JOB DESCRIPTION

Job Title:

/ IT 1st Line Support

Hours of Work:

/

35 hours per week including matchdays

Department:

/

Information Technology

Location:

/

Goodison

Responsible to:

/

IT Systems & Services Manager

Role Summary

Provide 1st line support ensuring the maintenance and proper functioning of the club’s ICT systems. Although based at a primary site there will be a support requirement at our other sites. A driving license and own car is essential for this role.

Key Responsibilities

·  To provide hardware and software support services for the Everton Football Club network.
·  To help maintain hardware and software inventory including security patch management.
·  To assist in monitoring software license compliance.
·  Setting up new users' accounts and profiles and dealing with password issues
·  Installation, configuring and troubleshooting of network hardware
·  Comprehensive desktop support to staff, students, and visitors.
·  Software deployment to workstations on networks
·  Audio Visual and Internet support
·  To ensure user compliance with EFC network procedures and provide user training where applicable.
·  To maintain and control stocks of IT consumables.
·  Keep up-to-date IT records as required by the IT Manager
·  Log support calls


PERSON SPECIFICATION

Skills & Abilities
Essential / Desirable
·  Good communication skills, orally and in writing
·  Good organisational skills
·  Detail orientated
·  Ability to multi task
·  Ability to solve problems
·  Ability to work independently and as member of a team, and to interface with other departments in the business
·  Good analytical skills and an eye for detail
·  Driving License / ·  Knowledge of common software packages
·  Solid customer Service Skills
Knowledge & Experience
Essential / Desirable
·  Knowledge and understanding of current trends and developments in information technology
·  Active Directory Management
·  Networking fundamentals (switching/cabling/DHCP)
·  Mobile Technology (IOS, Android)
·  Knowledge Microsoft operating systems (Windows 7 / 8 / 10 / Server 08/12/16)
·  Good working knowledge of Microsoft Office with emphasis on Office365 & Apps / ·  Microsoft Exchange administration
·  Ideally 1 year’s support desk experience
·  Experience of a helpdesk ticketing system
Personal Attributes
Essential / Desirable
·  To work well within a team setting, complimenting existing team dynamics
·  Motivated to develop new skills
·  To be able to work independent of peer support or supervision
·  Must be able to work under own initiative as well as part of a team.
·  Comfortable in talking to staff for establishing requirements and deploying solutions on site.
·  A keenness to engage and learn new technologies through research and practical experience.
·  Detail orientated / ·  Demonstrates an interest in the field of sport
·  Innovative in approach and outlook
Qualifications
Essential / Desirable
·  Graduate in an IT related subject OR a non-graduate with a minimum of 1 year's work experience in IT / ·  IT certification(s) desirable (i.e. CompTIA, MCP etc.)


GENERAL RESPONSIBILITIES

General Responsibilities
Employee Relations
To make suggestions to improve the working situation and contribute to positive employee relations within their area of work and Everton Football Club as a whole.
Health & Safety
To take reasonable care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work.
To comply with all aspects of the Everton Football Club Health and Safety Policy and Arrangements, to enable the Company to perform its civil and statutory obligations in relation to Health & Safety.

Customer Service

Identify and meet the needs of colleagues and our customers, focusing on initiating and welcoming contact and communication whilst striving to deliver first class customer service.
Recognise potential complaint situations and make effective steps to avoid and/or resolve these situations.

Self Development

To take responsibility for your own development and to help realize your own potential by undertaking any necessary internal or external training sessions in accordance with the Company’s Performance and Development Review Policy.
Team Work
Ensure effective communication within your work team and across the Company whilst actively offering support and guidance as necessary.

Equal Opportunities and Harassment

To cooperate with measures introduced to ensure there is equality of opportunity in employment. To ensure understanding, awareness, and compliance with the Company’s Equal Opportunities Policies.
To ensure that the working environment is free of sexual and racial harassment and intimidation and any other form of harassment constituting unacceptable behaviour which is personally offensive.

This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation.

All employees may be required to undertake any other duties as may be reasonably requested.