise Advising, Admissions), Microsoft Office (Word, Access, Outlook, PowerPoint, Excel), Image Silo, Apply Yourself, Folderwave, Qnomy, Adobe (Photoshop, InDesign)