Search #2018068Job Description DeptRev8/21/17

Facilities Manager of

1st Shift HVACR, Plumbing and EMS Shops/2nd3rd Shifts – All Trades

(Facilities Professional 4 – UCP 10)

Storrs Campus

Job Summary:

Under the administrative review of the Director of Facilities Building Trades, the Facilities Manager manages and coordinates the daily activities of the HVACR, Plumbing and Energy Management Systems (EMS), 2nd Shift, and 3rd ShiftShops. This managerserves as the primary contact for University customers with a focus on communicating work order status, the efficient delivery of repair service, preventative maintenance planning, procurement of parts, inventory control, vehicle management and is responsible for the management, coordination and administrationof the technical trade staff within the abovementioned shops. When the demand for services exceeds the capacity or skill of existing staff, the Facilities Manager is responsible for managing third party service contractors retained to provide such services.

The Facilities Manager ensures the trade shops are organized in a way that maximizes the strengths of the trade technicians and creates a climate of ownership for work performed. The Facilities Manager is expected to evaluate the type of work being performed and develop a comprehensive University plan to create Mechanical Electrical Plumbing(MEP) improvements aimed at reducing service calls and improving customer comfort. The Facilities Manager collaborates with the Storrs-based support teams including engineers, resource planners, directors, managers, maintenance engineers, trade supervisors, user groups and customers.

The incumbent in this position participates in the selection and hiring of staff and supervises and evaluates technical trade staff. The Facilities Manageris responsible for handling personnel actions utilizing collective bargaining agreements, human resources policies and procedures and University policies.

Background:

The University of Connecticut has over 12,000,000 square feet of buildings, eight miles of steam distribution, ten miles of water distribution and waste/storm water systems, 600 acres of land that is landscaped, farmed or open space, regional campuses, 5,000 employees and a student population of 20,000 when classes are in session. It is essential that these services, upon which the population and mission of the University depend, are approached with a comprehensive and integrated methodology that is formed by its daily operations and future needs.

CHARACTERISTIC JOB DUTIES AND RESPONSIBILITIES:

Facilities Management:

  1. Establishes and documents building HVACR, plumbing and EMS needs through a defined inspection program and implements programs to meet those needs. Establishes benchmarks and tracks key performance indicators.
  2. Establishes HVACR, Plumbing and EMS Maintenance Programs utilizing key performance indicators, failure mode analysis and predictive techniques.
  3. Utilizing a CMMS (Computerized Maintenance Management System, e.g. FAMIS Facilities Asset Management Information System, AssetWorks), supervises the development of a standard procedure that prioritizes and directs work to appropriately skilled technicians fortimely repairs and a reductionin call backs. Ensuresthe need of supplemental services and that overtime is managed appropriately.
  4. Manages the productivity and quality of work activities of staff andmaintenance personnel engaged in HAVCR, Plumbing, EMS and other facility activities.

Planning:

  1. Develops a preventative maintenance program for HVACR, Plumbing and EMS equipment using in-house workforce, outside contractors and building occupancy criteria.
  2. Maintains and updates the Five Year Deferred Maintenance Plan for the HVAC, Plumbing, and EMS Shops.
  3. Assists in the development and implementation of the University’s energy conservation program.
  4. Participates in the review of all University capital project plans and specifications for impact on operations and maintenance.

Renovations and Project Management:

  1. Reviews and/or develops renovation/repair/replacement projects that reduce repeated work order calls and equipment failures.
  2. For renovations and maintenance projects, reviews and/or develops scopes of work, cost estimates, schedules, contingencies and project risks.
  3. Monitors all associated costs. Ensuresall shop resources are coordinated with Work Order Planning, andall scope changes are documented. Managesand tracks key indicators such as remaining time to completework order and estimated cost at completion.

Safety and Code Compliance:

  1. Assures compliance with Federal, State, Local and University safety policies, building codes, fire codes and environmental regulations. Supports trade shop employee training. Continues the Refrigerant Management Program.

Contract Administration:

  1. Establishes a procurement program to support staff operations with required contract services and materials. Determines the optimum level of parts and supply inventory. Develops Requests for Proposals and works with Procurement Servicesand Capital Projects and Contract Administration to establish contracts.

Financial Management:

  1. In addition to project budgeting, develops and controls the operating and overtime budgets for the trade shops. Periodically audits work orders to ensure that labor and materials are charged properly.

Human Resource Management:

  1. Manages human resources for trade shops. Ensures that staff is organized effectively and each member is knowledgeable of his or her responsibilities. Maintains a supporting and collaborative environment.
  2. Identifies training needs andconsultswith shop supervisors and other University departments as necessary such as EH&S, to plan and implement training programs designed for immediate and long-term priorities for staff and the department.
  3. Assesses needs and strategically staffs the shops; evaluates which needs are more effectively met by contracting services.
  4. Participates in the hiring activities, supervises and evaluates assigned staff and technical-service employees. Completes annual evaluations. When necessary, follows progressive disciplinary procedures in conjunction with management. Participates in fact-finding activities and grievances ensuring follow through on all required procedures.

