2013 2G Code Black FAQ's:
Q: I am getting login fail every time I turn my camera on. What's wrong?
A: The 2013 Code Black is a 2G device. AT&T is in the process of disbanding their entire 2G network. Please email , chat with us on our website, or call 877-462-1799 for upgrade options.
Q: My manual has an extra “O” ring/seal. What is this for?
A: You don’t need to do anything with this seal; it is an extra one just-in-case.
Q: Will the camera send pictures to my phone even if I have Verizon or Sprint?
A: YES! The cameras will send to any phone number. The SIM card itself must be from a GSM provider, like AT&T™ or T-Mobile™, but your Code Black will send anywhere. Think of it as its own cell phone!
Q: My camera will not send any command codes, such as #500# or #510#.
A: SOME TOWERS DO NOT SUPPORT ALL COMMANDS. This is strictly a signal issue with your network provider, not a manufacturer's defect.
Q: My camera only sends messages sometimes. What's wrong?
A: You need to have at least a 1 minute trigger interval. Your trigger interval needs to double for every phone number and/or email address that you enter in your GSM setup. Example: If you enter three phone numbers/email address then you need to have a three minute trigger interval.
Q. I keep getting intermittent/random pictures.
A. If you are sending the pictures from your Code Black to more than one person, be sure not to respond to the group text at all since the camera cannot recognize the text messages.