Ms. Harpreet Kaur

33/2 Harmony HomesSushant Lok Phase III, Sector-57Gurgaon (Haryana) India

m: +919871666698 / email id:

PROFESSIONAL EXPERIENCE

General Manager: Corporate Affairs, 20th February’2013 till date

A joint venture between Forum and Dnata, Dubai: IPSPL: marhaba: meet & greet services at IGI airport

Work Profile:

  • Reporting to Director and direct reporting of 70 people
  • Independently handled start and set up of lounge, arrival sales office and waiting area at Delhi International Airport Private Limited T3, New Delhi (India)
  • Collaborating both regional and global functions between GMR/DIAL & DNATA
  • Managing agreements, presentations, marketing/brandingin India at IGI airport
  • Annual planning and budgeting: long and short term marketing forecast for brand
  • Monitoring timelines for set up, finances (authorized signatory on behalf of IPSPL for releasing payments to all vendors, salaries etc. to employees) and managing HR responsibilities
  • Negotiating with all the vendors (DIAL, furniture, buggy’s, kitchen equipments, crockery, laptops, LED’s, stationery, mobile phones, play station, WIPRO wifi connectivity, airtel, EDC machines etc.)

Vice President: Sales& Marketing, 1st December 2010 to 19th February 2013

Forum Sales Private Limited

Work Profile:

  • Reporting to Director
  • Handling team of 5 people in the organization
  • Business Development for corporate gifts
  • Managing presentations, marketing/branding for our corporate clients
  • Provide extensive Business Development and training to the new employees on requirements

Assistant Manager - Residential Agency, 18th July’2006 to 30th September’2009

Knight Frank India Private Limited – Gurgaon, India

Knight Frank India Private Limited is world’s largest International Property Consultant, headquartered in UK.

Work profile:

  • Reported to Executive Director-North
  • To determine, identify the opportunities for business growth
  • Prepare, implement & coordinate growth plans
  • Negotiate and manage sales cycle through to close the deal
  • Aggressively drive sales planning, forecasting sales & customer service management
  • Accountable for customer satisfaction and liaising communication with various other verticals for the team to improve customer value proposition
  • To ensure utmost satisfaction of all customers by devising & establishing customer-centric processes
  • To be the single-window contact between company and customer on all residential and other matters impacting deals
  • Rapport building with client portfolio - with existing and new business
  • Manages the facilitation of joint selling between Preferred Realtors and direct sales team
  • To establish a Standard Operating Procedure for Leasing / Sales and Client Relationship management
  • Driving and monitoring Sales campaign of Residential Properties to Individuals / NRI's / Corporate
  • Organizing campaigns, finalizing the venues and promoting the brand through advertisements, e-mailsetc.for the company
  • Assist clients with property sales and development
  • Hold open house inspections, instructing clients on best practices for leasing their property
  • Handling property documentation and agreements
  • Ensuring terms and conditions of agreements are met
  • Maintaining and liaising with clients, building relationships with clients to encourage returning business
  • Coordinate property closings and overseeing document signing
  • Provide extensive Business Development and Sales training to the new employees on program requirements

Senior Customer Support Executive – Regional Registration Center, 09th April’2001 to 14th July’2006

Thomson Prometric – Gurgaon, India

Thomson Prometric is a part of the Thomson Corporation an American ETS center.

Work profile:

  • Reportedto the Team Leader & Contact Center Manager
  • Handling incoming calls, queries, registration & processes at the centre for GRE, TOEFL, USMLE, GED, ICMA. PMI, PRMIA etc
  • Compiling monthly reports on the daily calls being registered and revenue generated for the monthly/weekly meeting
  • Quality control – audit voice calls, emails
  • Identifying business development needs across the organization

Training

  • Suggesting new ways and ideas, documented presentations to become more efficient
  • Imparting training to the new and the existing employees
  • Reviewed the procedures related to training

Accomplishment:

  • Received team as well as individual award for the best performance in the department

Sales & Marketing Executive – November’1996 to November’1999

Malibu Estate Private Limited – New Delhi, India

Malibu Estate Private Limited is a construction company with a turnover of 100 crores++

The ownership group of Berger Paints (I) Ltd.900 crores++

Work profile:

  • Reported to the Managing Director - Sales & Marketing
  • Handled a team of 10 people in the organization
  • Created brochure to market Personal Floors
  • Promoted & sold the brand Personal Floors which were great hit in Delhi and Gurgaon
  • Selling residential properties to the corporate, Non-Resident Indians, ITC, Jet Airways, British Airways etc.
  • Negotiate corporate rates with customers for the condominiums, apartments etc.
  • Maintaining and building good public relations with the corporate clients
  • Handled and processed monthly installments/documents of the properties with the interests being levied on the customers
  • Assist with organizing sales blitzes - vintage car rally
  • Assist in advertisements in the newspapers of the new projects
  • Assisted agents and brokers with sales procedures
  • Preparing reports of the payment plans & the buyer’s agreementfor the customers

------EDUCATIONAL BACKGROUND------

Jesus & Mary College

Delhi University

  • B.A. (Pass): English, Philosophy, Economics, Entrepreneurship1996
  • St. Sophia Sr. Sec. School

CBSE (Commerce), New Delhi

  • 10 + 21993