2001 Business Communication Page 1
GRAMMARChoose from the following choices for the items below:
A. Only the first sentence is grammatically correct.
B. Only the second sentence is grammatically correct.
C. Both sentences are grammatically correct.
D. Both sentences are grammatically incorrect.
- We paid a months rent as a deposit.
- It was either him or Jim who authorized the purchase.
- Ashley wishes she were able to use the new software.
- At least a third of these video tapes is defective.
- Of the two books mentioned, I think the one you recommended is the better.
- Are either the windows or the door wired into the security system?
- The doctor instructed the patient to lay on her back so he could complete the examination.
- Lying still during the exchange of gunfire, no injury was incurred by the child.
- The personnel department should of completed the survey before hiring the new accountant.
- Professor Seal has an understanding and an interest in the free enterprise system.
- Neither Mr. Astle or Mr. Kent gave us the help we needed on the project.
- Please congratulate the winner of the contest on behalf of the president and myself.
- We better choose another restaurant since Eric does not like Mexican food as much as I.
- Dr. Cody is not the type of executive which our corporation needs.
- The scholarship should go to whomever has the highest test scores.
- Reading the report, the policeman asked if the stolen car was your's.
- Dr. Day and Dr. Roth's new book will be in the bookstores by the end of the month.
- Downstairs in the storage areas is the book you need.
- Everyone who is attending the meeting was asked to bring a visitor with him or her.
- The president requested a honest reply from all managers.
PUNCTUATION
Choose from the following choices for the items below:
A. Only the first sentence is punctuated correctly.
B. Only the second sentence is punctuated correctly.
C. Both sentences are punctuated correctly.
D. Both sentences are punctuated incorrectly.
- I know that style is rather old fashioned, but to tell you the truth, I still prefer it.
- Mr. Lucido—not Ms. Schwark—said the report contains some misleading statements.
- Ron sat at his computer this morning, and made a preliminary draft of his speech.
- Everyone in the group considered a college education important, yet four group members missed the admission examination.
- We will, of course, attempt to complete the East Bay Project by the deadline; but, as you know, we have had several delays.
- Because we have not yet received your purchase order, we cannot ship your replacement parts, please send it today.
- The condo we plan to rent has five rooms; a kitchen, a living room, a bathroom, and two bedrooms.
- Only one person-Mr. Hill-is eligible for a promotion.
- Drunk drivers who are responsible for taking lives, should have their licenses revoked.
- According to Ben Franklin, "A penny saved is a penny earned".
- Dick is fortunate; he has received job offers from both The New York Times and The Wall Street Journal.
- Are you prepared to answer all the essay questions on the test, Allyson?
- The ten answers, that Alex did not answer, were the most interesting ones.
- After the movie, Ellis and Jodi went home by cab because they preferred, as you can appreciate, to avoid the subway.
- Predict which horse will win the race; Saturday Runner or Sure Bet.
- The defendant whose cousin is a judge, was surprised that a change of venue was not given.
- Is Cindy the reliable, hard working employee you believed she would be?
- The debut is set for August 24, 2000, in San Diego, California
- The problem, we need to investigate, is software piracy in the company.
- These two experts are destined to win the event; although, no one knows by how much.
Spelling Indicate the incorrectly spelled word in each line. If all words are spelled correctly, mark D
- Which word is incorrect?
- Which word is incorrect?
- Which word is incorrect?
- Which word is incorrect?
- Which word is incorrect?
- Which word is incorrect?
- Which word is incorrect?
- Which word is incorrect?
- Which word is incorrect?
- Which word is incorrect?
- Which word is incorrect?
- Which word is incorrect?
- Which word is incorrect?
- Which word is incorrect?
- Which word is incorrect?
- Which word is incorrect?
- Which word is incorrect?
- Which word is incorrect?
- Which word is incorrect?
- Which word is incorrect?
TRUE/FALSE
- Authorities generally agree that speaking is the weakest link in oral communication.
- Listening for facts involves the same techniques as listening for feelings.
- Empathy in listening is the same thing as sympathy.
- During a presentation, a speaker’s poise influences his/her credibility with the audience.
- Words alone determine the meanings an audience receives from a speaker.
- In public communication, a speaker presents a message to several listeners and receives primarily nonverbal feedback.
MULTIPLE CHOICE
67.For effective listening, you must / A. think about what you have heard even while new information is coming in. / B. complete your thinking about what you have heard before attending to new information. / C. postpone thinking abut what you have heard until the speaker has finished. / D. depend on the speaker to make the message understandable to you.
68.Which of the following statements is true? / A. Because listening requires such a high level of concentration, we must dismiss uninteresting subjects that cross our listening path. / B. Overlistening assists the listener in retaining the major points of a speech. / C. To get the most accurate understanding of a message, the listener must be alert to nonverbal cues. / D. Nonverbal signals often contradict the verbal words they accompany. Therefore, it is best not to “read” them too carefully.
