2015-2016 PERFORMANCE REVIEW FORMDIVOPS ALTERNATE FORM: Non-Supervisory Staff

Employee Name: / Review Period: / From to (MM/DD/YY)
Employee Title:
Department:
GWID:
GOALS AND ACCOMPLISHMENTS
Comment on the extent to which goals agreed upon for this review period were achieved. Highlight significant accomplishments and include any special recognition received throughout the year.Identify areas that should be targeted for improvement. Employees mayinclude self-assessment comments on the key performance factors in this section. See guidance online for assistance.
Self-Assessment:
Reviewer Comments on Goals and Accomplishments (Key Performance Factors reviewed below):
PROFESSIONAL DEVELOPMENT PLAN
Identify professional development opportunities pursued last year (e.g., on-the-job learning such as projects and special assignments, certifications obtained/maintained). Describe what is needed for professional development in the upcoming performance period. See guidance online for assistance.
Self-Assessment:
Reviewer Guidance:
KEY PERFORMANCE FACTORS
Use this section to indicate to what extent the key performance factors were demonstrated in accomplishing goals and job responsibilities. Rating Descriptions:
  • Strength – Demonstrates and applies knowledge and skills to excel in a consistent and sustained manner. Applies knowledge by using facts and lessons learned.
  • Proficient – Demonstrates a sufficient level of knowledge and/or skills to perform effectively.
  • Needs Improvement – Demonstrates the need to improve to meet job requirementsor perform more consistently. Needs to develop by increasing knowledge or building skills.

