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Title / Describe a person’s holistic needs and their impact on a person’s health and wellbeing
Level / 3 / Credits / 5
Purpose / This unit standard is for people providing services in a health or wellbeing setting.
People credited with this unit standard are able todescribe: the holistic needs of a person being supported in a health or wellbeing setting; the impact of met and unmet needs on a person’s health and wellbeing; and the range of roles involved in supporting a person to meet their needs in a health or wellbeing setting.
Classification / Health, Disability, and Aged Support > Health and Disability Principles in Practice
Available grade / Achieved
Explanatory notes
1Legislation and standards relevant to this unit standard include:
Health and Disability Commissioner (Code of Health and Disability Services Consumers’ Rights) Regulations 1996 (the Code of Rights);
Health and Disability Services (Safety) Act 2001;
Health and Safety in Employment Act 1992;
Human Rights Act 1993;
Privacy Act 1993; NZS 8134.0:2008 Health and disability services Standards – Health and disability services (general) Standard;
NZS 8134.1:2008 Health and disability services Standards – Health and disability services (core) Standards;
NZS 8158:2003 Home and community support sector Standard, available at
2In the context of this unit standard, support should aim to maintain, improve, or restore a person’s independence and/or interdependence by utilising the person’s existing strengths and appropriate resources; but may include providing assistance to enable a person’s health and wellbeing needs to be met.
3Definitions
Health or wellbeing setting includes but is not limited to – the aged care, acute care,community support, disability, mental health, and social services sectors.
Organisational policies and procedures – policies, procedures, and methodologies of an organisation. They include legislative and regulatory requirements which may apply across a company, a specific site, or a workplace. Requirements are documented in the company’s health and safety plans, contract work programmes, quality assurance programmes, policies, and procedural documents.
Person – a person accessing services. Other terms used for the person may include client, consumer, customer, patient, individual, resident, service user, tūroro, or tangata whai ora.
Natural supports– any assistance, relationships, or interactions provided to people being supported by family/whānau, friends, peers, co-workers, or community volunteers. In a specifically Māori context, natural supports may include but are not limited to– kaumātua, kuia, tohunga, whānau, iwi, and hapū.
Outcomes and evidence requirements
Outcome 1
Describe theholistic needs of a person being supported in a health or wellbeing setting.
Evidence requirements
1.1Needs of a person are described in terms of their relationship to the person’s health and wellbeing.
Rangeneeds mayinclude but are not limited to – physical, emotional, social, cultural, spiritual, mental, socio-economic, creative, occupational;
evidence is required of four needs.
Outcome 2
Describe the impact of met and unmet needs on a person’s health and wellbeing.
Evidence requirements
2.1Potential impacts of met needs are described in terms of effects on a person’s health and wellbeing.
2.2Potential impacts of unmet needs are described in terms of effects on a person’s health and wellbeing.
Outcome 3
Describe the range of roles involved in supporting a person to meet their needs in a health or wellbeing setting.
Evidence requirements
3.1Own role in supporting a person to meet their needs is described in terms of the impact(s) on the person’s health and wellbeing.
3.2Roles of others in supporting a person to meet their needs are describedin terms of theimpact(s)on the person’s health and wellbeing.
Rangeothers may include but are not limited to – natural supports, health professionals, support services, support roles, community and social groups;
evidence is required for the roles of two others each supporting a person to meet a separate need.
Planned review date / 31 December2019Status information and last date for assessment for superseded versions
Process / Version / Date / Last Date for AssessmentRegistration / 1 / 16 April 2015 / N/A
Consent and Moderation Requirements (CMR) reference / 0024
This CMR can be accessed at
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies to this standard are outlined in the Consent and Moderation Requirements (CMRs). The CMR also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the Community Support Services ITO if you wish to suggest changes to the content of this unit standard.
Community Support Services ITO LimitedSSB Code 101814 / New Zealand Qualifications Authority 2018