Md. Rezaul Islam Shohel
153/A, Modhu Bazar (Apt# 2B), West Dhanmondi, Dhaka-1209.
Ph:8127001, 01615160000, 01199-073753, Email:
Objective: To work in such an environment where hard work and sincerity are appreciated and scope to meet new challenges.
Professional Experience
Manager, ATM & Card Operation May 16, 2012 – Till to date
First Security Islami Bank Ltd.
ICT Division
House# 12, Block# A, Main Road
Bashundhara R/A, Dhaka 1229
www.fsiblbd.com
Duties & Responsibilities:
· In-Charge of ATM & Card operation Department
Supervise the following jobs for team members,
· Maintaining ATM Delivery Channel 24x7
· Roll-out ATMs as per management decision
· Manage ATM helpdesk
· Ensure ATM hardware support 24x7
· Ensure ATM switching and Host support 24x7
· Ensure all hardware and software maintenance for 24x7
· Vendor Relationship Maintenance
· Ensure UAT before any option/product live
· Ensure relevant Hardware and Software Security
§ System Administration of ATM Gateway, Card Management System
§ Application Administration of ATM Gateway, Card Management System
§ Monitoring & troubleshooting of different services of ATM CMS, ATM Gateway.
§ Monitoring & Troubleshooting of ATM Links
§ Coordinate with network team & vendors for network links related issues
§ Troubleshooting and maintenance of ATM Booth Hardware (ATM, CCTV, UPS)
§ Provide effective and timely resolution of range of customer enquiries
§ Debit Card Dispute resolution
§ ATM/POS transactions monitoring for On-Us, Off-us & Remote-On-Us Network
§ ATM Debit Card PIN distribution
§ Coordinate with branch for ATM data upload & download
§ Arrange training for Branch People on Debit Card Mgmt System
§ Arrange training for Branch People on ATM Replenishment
§ Corresponding with different banks regarding Dispute resolution and Card Capture issue
§ Monitor system logs and activity on all servers and devices
§ Ensuring 100% uptime of all the servers
§ Guide the work of other staff engaged in similar functions
§ Serve as a Help Desk consultant
§ Handling different types of problems which are related to Debit card PIN dispatch and PIN production
§ Upload Bulk file to CMS (excel format related to card issuing information) from different branches & prepare them for production.
§ Maintain proper storage & archiving of Debit Card Application form to future reference
Senior Executive Officer & Switch Administrator January 01, 2012 – May 15, 2012
United Commercial Bank Ltd.
IT Division
Corporate Head Office
House# CWS(A)1, Road#1
Gulshan Avenue, Dhaka 1212
www.ucbl.com
Duties & Responsibilities:
· Coordinator of MasterCard issuing & acquiring project.
· Coordinator of VISA card acquiring project
· Coordinator of POS System Setup
· Supervise the Debit card monitoring system
· Supervise ATM installation, maintenance, monitoring system
· Supervise the Card Management System (CMS) & Switching Software
Professional Experience
Executive Officer & Switch Administrator January 01, 2009 – December 31, 2011
United Commercial Bank Ltd.
IT Division
Corporate Head Office
House# CWS(A)1, Road#1
Gulshan Avenue, Dhaka 1212
www.ucbl.com
Duties & Responsibilities:
Supervise the following jobs,
§ System Administration of ATM switching system, ATM Gateway, Card Management System
§ Application Administration of ATM switching system, ATM Gateway, Card Management System
§ Monitoring & troubleshooting of different services of ATM Switching System, ATM Gateway.
§ Monitoring & Troubleshooting of ATM Links
§ Coordinate with network team & vendors for network links related issues
§ Troubleshooting and maintenance of ATM Booth Hardware (ATM, CCTV, UPS)
§ Provide effective and timely resolution of range of customer enquiries
§ Debit Card Dispute resolution
§ ATM/POS transactions monitoring for On-Us and Not-On-Us Network
§ ATM Debit Card PIN production
§ Coordinate with branch for ATM data upload & download
§ Arrange training for Branch People on Debit Card Mgmt System
§ Arrange training for Branch People on ATM Replenishment
§ Corresponding with different banks regarding Dispute resolution and Card Capture issue
§ Monitor system logs and activity on all servers and devices
§ Ensuring 100% uptime of all the servers
§ Guide the work of other staff engaged in similar functions
§ Serve as a Help Desk consultant
§ Perform daily backup of Switch/CMS and ATM Gateway
§ Handling different types of problems which are related to Debit card PIN dispatch and PIN production
§ Upload Bulk file to CMS (excel format related to card issuing information) from different branches & prepare them for production.