Customer Relations Management:

  1. Regularly communicates and interacts with key stakeholders to build rapport and maintain cooperative working relationships. Monitors and tracks customer satisfaction.
  2. Interacts with Facilities Operations directors, tradespersons, University Planning Design & Construction(UPDC) staff and the campus community in a friendly, professional and cooperative manner.
  3. Develops positive relationships with customers, local management and service providers. Is proactive in client management and promptly responds to maintenance concerns ofa reoccurring or sensitive nature.

Continuous Improvement:

  1. Provides support to the department’s continuous improvement program through participation in team meetings and events. Continues to improve department work methods, procedures and systems in order to improve the level of services that are provided to the campus.
  2. Performs other duties as required.

Minimum Acceptable Qualifications:

  1. Bachelor’s degree in Engineering or related field, or an equivalent combination of experience and education needed to meet the requirements of the position.
  2. Must have at least ten years of progressive responsibility managing multiple crews in related trades that demonstrates the ability to work in the UConn environment described in the background information.
  3. Leadership skills and experience that shows significant accomplishments in improving the operational efficiency of a large crew.
  1. An exhibited ability to plan and respond to emergency failures in buildings with technically sophisticated systems and infrastructure.
  1. Experience executing a planned maintenance program.
  1. Must have thorough understanding of failure modes of HVACR and Plumbing components and the consequences of the failures, and a thorough understanding of Planning, Procurement, Scheduling and Field Execution processes.
  2. Must be able to create a scope of work, and be able to read and interpret complex engineering/architectural drawings and contract documents.
  3. Extensive working knowledge of HVACR, Plumbing, and EMS equipment and computerized systems .
  4. Ability to troubleshoot building and mechanical systems problems and the ability to make recommendations to mitigate systemic issues.
  5. Demonstrated ability to work without supervision to resolve problems of both a technical and administrative nature.
  6. Must be proficient in the use of computers and have skills in MS Office applications such as word processing, spreadsheets, databases, electronic mail, internet applications and computerized maintenance management software programs.
  7. Must have the ability to positively interact with a variety of individuals through direct and non-direct interactions and communications in order to build relationships with a broad spectrum of customers. Must be able to think and work independently, as well as be a team player, and have sound judgment to delegate effectively. Must be capable of working efficiently under critical deadlines while handling tasks simultaneously in a busy environment.
  8. Must have the ability to communicate effectively in both oral and written communication with a diverse audience both internal and external to the University. Must be able to produce effective maintenance procedures. Must be self-motivated and enthusiastic, have flexibility in thought and style and possess a high tolerance for change, ambiguity and differences of opinion.
  9. Must have the ability to prioritize the importance of assets and maintenance tasks and link the importance of assets to strategic goals.
  10. Must have reliable transportation. Must be willing and able to be on-call to report to work during emergency closures, inclement weather or significant events that effect campus operations.

Preferred Qualifications:

  1. Experience working in a unionized environment.
  2. Knowledge and the ability to apply the Project Management Institute’s project standards.
  3. A current Professional Engineer (PE) License.
  4. Experience at a large college or university or otherorganization of similar size and complexity.
  5. Familiarity with quality assurance methods.
  6. Working knowledge of Key Performance Indicators for maintenance management and productivity.
  7. Working knowledge of the management and removal of regulated materials including asbestos, mold, lead and PCBs. Knowledge of applicable laws, regulations, nationally recognized standards and guidelines such as OSHA, NFPA, EPA etc.
  8. Familiarity with the International Building Code’s mechanical provisions.
  9. Working knowledge of AutoCad and the capability to use for take-offs.
  1. Demonstrated skill set for estimating resource hours, material and sequencing for maintenance tasks.
  2. Line management experience directly supervising trade crews in a 24/7/365 day operation.

Physical Requirements:

Incumbent must be able to frequently walk up and down stairs, climb ladders, etc. in a mechanical room and/or construction site setting. Must be able to utilize ladders, scaffolding, high-lifts and enter confined spaces. May be required to wear personal protective equipment (PPE) when necessary. Must be able to inspect and review facilities issues near electrical equipment, rotating machinery and other mechanical systems.

Appointment Terms:

This is a full-time, permanent position. Work schedule is Monday through Friday and occasionally requires a 7:00 a.m. start time as well as evening and weekendhours. This position is categorized as Emergency Support Services/Essential Staff. Must be willing and able to work during emergency closures/delayed openings due to inclement weather or for significant events that effect campus operations. Salary will be commensurate with background and experience.

To Apply:

Qualified applicants must submit a cover letter, resume, qualifications statement, and contact information for three (3) professional references at . Please identify in your cover letter Search #2018068 and ensure that your qualifications statement demonstrates, point by point, how you meet the stated (15) minimum qualifications and any of the preferred qualifications you may have. Screening will begin immediately.

Employment of the successful candidate will be contingent upon the successful completion of a pre-employment physical and criminal background check. (Search # 2018068)

This job posting is scheduled to be removed at 11:59 p.m. Eastern time on September 17, 2017.

All employees are subject to adherence to the State Code of Ethics which may be found at

The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honor students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and instates serve the University’s teaching, research, diversity, and outreach missions, leading to UConn’s ranking as one of the nation’s top research universities. UConn’s faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.

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