69.When a listener makes written notes, watches the speaker for all nonverbal cues, and provides expressive feedback, the listener is practicing ______. / A. diplomatic listening / B. intensive listening / C. empathetic listening / D. passive listening
70.Which of the following statements illustrates something a listener should do while the other person is speaking? / A. Plan what to say when the speaker pauses for breath / B. Interrupt the speaker if necessary to ask for clarification / C. Concentrate on the source of the message / D. Relate what the speaker is saying to familiar information
PROOFREADING
Using the following key, indicate the number of errors in each line.
A. no errors
B. 1 error
C. 2 errors
D. 3 errors
E. 4 or more errors
Line 71: Dear Ms. Sarah Andrews:
Line 72: We welcome you as a charge account customer of field's. Enclosed is your charge card and a
Line 73: broshure discribing our charge plan. We hope you will take advantage of our many bargins,
Line 74: and use your card often.
Line 75: This month we are featuring a sell on famous-brand stainless stell cookware. All pot and
Line 76: frying pans inthis line are 25 to 50%. If you needt o replace your cookware, now is the time.
Line 77: Also, if your need a weeding gift, consider giving this fine cookware.
Line 78: What ever your wanting from a deparrtment store be sure to visit Fields' first. We are eager
Line 79: to to serve you our with complete line of high quality merchandize.
Line 80: Sincerly,
71.How many errors? / A. No errors / B. 1 error / C. 2 errors / D. 3 errors / E. 4 or more errors
72.How many errors? / A. No errors / B. 1 error / C. 2 errors / D. 3 errors / E. 4 or more errors
73.How many errors? / A. No errors / B. 1 error / C. 2 errors / D. 3 errors / E. 4 or more errors
74.How many errors? / A. No errors / B. 1 error / C. 2 errors / D. 3 errors / E. 4 or more errors
75.How many errors? / A. No errors / B. 1 error / C. 2 errors / D. 3 errors / E. 4 or more errors
76.How many errors? / A. No errors / B. 1 error / C. 2 errors / D. 3 errors / E. 4 or more errors
77.How many errors? / A. No errors / B. 1 error / C. 2 errors / D. 3 errors / E. 4 or more errors
78.How many errors? / A. No errors / B. 1 error / C. 2 errors / D. 3 errors / E. 4 or more errors
79.How many errors? / A. No errors / B. 1 error / C. 2 errors / D. 3 errors / E. 4 or more errors
80.How many errors? / A. No errors / B. 1 error / C. 2 errors / D. 3 errors / E. 4 or more errors
WORD USAGE Choose the correct answer for each of the following sentences.
81.If you want to ______the outcome, you must get out and work! / A. affect / B. effect
82.Did you ______to the final agreement? / A. accede / B. exceed
83.Ms. Bowl is coming to ______our office building. / A. appraise / B. apprise
84.If you plan to ______the president in your paper, you need her approval. / A. cite / B. site / C. sight
85.The addition of graphics was a good ______to the report. / A. complement / B. compliment
86.Our goal is to improve the ______of our troops overseas. / A. moral / B. morale
87.What did Lowell ______by his comments? / A. imply / B. infer
88.The ______reason for the change is to add excitement to the presentation. / A. principal / B. principle
89.I think Mr. Allen is ______to support our decision. / A. liable / B. likely
90.At least 30 ______people are working at the company than were here last year. / A. fewer / B. less
CAPITALIZATION
Using the following key, indicate the number of capitalization errors in the following sentences.
A. No errors
B. 1 error
C. 2 errors
D. 3 errors
E. 4 or more errors
91.Ms. Merrill, my Algebra teacher, plans to tour the entire continent next year, probably beginning in Mid-June. / A. No errors / B. 1 error / C. 2 errors / D. 3 errors / E. 4 or more errors
92.The Professor spent the entire Summer in the South doing research for her book. / A. No errors / B. 1 error / C. 2 errors / D. 3 errors / E. 4 or more errors
93.Did your Mom pay the ticket at the local Police Department before or after she talked with our Mayor? / A. No errors / B. 1 error / C. 2 errors / D. 3 errors / E. 4 or more errors
94.Helen purchased the China dolls during her trip to the Far East last spring. / A. No errors / B. 1 error / C. 2 errors / D. 3 errors / E. 4 or more errors
95.Robert took Flight 1776 on his recent business trip to Boston. / A. No errors / B. 1 error / C. 2 errors / D. 3 errors / E. 4 or more errors
NUMBERS. Choose the correct number usage for each of the following sentences.
96.This ______payment leaves a balance of $168.90. / A. fifty dollar / B. $50.00 / C. $50
97.Please order ______rolls of tape and ______printer cartridges. / A. two, 16 / B. 2, 16 / C. two, sixteen / D. 2, sixteen
98.This coupon is worth ______. / A. 25 cents / B. $.25 / C. twenty-five cents
99.The package weighs ______pounds ______ounces. / A. sixteen, four / B. sixteen, 4 / C. 16, 4 / D. 16, four
100.We have only ______opening in our ______Street Store. / A. 1, Tenth / B. 1, 10th / C. one, Tenth / D. one, 10th