Amy Pham

34 Appletree Street
Scapeton SA 5000
M:(555) 555-0120
E:

Career Objective

Self-motivated and determined pharmacy graduate with community pharmacy experience and a passion for customer service seeks a full-time position where I can apply my medication dispensing and medical counselling skills to provide exceptional health services to customers.

Education

Bachelor of Pharmacy

Redbourg, NSW

University of New England
Graduated: 2013

South Australian Certificate of Education

Drytown, SA

Drytown Secondary College
Graduated: 2008

Key Skills and Abilities

Medication dispensing
Professional knowledge of S2, S3, S3A and S4 products, and a good knowledge of vitamins and complementary medicines. Experience in Webster packing and using AMFAC Dispense software.
Communication and counselling
Bright and enthusiastic personality, with excellent verbal and written communication skills. Experience in point-of-sale, and communicating with and counselling customers to resolve health and medication queries regarding OTC and prescription medications, drug therapy compliance, drug interactions and supplements. Adept at and interested in maintaining good communication with colleagues to promote a positive, efficient work environment.
Time management
Outstanding ability to prioritize and juggle multiple tasks, including customer service, technical and administrative tasks.

Work Experience

June – August 2013
Professional Placement, PharmTech Pharmacy

Scapeton, SA
Responsibilities:

  • Conducted professional prescription medicines counselling (S4) for hypertension, hyperlipidemia, diabetes, opioids and NSAIDs regarding dosage, frequency and mitigation of side effects
  • Conducted professional OTC medicines counselling (S2, S3 and S3A vitamins and complementary medicines) regarding symptoms, dosage, frequency, potential side effects and how to mitigate them
  • Assessed prescriptions for currency and clarified any ambiguities
  • Dispensed medications using AMFAC program
  • Prepared extemporaneous products (dermatological creams and ointments) and Webster Packing (MedicoPak)
  • Communicated with doctors via phone
  • Conducted point-of-sale transactions

Achievements:

  • Successfully provided medication advice to a diverse range of customers every day
  • Undertook Quality Assurance Project on OTC Counselling (NPS Self Audit)
  • Demonstrated good problem-solving skills in pharmacotherapeutics and administration

March 2011 – April 2013
Pharmacy Assistant, Frankston Day/Night Pharmacy

Frankston, SA
Responsibilities:

  • Compounded extemporaneous products (manufactured troches, capsules)
  • Assisted in medication dispensing
  • Assisted with patient counselling on S2 and S3 products
  • Collected and organized scripts in order of priority
  • Managed stock and replenishment

Achievements:

  • Successfully assisted in customer medication counselling
  • Quickly adapted to the dynamics of a private pharmacy and retail environment

January 2010 – February 2010
Work Experience, Pharmacy Department, Scapeton Hospital

Scapeton, SA

Responsibilities:

  • Observed medication dispensing and performed medicine packing
  • Discussed patient case notes and drug charts with clinicians
  • Joined clinical pharmacists on ward rounds
  • Manufactured extemporaneous products and observed eye drop manufacturing
  • Observed sterilization and poisons handling protocols
  • Tallied stock from previous year and replenished stock

Achievements:

  • Adapted quickly to a fast-paced and demanding hospital environment
  • Was briefed on Adverse Drug Reaction reporting

Other Skills

AMFAC Dispense – Advanced
LOTS Point of Sale – Advanced
FRED Dispense – Intermediate
Microsoft Word – Advanced
Microsoft Excel – Intermediate

Interests

Violin, historical literature and cooking.

References

Marvin Fingle
Pharmacist Manager
PharmTech Pharmacy
P:(555) 555-7999
E: / Sasha Eastwood
Pharmacist
Frankston Day/Night Pharmacy
P:(555) 555-5888