Marty Mercer
413 Wofford Way Saginaw, TX 76179
• 916.534.8037
EDUCATION
MONTEREY PENINSULA COLLEGE Monterey, CA • A.A. Engineering and general education in 1992. • Broad liberal arts education with emphasis in engineering.
PHOENIX INSTITUTE OF TECHNOLOGY Phoenix, AZ • Bachelor of Science in Architectural Drafting Technology in 1989.
EMPLOYEMENT HISTORY
Sept 2016-Sept 2017 The PHP Agency Burbank, CA Financial Services Professional
• Assist clients in developing sound financial plans. Customer service focused
• Licensed Life and Health with the State of Ca and Washington
• Senior Field trainer for new agents
• Retirement planning specialist. 401K, IRA, Annuities, Universal Life products.
Jan 2015-Sept 2016 World Financial Group Agoura Hills, CA Financial Services Professional
• Assist clients in developing sound financial plans. Customer service focused.
• Licensed Life and Health with the State of Ca and Washington
• Senior Field trainer for new agents
• Retirement planning specialist. 401K, IRA, Annuities, Universal Life products.
• Grew team to over 50 agents.
Jan 2013-Nov 2015 SAFEWAY Carmel Valley, CA Deli, Bakery, Liquor Manager
• Managed and trained at high volume location and developed 10 hourly employees to promotions.
• Awarded for outstanding staff performance and increased productivity with increased revenue numbers for high volume location.
• Organized all supply ordering and inventory to maintain stock levels for all offerings.
Apr 2004-2012 MERCER CONSULTING Salinas, CA Owner
• Consulted private clients and small businesses with IT operations and troubleshooting problems.
• Handled installations of network systems for wireless office equipment and hardware.
• Repaired and calibrated DNS systems for private clients and office networks.
• Retained existing clients and grow home business with great customer service and building new business through referrals.
Feb 2002-Apr 2004 APPLE COMPUTER, INC. Elk Grove, CA Technology Support, Agreement Administration, Rotational Team Manager,
• Top metrics in a High Volume Call Center.
• Installed, maintained, and troubleshooted apple hardware and software.
• Analyzed and resolved technical issues for customers on apple products.
• Provided excellent customer service and knowledge on support calls for product and software issues for customers.
• Delivered technical expertise and creativity to meet customer needs and assist Apple Engineers with sound solutions.
Jan 1998-Jan 2002 ALPHA AUTO BODY PARTS DISTRIBUTORS Salinas, CA Sales and Marketing Director
• Marketed and created ad campaigns via flyers, brochures, mailers, and designed online media for company which resulted in more sales online and increased walk-in clients.
• Consistently meet and exceeded production quota for sales of new and used equipment, and actively searched for new streams of business utilizing referrals and excellent customer service with customers. • Responsible for training all new sales employees.
• Increases sales over 150%
ADDITIONAL
• Licensed Life and Health agent in California, Texas, and Washington State.
• Proficient in entire Microsoft Office Suite, CRM software and troubleshooting programs.
• Enjoy community involvement, volunteer work, foodie, music, traveling, restoring vintage cars and motorcycles, automotive racing, metal and word working, and construction projects.
• My most rewarding experiences have been as a business owner, growing and developing businesses from the ground up.
REFERENCES AVAILABLE UPON REQUEST