Caroline Peters

85 St Davids Hill
Exeter
Devon
EX4 4DW
Mobile: 07792 315745
Email:
Date of Birth: 26/03/85 / Nationality: British
IT Skills: Strong Microsoft Word and Internet browser skills, working knowledge of Excel and Access.
Driving Licence: Full clean UK licence
References available on request

Personal Profile

I am a hard working and enthusiastic individual who will always strive to make a difference within my working environment. I am a friendly and approachable person who works well both individually, off my own initiative, and within a team. I am looking for a challenging role, which will help me to expand and diversify my current skills and professional experience.

Education

2003 to 2006University of the West of England, Bristol

DegreeSociology BA Hons, 2:2

Included modules in Contemporary Critiques of Modern Society; Themes and Issues in the Sociology of Education; The Sociology of Crime and Deviance; Psychoanalysis and Society; Beliefs and Society, The Sociology of ‘Race’ and Ethnicity; Politics and the Media.

2001 to 2003ExeterSchool

A2-LevelsGeography (C); Business Studies (C); Classical Civilization (D).

AS LevelsGeography (C); Business Studies (C); Classical Civilization (D); French (D).

1997 to 2001StoverSchool

GCSEs11 GCSEs (A to C)

Employment History

March 2007 to Present Rural Payments Agency - Administration Officer (fixed term contract).

  • Duties Included - As below, but now also taking part in pilot schemes; Floor walking and training following the successful completion of these pilot schemes; Training new processors.
  • Skills Required -The drive to further my understanding of the scheme and an interest in developing my skills by volunteering for pilot schemes; a friendly and open manner; Confidence and the ability to be clear and concise when training colleagues.

October ‘06 to March ‘07 Brook Street Recruitment – Administration Assistant for the Rural PaymentsAgency (temporary position)

  • Duties Included - Liasing with customers and dealing with enquiries; Filing; Processing claim forms.
  • Skills Required - Clear, confident and friendly communication skills (both written and verbal); Sensitivity and the ability to remain calm under pressure, especially when dealing with anxious or stressed customers; Competence and confidence in my knowledge of the scheme I work within; The ability to work well within a team, and also the self-motivation to work well as an individual in order to maintain the highest levels of customer satisfaction; Flexibility to ensure that deadlines are met; Attention to detail and a keen eye for noticing errors, to ensure that my work is completed efficiently to a high standard; Good time management and the ability to multi-task.

August to September ‘06 Champion Recruitment - Administration Officer for Atkins Ltd (temporary position)

  • Duties Included - Researching and appointing consultants to jobs; Dealing with telephone enquiries; Filing.
  • Skills Required - A friendly, confident and clear telephone manner; Attention to detail when choosing the correct consultant for a job based on the specific level of skills required; The ability to multi-task as I would often be working on a number of cases simultaneously; Good working knowledge of Microsoft Office, as my day to day duties would involve the use of Excel, Outlook and Word in particular; The ability to work well individually and as part of a team in order to meet daily targets and deadlines.

July to September ‘05 Rosebank Care Home - Kitchen Assistant

  • Duties Included – Preparing and serving food to residents; General kitchen hygiene.
  • Skills Required - A patient and kind manner when interacting with residents and staff; Working quickly and efficiently to ensure sufficient time for the preparation and presentation of the next meal.

June to August ‘04 L’Oreal Representative for ID Promotions Ltd - In-Store Promotional Work (temporary position).

  • Duties Included - Running a stand in Boots, Oxford, promoting a new summer range of L’Oreal products to the public in order to generate an increased sales turnover; setting up the point of sale materials in order to increase awareness of the product within the store.
  • Skills Required - Excellent customer service, good communication and product knowledge; this position also involved using initiative and confidence in order to approach customers.

June to August ‘03 Arc Field Marketing, Cirencester - Office Administrator (temporary position).

  • Duties Included - Assisting the account managers with general office duties such as writing letters and summarising data; Answering telephone enquires.
  • Skills Required - Good attention to detail; Enthusiasm and willingness to help; Efficiency when working to deadlines; an excellent telephone manner.

Hobbies and Interests

Keeping fit, reading, socialising, concerts and music festivals.