2017 LEADINGAGE MINNESOTA INSTITUTE & EXPO
“Power of Purpose”
February 7 – 10, 2017 – RiverCentre St. Paul, MN
– CEU Worksheet for the Commission on Dietetic Registration and the Academy of Nutrition and Dietetics ─
B – SurThrivel: 6 Keys to Resilient Purpose-Driven Leadership – 12:30 – 4:45 p.m.
Learning Need Code: 1070
· Describe the importance of resilience and how it drives how we think, speak and respond during changing times.
· Discuss how resilient leaders can impact and influence quality, customer service and employee retention.
· List six specific actions leaders can take to increase their resilience, influence others and become purpose driven in their work.
Dr. Linda Shell, DNP, MA, RN and Bill Shell, Co-Owners/Partners, LindaShell.com, Lakeville
OPENING KEYNOTE: A Winning Attitude Breeds Successful Teams - 9:30 – 10:30 a.m.
Learning Need Code: 7200
· Recognize that you have a choice to put on a positive attitude every day to make a difference in the lives of your residents and clients.
· Know how a positive attitude builds teamwork, improves your work environment, increases productivity and makes a difference in the quality of care and life of those you serve.
· Learn how to adopt a philosophy of getting better every day because it will increase your professionalism and help your organization be successful.
Jerry Kill, Offensive Coordinator for Football, Rutgers University, New Brunswick, New Jersey and former Football Coach, University of Minnesota, Minneapolis
102 – Women in Leadership: Leveraging the Power of Perception – 12:30 – 2 p.m.
Learning Need Codes: 1070, 1130
· Review research findings on the most common perceptual challenges that cause women leaders to hesitate in workplace interactions.
· Discuss how a keen sensitivity to others’ perceptions can inhibit a woman’s ability to define her authentic leadership strengths.
· Explore strategies to establish authentic first impressions and proactively close any perception gaps that may exist about you as a woman leader.
Karl Speak, Principal, Brand Tool Box, Ltd., Minneapolis
109 – More Than an Inconvenience: How Hearing Loss Affects Us All - 12:30 – 2 p.m.
Learning Need Code: 7050
· Discover three ways hearing loss may negatively impact an individual's psychosocial health.
· Learn three simple, low-cost ways to enhance communication with people who have hearing loss.
· Identify opportunities for furthering discussion and awareness of hearing loss in your organization.
Mary Bauer, Deaf and Hard of Hearing Specialist, Minnesota Department of Human Services Deaf and Hard of Hearing Services, St. Paul
114 – Spiritual Care and the Muslim Faith - 12:30 – 2 p.m.
Learning Need Code: 1040
· Become familiar with the core beliefs of the Muslim faith and appreciate the similarities to Christianity.
· Explore the five pillars of Islam (declaration of faith, prayer, almsgiving, fasting and pilgrimage) to gain insights into how everyday Muslims live out their faith in peace.
· Understand how to demonstrate respect for Muslim members of your community and aging services setting.
· Discuss ways in which culturally appropriate spiritual care can be supported for residents and clients who are Muslim.
Primary faculty: Samir Saikali, Acting Imam, Al-Salam Mosque and Senior Grants and Information
Manager, Neighborhood Development Center; St. Paul; and Krista Siddiqui, Administrator,
Zumbrota Health Services, Zumbrota;
Reactor Panel: Susan M. Adam, Director of Pastoral Care, St. Therese of New Hope Care Center, New Hope; Chris Beckman, Director of Spiritual Care, Ebenezer Ridges Campus, Burnsville; and David Kiel. Vice President of Spiritual Care, Elim Care, Eden Prairie
203 – Start with Yes: Using Improv to Improve Dementia Communications - 2:30 – 3:30 p.m.
Learning Need Code: 1130
· Learn the surprising benefits and four key rules of improvisational comedy that can improve dementia communications.
· Learn how to enhance active listening skills to create more effective communications.
· Develop an easy-to-use toolbox of communication resources to increase the confidence of caregivers in communicating with your residents and clients who have dementia.
Tami Neumann, Chief Operations Officer; and Catherine Braxton, Chief Executive Officer, Dementia RAW, Griffith, Ind.
205 – Courageous Conversations: Helping Nice Minnesotans Be Direct - 2:30 – 3:30 p.m.
Learning Need Code: 1130
· Explore courageous conversations within cultures that tend to be conflict-reticent, including three concrete ways employees can be nice and courageous at the same time.
· Understand the advantages and disadvantages inherent in our communication styles.
· Discover how being direct can aid in employee retention and create a thriving work culture.
Tom Esch, President, Esch Consulting, St. Paul
215 – MDH Update for HCBS - Part 1: Surveys, Food Code and the Lodging Rule - 2:30 – 3:30 p.m.
