QUALITY STRATEGY
1INTRODUCTION
The Quality Strategy directly supports the company’s strategic plans. Through the strategy the companywill ensure that robust and comprehensive quality procedures are in place to maintain high standards of customer service and effective delivery of teaching and learning. The strategy is focussed on developing a holistic approach to quality so that it underpins a culture of continuous improvement throughout the company, and informs all operational and strategic developments by ensuring that the outcomes of reviews inform development plans.
2THE VISION
To plan and follow an annual cycle of review and development which seeks to measure standards of performance against challenging benchmarks and to achieve enhancements in that performance on a year-on-year basis across the whole of the college’s activities.
2.1Self Assessment and Development Planning
All staff will be aware of the annual cycle of quality review, the benchmarks that are involved and the part they play in the process. All managers will lead the self assessment reviews and surveys within their own areas of responsibility. The outcomes of reviews and surveys need to be interpreted appropriately to inform follow-up action and planning activity. Self-assessment statements must be evidence-based and inform development planning for which managers will take responsibility to carry forward. The implementation of development planning will be monitored and the effectiveness of the actions taken will be evaluated.
Training and support will be provided for managers ensuring they are able to carry out these procedures robustly and meaningfully.
2.2Reviewing Performance against challenging targets and external standards
Retention, achievement and success rate targets will be set annually at every level. These targets must be well communicated and be aspirational to exceed national averages. Systems to monitor and review performance against agreed targets are in place and will be systematically operated by managers at all levels to ensure that timely actions are taken to ensure performance is maintained and improved.
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2.3Seek feedback from learners, employers and other stakeholders to improve the quality of provision
All staff will recognise the value of feedback from service users and customers. The college will proactively seek feedback from learners, employers, service users and other stakeholders via surveys, focus groups, individually and other means and ensure that the results of these streams of feedback are evaluated and used as evidence for judgements in our self assessment and contribute to the improvement actions taken to enhance of the quality and responsiveness of our provision.
We will ensure systems are in place for feeding back the outcomes of surveys to students, employers and other stakeholders to inform them of what action is being taken to address the issues.
2.4To have a Company Charter which states the standards learners and employers can expect
Service level agreements will be reviewed annually to ensure that they meet requirements and embody continuous improvement. The company’s performance against the Charter’s promises will be reviewed annually
The Charter will be published and the company must ensure that all stakeholders are fully aware of the commitments it describes.
2.5Foster a commitment to excellence and continuous quality improvement
Outstanding performance in both service and course delivery needs to be recognised and celebrated as a routine throughout the year. Effective systems and procedures will be in place to disseminate good practice across the college. The companywill promote the enhancement of learner and employer experience by design.
Training and support needs of staff will be identified via performance reviews. These needs will be met via planned CPD opportunities.
- MANAGING AND COMMUNICATING THE STRATEGY
The quality strategy and the standards to be achieved will be clearly communicated to staff. This will be achieved through regular and explicit messages using existing communication channels. New and established staff must understand their involvement in the implementation of the Company’s quality systems. This will be achieved through induction, training sessions, meetings and their relationship with their line manager.
- ROLES AND RESPONSIBILITIES
The Business Directors of ASL Training have the responsibility of monitoring and reviewing quality data. The reviews will be documented and communicated to all personnel.
- POLICY AND PROCEDURES
All policies relating to quality are reviewed and updated as part of the reviewing cycle. All quality procedures and the structure of the quality cycle will be outlined in the ASL Policies Manual. This manualwill be updated annually to ensure all detailed procedures are accurately referenced as a clear user guide for the next cycle of the quality process.
Signed
ASL Training LTD Directors endorse this policy and will monitor and review its effectiveness.
Signed:
Directors
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