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Natalie Sam

NATALIE SAM

15127 NE 24th Street, #340

Redmond, WA98052

(425) 296-6668 (home)

(425) 999-9698 (cell)

EXPERIENCE

2008-presentYoh Services LLC, Bellevue, WA

Atalent and outsourcing company that provideslong and short-term temporary and direct placement of technology and professional personnel, as well as managed staffing services for the information technology, scientific, engineering, healthcare, telecommunications and industrial communities. Yoh is headquartered in Philadelphia.

Customer Care Coordinator

  • Manage all operational aspects of the consultant life cycle from acceptance of a position with Yoh through terminating an assignment.
  • Interact with all supported stakeholders including Yoh business center staff, customers, consultants, internal service providers and suppliers; achieve high levels of customer satisfaction and maintain close working operational relationships with all.
  • Provide customer service and serve as the single point of contact for inquiries from contractors and clients. Resolve and/or escalate to the appropriate group, or the Customer Care Manager for resolution.
  • Manage issue resolution for contract employees on missing time sheets and customer unapproved time to ensure timely paychecks and billing. Manage consultant expense reports and travel advances.
  • Resolve customer and consultant issues; collaborate with internal stakeholders and service providers to resolve customer payroll, billing, AP and AR issues; document interactions with customers and consultants.
  • Perform all systems transactions for customer and contract employee back-end operational processes including employee new hire and HR actions, billing set-up, contract administration, commission set-up, time processing and Yoh Exchange assignment maintenance.
  • Serve as the quality control check point for all customers and consultants set-up through termination, and status changes master control data and paperwork to ensure accurate contract employee payroll and customer invoicing.
  • Maintain consultant employee files and ensure compliance with governmental requirements including privacy and confidentiality.
  • Provide customer purchase order and inventory management, and accounts receivable support.Generate external customer reports as needed.
  • Achieve expert level execution of production transactions, as well as retrieving, researching and reviewing information in HRIS, SAP and other business systems.

2006-2008INSERVE Corporation, Bellevue, WA

Professional Employer Organization (PEO) outsourcing company that provides payroll administration, management of human resources, employee benefits, worker’s compensation and executive level guidance related to HR issues.

Human Resources Coordinator

  • Responsible for conducting new hire orientations, employee benefits enrollments and termination process.
  • Assist clients with employee recruiting process including drafting of job ads, reference checking, coordination of background checks, pre-employment drug testing and reviewing of screening results
  • Assist clients with annual renewals of benefits, open enrollment meetings, employee communications and dealing with insurance brokers.
  • Responsible for processing and resolving workers’ compensation claims, unemployment claims including communications with Dept of L&I and Employment Security Dept.
  • Help address employee needs including employment verifications, handbook and policy questions, benefits and payroll issues, COBRA administration, FMLA leave, Section 125 FSA plan, etc.
  • Provide support to the payroll dept. in helping research payroll issues, benefit cost calculations, employee status changes, reconcile insurance billing statements, audit employees’ vacation and sick leave accruals.
  • Coordinate semi-annual 401(k) notifications to eligible employees and ensure enrollments are collected and processed in a timely manner. In addition, assist with processing of contributions, withdrawals, rollovers and compliance testing.
  • Responsible for reporting of DSHS Child Support, notifications of Medicare Part D, and other mandatory compliance related activities.

1999-2005Resources Global Professionals, Seattle, WA

A public, project-based professional services firm created to help clients execute strategies on a more cost effective basis by providing experienced and high-caliber accounting, finance, internal audit, IT and HR professionals.

Recruiting Coordinator (2003-2005)

  • Responsible for sourcing candidates from employment boards and ensuring candidate pipeline is replenished based on market condition, existing Associate pool and current/projected client engagements.
  • Daily review of resume submissions including initial screening to ensure candidates meet minimum criteria before scheduling them for interviews.
  • Assisted the client service team by documenting candidates profile, checking references, and determining Associate “matches” for open client engagements.
  • Strong communication skills including the ability to articulate via the telephone in providing information on project assignments.
  • Transferring of candidate resumes into the Resources Connection national format. This included reviewing resumes for accuracy, grammar and overall presentation.
  • Assisted in the planning and organization of Associate meetings including securing facilities, catering, communications, agenda, presentations, etc.

Operations Coordinator (1999-2003)

  • Provided administrative support to the management team.
  • Maintained candidate/applicant/employee database including data entry, tracking, and processing changes (i.e. status changes, new hires, change in projects, terminations, etc.)
  • Assistedrecruiter with creation and maintenance of applicant and employee files including hiring process, new hire orientations, tracking of hours for referral bonus programand preparation of bonus requests.
  • Provided support as point person for questions related to benefits, training and payroll.
  • Provided assistance in the preparation of employee communications and presentations.
  • Provided assistance to corporate office in resolving billing, payroll, time and travel expense issues including doing research and contacting the Associates.
  • Completed all paperwork related to engagements, including job listing specifications, client acceptance forms and engagement letters.
  • Participated as a super user in the implementation of an HRIS system.
  • Provided ad hoc reporting/support and special projects as requested.
  • Maintained marketing and alumni databases and coordination/support of marketing efforts.
  • Oversaw mail services, phones, property management communication and general appearance of public areas of the office.

1997-1998Volt Services, contracted at Hewlett-Packard, Bellevue, WA

Medical Group -Sales and distribution of patient monitoring systems which later was acquired by Agilent Technologies.

Sales Coordinator, Medical Group

  • Supported the District Sales Manager and 9 sales representatives.
  • Assisted in the creation of sales presentation for clients using Visio and other resources from the internet.
  • Used internal software applications to set up and generate reports.
  • Compiled and prepared monthly forecasts and quota information.
  • Handled phone support on client inquiries and customer issues.
  • Maintained inventory and distribution of marketing brochures to sales reps and customers.
  • Planned and organized off-site annual district meeting and coordinated internal training for sales representatives.

EDUCATION

University of Washington, Seattle, WA

B.A. in Business Administration (Information Systems), 1996

COMPUTER SKILLs

Microsoft Office, Windows, Tempus, HRIS, SAP, Bond Adapt, Salesforce