Learning Need Code: 7100
· Hear about staff changes at the Department of Health and the outlook for priorities in the coming year.
· Review the latest Comprehensive Home Care survey trends and receive guidance from licensing and survey personnel on survey preparedness.
· Understand proposed changes to the Food Code and Lodging Rule and the impact to your operations.
Steven Diaz, Food, Pools and Lodging Services Manager, Environmental Health Division; and Cathy Griffin, Home Care and Assisted Living Program Manager, Health Regulation Division, Minnesota Department of Health, St. Paul
305 – The Power of Harnessing Hospitality in Your Community – 4 – 5 p.m.
Learning Need Code: 7050
· Understand the importance of creating a hospitality and service recovery culture in your organization.
· Learn how to coach your team at every level to deliver superior hospitality to the people you serve.
· Create a structure to measure the level and consistency of hospitality service.
RonnDa J. Peters, Vice President, Marketing & Sales, Strategic Dining Services, Barrington, Ill. (substitute)
306 – Breaking Barriers: Addressing Aging and Cultural Diversity – 4 – 5 p.m.
Learning Need Code: 1040
· Create understanding of aging and cultural diversity among clients, residents, employees, families and vendors.
· Understand the objectives for having difficult conversations to prevent misunderstandings and help people better live and work together.
· Develop tools to ease complex conversations on cultural diversity within a care community.
Vera Ndumbe, Associate Administrator/Social Services Director; and Penny Solberg, President/CEO, Spring Valley Living, Spring Valley
313 – MDH Update for HCBS - Part 2: Preventing Infectious Diseases in HWS Settings – 4 – 5 p.m.
Learning Need Code: 4040
· Examine the occurrence of infectious disease in congregate housing settings.
· Identify the various causes for illness and outbreaks of infectious disease.
· Receive best practices to minimize outbreaks in your building.
Nicole Hedeen, Environmental Health Division, Minnesota Department of Health, St. Paul
410 – Simple Dining Executed with Pride - 8:30 – 9:30 a.m.
Learning Need Codes: 7010, 7090
· Discover strategies to improve your success in hiring quality team members for your foodservice operation.
· Define five key operational strategies to achieve a successful foodservice program.
· Learn how to promote accountability and attention to detail to create an upbeat, positive dining experience.
Michael Larson, Culinary Specialist; and Mitch Ryan, Account Executive, Upper Lakes Foods, Cloquet
502 – A Leader’s Guide to Championing Change - 10 – 11 a.m.
Learning Need Code: 1070
· Briefly review key concepts of change management theory and get effective strategies and practical guidelines to help champion changes at your level of the organization.
· Identify successful methods to overcome resistance to change and achieve buy-in from your staff team.
· Learn how to support and sustain change over time to accomplish organizational goals and achieve performance excellence.
Pam Solberg-Tapper, Executive Coach/Leadership Development, Coach for Success, Duluth
508 – Elevating the Caregiving Career: Health Support Specialist - 10 – 11 a.m.
Learning Need Codes: 1070, 7090
· See how 40+ aging services organizations are working in communities near you to launch a powerful new caregiving career and staff training model.
· Discover how pioneering organizations just like yours are busting open some perceived myths to reduce turnover and increase staff satisfaction.
· Know how to fully leverage new tuition funds and free technical assistance to build the confidence and skills of your best caregivers.
Sandy Bensen, HSS Transformation Coach; Marilyn Oelfke, HSS Transformation Coach; and Adam Suomala, Vice President of Membership and Strategic Affiliations, LeadingAge Minnesota, St. Paul
GENERAL SESSION: Performing Under Pressure: Doing Your Best When It Matters Most - 2 – 3 p.m.
Learning Need Code: 1120
· Become familiar with the science behind what happens in the brain when we feel pressure/
· Gain three valuable insights that will help you build your pressure tolerance.
· Learn what the top 10% performers to succeed under pressure.
· Explore techniques to overcome the sabotaging effects of pressure so you can think clearly, make decisions and work more effectively with your team.
· Discover proven strategies to manage the pressure you feel so you can return to the work you love – serving Minnesota’s older adults.
SARA ROSS, Senior Research Consulting Partner, Institute for Health and Human Potential (IHHP), Toronto, Ontario
609 – Improve Outcomes in Transitional Care Through Nutritional Best Practices - 3:30 – 5 p.m.
Learning Need Codes: 3005, 5040
· Improve menu planning knowledge for clients in transitional care settings.
· Describe the equipment necessary to serve food at safe temperatures while also providing an enhanced dining experience.
· Identify how to minimize the key nutritional risks for post-surgical patients to improve outcomes.
Margene Reno, MS, RD, Regional Manager for DINEX and Medtrition, Lancaster, Pa.
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