Julie Eubank-hougland

282 Racetrack Road  Pulaski, Tennessee 38478

 (931) 292-3895 (931)478-6763

Summary of Qualifications

Highly focused and dedicatedProject Manager/Administrative Assistant with over 17 years experience in insurance field and customer service. Hard working, committed team player with effective people skills.

CURRENTLY IN THE PROCESS OF AQUIRING TENNESSEE P & C LICENSE

Demonstrated capacity to provide comprehensive support for customers in insurance rating and underwriting fields.

Ability to accurately complete research; follow up, information management, customer satisfaction and diffusing bad situations with customers.

Adept at developing and maintaining detailed processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Proficientin Microsoft Office Systems, Outlook, Excel, Lotus Notes. Knowledge of Power Point, People Soft and Microsoft Access.

Over 17 years of Insurance Experience. Familiar with Personal & Commercial Lines Insurance. AMS 360, Applied, Silverplume, Sage, ISO Net. Hand calculation of quotes. Elps and experience rating.

Professional Experience

FARMERS INSURANCE – Pulaski, TN 2011 - Present

  • Cold calling 21st Century Leads & Agency Dialer Imported List. Quoting Personal Lines & Life through ECMS. General Office Work

VERTAFORE/RACKELY SYSTEMS – Pulaski, TN 1999 –2011

Project Manager/Technical & Rating Support / Trainer
  • Project/Account Manager for 2 Commercial Lines Insurance Carriers

(Penn America and Employers Mutual)

  • Set up and managed training sessions with new and existing customers
  • Worked with customers to resolve technical and rating issues encountered
  • Continued to assist customers with functionality and navigation of software
  • Coordinated procedures to ensure customers were satisfied with products
  • Worked with manager to improve workflow and quality of products
  • Developed proactive ways to reduce cancellations by working more closely with customers & accounting. Saved an average of 7 agencies a week from cancelling.
  • Trained customers on use of all products
  • Researched rating error messages & discrepancies for customers.
  • Entered calls into Lotus Notes & People Soft database.
  • Distributed software updates to customers.
  • Helped customers with use of software and downloading updates.
  • Hand Calculation of Business Auto, Property & General Liability. Familiar with Experience Rating and Zone Rating in Commercial Auto.

COLONIAL GENERAL INS. AGENCY – SLC, UT1993 to 1999

Commercial Lines Underwriter/Account Manager

  • Responsible for commercial insurance underwriting (6 states)
  • Responsible for bringing in new agents for 3 states – Avg. 10 agents a month
  • Assistant to Commercial Auto Underwriter for National Casualty Ins. Co.
  • Represented MGA at Scottsdale Ins. Co. functions
  • Coordinated all purchasing and repair of office equipment

SHAPERITE CONCEPTS – SLC, UT1991 to 1993

Executive Marketing Director/Human Resource Assistant

  • Administrative Assistant to the Executive Sales Team to set up conferences.
  • Trained new employees on how to process orders.
  • Set up customer satisfaction team to assist with upset customers
  • Worked on workers compensation cases, documentation and state paperwork

U.S. NAVY (Various Duty Stations)1986 to 1991

  • Honorably Discharged in 1991

EDUCATION

MARTIN METHODIST COLLEGE – Pulaski, TN 1983

Business & Computer Certification

COLUMBIA STATE COMMUNITY COLLEGE 2009-Present

Business/IT Degree Seeking

GILES COUNTY HONOR GUARD – VOLUNTEER 2007-2011

Secretary – Organize meetings, funerals & events/All Paperwork