§ Maintain proper storage & archiving of Debit Card Application form to future reference
Senior Officer November 30, 2005 – December 31, 2008
United Commercial Bank Ltd.
IT Division
SARA Tower (16th fl.)
11/A, Toyenbee Circular Road
Motijheel C/A, Dhaka 1000
www.ucbl.com
Duties & Responsibilities:
· Look after Hardware of 84 Branches & 17 Head Office Divisions.
· Look after Western Union Systems
· Look after SMS Service.
· Provide SBS23 support for Head Office & different Branches.
· Member of UCBL any branch banking project.
· Member of IT Procurement Team
· Member of IT Audit Team
· Member of IT Support team.
· Provide all kinds of IT support (both phone & physical) to all the
branches (total 110 Branches) countrywide & 24 Head office Divisions.
· Keep liaison with the vendors of different types of computer hardware items and networking products.
Manager Technical August 1, 2003- November 29,2005
ENES Corporation
House: 38, Road: 18 (Old), Dhanmondi R/A
Dhaka
Duties & Responsibilities:
· Consultant of ISP Set up and maintenance.
· Configure & maintain system for providing Internet Broadband Service.
· Configure & provide total solution for VOIP business including Gateway configures, fine tuning, voice carrier service, online billing etc.
· Provide tailor made Network solution as per the requirements of the client.
Manager (Sales & Support) January 09, 2003- July 30, 2003
Daffodil Online Limited (Member of Daffodil Group)
102, Shukrabad, Dhanmondi, Dhaka-1207.
Ph: 9143258-60
Duties & Responsibilities:
· Head of Sales & Support Department.
· Supervise the sales and after sales support for the clients.
· Have additional responsibilities of billing department.
· Market research and provide information to the management for new product.
· Responsible in finding out the easy solution for clients in cheaper way.
· Find the feasibility and opportunity of new products and services.
· Directly deal with prospective client and get their feedback and opinion.
· Implement new and modern technical innovations.
Branch Manager, Gulshan Branch January 1, 2001- January 8th, 2003
Bangladesh Online Ltd (A Beximco Company), Dhaka
(Largest & Fastest Internet Service Provider in Bangladesh)
House# NWF 12B, Road# 55, Gulshan 2, Dhaka 1212
Duties & Responsibilities
· In-charge of the Branch.
· Network Based Internet Service Provide.
· Install Configure & Maintenance of Windows NT, Windows 2000 server,
Mail server (Like MS Exchange, I-mail etc), Proxy Server, Wingate server, Win proxy etc), IIS, Analogue router, Internet sharer, firewall etc.
· Total Network Solution from Internet to Internet. Complete broadband network and Internet service provide (Configure, Install & troubleshoot) through IDSL, ADSL, SDSL Modems and other ways.
· Have sufficient knowledge of Lan, Wan, Radio Link with Vine technology.
· Marketing our different types of services.
· Different types of administrative decision taking as Department Head.
· Make weekly technical status report for our corporate customers.
· BOL office and Beximco Group’s (Party) LAN Maintenances.
· Visit customer’s premises for the solution of any unsolved issue regarding.
Supervisor, Corporate Department
Bangladesh Online Limited (A Beximco Company). June 1, 2000- December 31, 2000
21, Dhanmondi R/A, Road # 3, Dhaka-1203
Duties & Responsibilities
· Networking Based Internet Service Provide.
· Install Configure & Maintenance of mail servers (Like MS Exchange, I-Mail etc), Proxy Servers (Like MS proxy Server, Wingate server, Win proxy etc), IIS, Analog router, Internet sharer, firewall etc.
