2008 Utility Payment Conference Agenda
Monday, October 20Day 1 / Session / Presenter / Location
9:00 – 3:00 PM / Golf / HeronLakes Golf Course / 8:45 AM Lobby
2:30 – 5:00 PM / Vendor Booth Set-up
3:00 – 4:00 PM / Vendor Only Registration
5:00 – 6:00 PM / Utility Registration
Welcome Reception with Vendor Exhibits / Ballroom Hallway
Ballroom West
Tuesday, October 21
Day 2 / Session / Presenter / Location
7:30 – 8:30 AM / Registration
Continental Breakfast / Ballroom Entry
7:45 – 8:15 AM / Payments 101 / Billie Higgins, Kay Limbaugh, Portland General Electric / Ballroom East
8:30 – 9:15 AM / Welcome / Jim Piro, Sr. Vice President, Portland General Electric / Ballroom East
9:15 – 9:45 AM / Our Business – Revenue Collections and Payments / Wes Friesen, Manager, Portland General Electric / Ballroom East
9:45 / Vendors Excused / Vendor Exhibits / Ballroom West
9:45–10:40 AM / Speed Networking / Utility Only Session / Ballroom East
10:40 –Noon / “Payment System and Regulatory Changes: Implications for Utilities” / Erik Kiefel, Project Leader, Division of Reserve Bank Operations and Payment Systems / Ballroom East
12 – 12:15 PM / Announcements / Barbara Byers, Portland General Electric / Ballroom East
12:15–1:15 PM / Lunch / TBA
1:15 – 2:30 PM / Vendor Exhibits / Ballroom West
2:30 – 3:30 PM / ConEd Goes Green to Promote Paperless Billing / George Roach, Credit & Collections, ConEd, Stewart Williams, Director, Payment Services, CheckFree / Ballroom East
3:30 – 4:15 PM / Break / Vendor Exhibits / Ballroom West
4:15 – 5:15 PM / Utility Only Session I / Barbara Byers – Moderator / Ballroom East
5:15 – 5:30 PM / Announcements / Ballroom East
5:30 PM / Enjoy Portland!
Wednesday, October 22
Day 3 / Session / Presenter / Location
7:30 – 8:30 AM / Continental Breakfast / TBA
8:30 – 9 AM / Review – Prizes / Barbara Byers / Ballroom East
9 – 10 AM / It’s Not Just Your Father’s Checkbook Anymore: The Biller’s View / Bob Wilson, CEO, BillMatrix
(Elizabeth ) Reid Anderson, SCANA, Heather Qualey, PacifiCorp / Ballroom East
10 – 11 AM / Break / Vendor Exhibits / Ballroom West
11 – 12 Noon / Optimizing Self-Service on the Web / Chris Bond, Portland General Electric / Ballroom East
12 – 12:15 PM / Announcements, Prizes / Barbara Byers, PGE Kim Folks, Tampa Electric / Ballroom East
12:15 – 1:15 PM / Lunch / TBA
1:15 – 2:15 PM / Vendor Exhibits / Last Opportunity / Ballroom West
2:15 – 3:15 PM / Business Cases for Internal and Outsourcing Remittance Processing, ARC / Paul Diegelman, Vice President Business Development, Regulus / Ballroom East
3:15 – 3:30 PM / Break / Ballroom Entry
3:30 – 4:30 PM / Utility Only Session II
Vendor Exhibit Breakdown / Ballroom East
Ballroom West
4:30 – 5 PM / Free Time
5 PM / Evening Buffet and Entertainment / Meet in Lobby for Transportation / WorldForestryCenter
8 PM / Return to hotel / Buses begin departing 7 PM / WorldForestryCenter Lobby
Thursday, October 23
Day 4 / Session / Presenter / Location
7 – 8 AM / Continental Breakfast / TBA
8 – 8:30 AM / Review and Drawings / Barbara Byers, PGE and Kim Folks, Tampa Electric / Ballroom East
8:30 – 10 AM / Is There a Place For Us? Credit Cards in the Utility World / Kim Folks, Tampa Electric, Moderator, Anne Willis, Visa, / Ballroom East
10 – 10:45 AM / Lively Exchange of Current Topics Facing Today’s Industry:
- ADA
- Pay Day Loan and Check Cashers
- Confidentiality of Records
10:45 – 11 AM / Break / TBA
11 – 12:30 PM / Payment Legalities: How your utility will be affected! / Carol Van Cleef, Partner, Bryan, Cave LLP / Ballroom East
12:30 – 1 PM /
- Announcements
- Final prizes
- 2009 Conference
- Boxed Lunch
1 – 3:30 PM / Tour of Portland General Electric Remittance Processing and Bill Print / Wes Friesen, Manager, Portland General Electric / TBA