Communication–Regularly shares information and ideas in an open, consistent, and effective manner. Fosters an environment that supports a continual, candid exchange among appropriate members of the University community. Escalates compliance, ethics, and civility related issues to appropriate levels. Encourages expression of new and creative ideas. Listens without interruption. Regularly communicates useful, well organized, and accurate information orally and in writing. Provides regular, timely, and constructive feedback in a straightforwardand sensitive manner.
Focus Area
Demonstration of Factor / -Regularly escalates safety concerns to colleagues, supervisor, and appropriate departments
-If discovered, raises concerns about compliance, ethics, or civility to supervisor’s attention in a timely manner.
-Is courteous, responsive, respectful and professional at all times when interacting with team members, the supervisor, and members of the university community.
-Regularly puts forth and seeks out new ideas to improve processes and solve problems.
-Regularly communicates relevant information through technology to keep supervisor, team members, and other Division employees informed.
-Confirms understanding of communication from supervisor.
-Asks questions when unsure of communication that is received.
-Willing to communicate ideas for process improvement to supervisor, manager, or leadership within the division.
Reviewer Rating
Strength / X /
Proficient / X /
Needs Improvement / X /
/ Reviewer Comments:
Customer Service– Commits to pursuing excellence to achieve the highest standards. Understands our responsibility to exceed the expectations of others who depend on our actions. Solves problems at the first point of contact whenever possible; if unable to do so, escalates to an appropriate resource. Responds to all customer requests in a timely manner. Considers customer feedback and explores creative approaches to enhance service and increase efficiency.
Focus Area
Demonstration of Factor / -Prioritizes Safety, Courtesy, Responsiveness, and Efficiency when on the job.
-Handles customer questions and concerns with a sense of urgency and professionalism.
-Never refuses a customer request, but refers and assists the customer to find the correct solution or department when not able to complete a request.
-Takes ownership and responds to customer requests in a timely manner, as defined by supervisor or team standards.
-Approaches and treats all staff members as if they were customers.
Reviewer Rating
Strength / X /
Proficient / X /
Needs Improvement / X /
/ Reviewer Comments:
Job Skills/Technical Skills– Demonstrates the knowledge and skills necessary to perform the job effectively. Complies with GW policies, external laws and regulations. Maintains the highest-level of ethics in all actions on behalf of the university. Understands the expectations of the job and remains current on new developments in areas of responsibility. Performs responsibilities in accordance with job procedures and expectations. Remains current on new developments in areas of responsibility. Acts as a resource upon whom others rely on for assistance.
Focus Area
Demonstration of Factor / -Demonstrates the knowledge and skills necessary to perform the job effectively.
-Understands the expectations of the job.
-Complies with GW policies, external laws and regulations.
-Utilizes tools in a safe and efficient manner.
-Recognizes and seeks opportunities to develop both technical and soft skills through coaching, mentoring, or training opportunities.
-Acts as a resource that others go to for assistance.
-Wears appropriate personal protective equipment and clothing.
-Has working knowledge of department policies and procedures
-Remains current on new developments in the trade.
Reviewer Rating
Strength / X /
Proficient / X /
Needs Improvement / X /
/ Reviewer Comments:
Productivity (Quantity/Quality of Output)– Gets the job done. Produces the quantity and quality of work required for the position. Demonstrates initiative. Sets priorities and organizes work efficiently and effectively. Completes work assignments in a timely manner. Delivers high quality work products. Uses sustainable practices whenever possible.
Focus Area
Demonstration of Factor / -Completes tasks on time and consistently delivers high quality work products.
-Completes tasks within the service standard set by the department, team, or supervisor.
-Uses the correct tools and work processes to maximize efficiency.
-Prioritizes efficiency (doing the job right the first time) and completing jobs on time.
-Is able to balance long-term goalswith immediate customer requests.
-Reports to work on time.
-Volunteers to take on extra assignments when possible.
Reviewer Rating
Strength / X /
Proficient / X /
Needs Improvement / X /
/ Reviewer Comments:
Teamwork – Embraces the unique contributions of all members of the team and community. Demonstrates the GW Values in all interactions. Treats others with courtesy, respect, and dignity. Encourages collaboration to meet common goals and produce a sense of shared responsibility. Encourages the expression of different points of view, resolves disagreements in a collegial manner, and supports decisions once they are made. Contributes to the success of the team by working effectively, helping solve problems, and meeting deadlines. Develops the capacity of others through information sharing, mentoring, and/or coaching.
Focus Area
Demonstration of Factor / -Treats immediate team members as if they were a customer.
-Treats all Division staff members as if they were a customer.
-When working with others, treats everyone with courtesy, respect, and dignity.
-When assigned group tasks, ensures work is completed in a timely fashion.
-Embraces “Who Else Needs to Know?” and actively promotes the sharing of knowledge through oral and digital communication.
-Recognizes that each team member may have a different point of view, and resolves disagreements in a courteous and constructive manner.
Reviewer Rating
Strength / X /
Proficient / X /
Needs Improvement / X /
/ Reviewer Comments:
Problem Solving –Identifies problems associated with work assignments and develops and implements solutions.
Focus Area
Demonstration of Factor / -Uses a combination of logic, analysis, and experience to make decisions, troubleshoot problems, or complete customer requests.
-Probes appropriate sources for relevant information and answers to key questions; gains as much information as possible before completing difficult tasks.
-Is proactive with information and reports observations and potential problems in a timely fashion.
-When identifying and escalating inefficient processes, offers constructive feedback to solve the problem.
-Takes into account relevant information and utilizes good judgement in solving problems
Reviewer Rating
Strength / X /
Proficient / X /
Needs Improvement / X /
/ Reviewer Comments:
Initiative/Innovation/Adaptability – Demonstrates willingness to assume additional responsibility; develops and/or pursues alternate concepts to achieve work product; and successfully acclimates to new conditions.
Focus Area
Demonstration of Factor / -Effectively deals with change and shifts gears when needed.
-Maintains a positive outlook when challenges arise
-Constructively communicates concerns about change and avoids negative behaviors that demonstrate a resistance to change.
-Willing to assume and volunteer for additional tasks.
-Willing to try new ways of completing a job or task that comply with university and external regulations.
Reviewer Rating
Strength / X /
Proficient / X /
Needs Improvement / X /
/ Reviewer Comments:
Management/Supervisory Skills removed. This form is for non-management personnel.
REVIEWER SUMMARY ASSESSMENT
Assess the individual’s overall performance based on BOTH goal achievement and demonstrated competence for all performance factors. Please select one of the following:
Role Model Performance /
Exceptional Performance /
Valued Performance /
Fair Performance /
Unacceptable Performance
Consistently far exceeds expectations; outstanding performance achieving all goals. An individual whom others look to as a standard of performance excellence. / Meets and often exceeds expectations; performance that generally exceeds goals and job requirements and who consistently delivers. An individual who often outperforms others in the same job. / Consistently meets expectations; performance that satisfies all job requirements and meets all goals. An individual who is consistently reliable to get the job done. / Sometimes meets expectations; performance that is to the standard required in most aspects of the job with opportunity for development. An individual with the potential to be a valued performer. / Does not meet expectations; performance where significant improvement is required to satisfy job requirements. An individual who is not performing at acceptable levels.
Reviewer Comments:
SIGNATURES
(1) Supervisor
Supervisor Name: / Supervisor Title:
Supervisor Signature: / Date:
(2) Next Level Approver
Next Level Approver Name: / Next Level Approver Title:
Next Level Approver Signature: / Date:
(3) Employee
Employee Signature:
By signing above, you acknowledge that you received this review and it was discussed with you. Signature does not indicate agreement or disagreement with the content of this review. Employees may attach comments.
This review was discussed with me on the following date:
Ethical Principle Statement and GW Values
I have read and understand the George Washington University Statement of Ethical Principles and the GW Values. / INITIAL BELOW

Submit completed performance reviews to your Human Resources Client Partner. If you have any questions, please contact Meghan Green, HR Client Partnerat 202-994-2501.

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The George Washington University, 2016 Version 5.01