· Total Network Solution from Internet to Internet. Complete Broadband network and Internet service provide (Configure, Install & troubleshoot) through IDSL, ADSL, SDSL Modems and other ways.
· NT and 2000 server Based LAN Maintenance.
· Visit customer’s premises for the solution of Network based Internet service.
Senior Support Officer, Corporate Department
Bangladesh Online Limited (A Beximco Company). June 1, 1999- May 30, 2000
21, Dhanmondi R/A, Road # 3, Dhaka-1203.
Duties & Responsibilities
· Install, Configure & Maintenance of mail servers (Like MS Exchange, I-Mail etc), Proxy Servers (Like MS proxy Server, Wingate server, Win proxy etc), IIS, Analog router, Internet sharer, firewall etc.
· Total Network Solution from Internet to Internet. Complete Broadband network and Internet service provide (Configure, Install & troubleshoot) through IDSL, ADSL, SDSL Modems and other ways.
· NT and 2000 server Based LAN Maintenance.
· Visit customer’s premises for the solution of Network based Internet service.
· All kinds of System Maintenance and assembling (Including All Short of Hardware and Software Troubleshoot Among Every Brand and Colne PC).
· Local Area Networking and Maintenance.
Customer Support Officer, Customer Care
Bangladesh Online Limited June 1, 1998- May 30, 1999
21, Dhanmondi, R/A, Road # 3, Dhaka-1209.
Duties & Responsibilities
· Provide technical support to the dial up customers.
· Install, Configure & Maintenance of all sports of software’s including OS and Internet related software.
· Market promotion of our Internet services……
· Visit customer’s premises for the solution of Network based Internet service
· All kind of System Maintenance and assembling (Including All Shorts of Hardware and Software Troubleshoot Among Every Brand and Clone PC).
Management Trainee
Business Interlinks Ltd. (A automatic washing plant) February 15, 1998 - May 30, 1998
244-248, Tejgoan Industrial Area, Dhaka-1206.
Duties & Responsibilities
· Look after the LAN and PCs
· Keep communication with the foreign buyers and Parties through E-mail, Fax etc.
· Keep account of space parts
· Prepare weekly report.
TRAINING
· Completed 6 months Diploma course on “Networking with Windows 2000 and Linux” from DOTCOM systems Ltd.
· Short course completed on “Internet Assistance Training” from Genetic Computer School, local branch of Genetic Computer School of Singapore.
· Training course of “LAN Configure, maintenance and troubleshoot” from Hybrid Computer.
· Three months training on “Cisco Certified Network Associate” from Cisco Valley, Dhanmondi.
· Short course on “Basic Management for Executives and Managers” from BIM (Bangladesh Institution of Management)
· Completed 5 months course on “Oracle Certified Database Administration” OCP-DBA at IPCS-PRIMAX Software at Dhanmondi.
· Short course on “Internetworking in Electronic Banking” conducted by BIBM.
· Completed the course on “Certified Information System Auditor-CISA” conducted by IBCS-Primax Software Bangladesh Ltd.
EDUCATION
· M.Sc in Computer Science & Engineering from Stamford University.
· M.Sc in Physics from Dhaka College under Dhaka University (Held in 1998)
· B.Sc (Hons) in Physics from Dhaka College under Dhaka University (Held in 1995)
PERSONAL DETAIL
Father’s Name : Md. Amirul Islam
Date of Birth : 1st January, 1973
Sex : Male
Marital Status : Married
Nationality : Bangladeshi by birth
Religion : Islam
Current & Mailing Address : 153/A, Modhu Bazar, West Dhanmondi, Dhaka-1209
Contact Phone No. : 8127001 (Res), 01199073753, 01615160000.
Permanent Address : As above.
E-Mail: :,
REFERENCE:
1. Mr.Nawed Iqbal
CEO
BRAC IT Ltd.
Gulshan, Dhaka 1212
Ph: 01713010200
2. Mr. Abul Kalam Azad
Vice President, IT Division
Bangladesh Commerce Bank
Ph: 01552348930