Contract No. GS00T99NRD2001
Modification Number: PS35
Effective Date: 04/12/02
17.0 Collocation
17.1 Introduction
If the Government already has a Web hosting environment, but is in need of high speed Internet and secure hardware facilities, they may choose Sprint’s Collocation offering. With Collocation, the Government is provided a secured space in a Sprint Internet Center, with UPS backup, and direct high speed Internet connectivity. All equipment is Government Furnished Equipment (GFE), and managed by the Government. The GFE is installed in either Sprint or Government-provided cabinets. Collocation is well suited for Agencies with a large Web presence that have made significant investments in equipment and desire full control over their applications.
17.2 Basic Service Description
Sprint’s Internet Centers strategically located throughout the CONUS and are attached directly to Sprint’s IP Backbone. They contain highly secured intrusion and access control devices such as surveillance, Closed Circuit Television (CCTV) cameras, card readers, motion detectors, raised floors, customer areas for on-site customer personnel, and staging/receiving/storage areas for easy installation and maintenance. There are also electrical/mechanical monitoring configurations for all critical components (HVAC, PDU, Generators, UPS, Electrical Supply, Fiber Access), redundant systems to monitor and manage power and environmental settings, FM-200 fire suppression system and Very Early Smoke Detection Apparatus (VESDA) detection systems, and separate cooling zones.
Power: Collocation customers are provided with a dual 110-volt AC feed of 20-amps for each cabinet. The available power from the feed is 1760 usable-watts, which equates to an estimated power density of 80 watts/square foot (Sprint assumes a 22 ft2/cabinet footprint to calculate power density).
17.2.1 Internet Center Space
Collocation customers have the option to collocate their equipment in shared or private cages. The cages are positioned on raised floors, which allow for greater security of connections and proper cooling of space. Space within a cage is provided on a square foot basis. Each cabinet area requires twenty-two square feet of space. The cabinet area calculation is based on at least three feet of empty space in front and behind each cabinet. For larger configurations, the three feet of empty space may be shared between rows of cabinets but must remain at least three feet.
Sprint Provided Cabinets: Sprint can provide cabinets as part of the Collocation solution. Sprint cabinets have locking front and rear doors, and standard dimensions of 28x36x84 inches. The cabinets can be assembled for inter-cabinet connections or traditionally arranged with space between each cabinet.
Shared Cage: A shared cage is a secure enclosed space where multiple customers can collect their equipment in separate locking cabinets. Cabinets used in a shared cage must be Sprint provided.
Private Cage: A private cage is a secure and enclosed space within a Sprint Internet Center allowing the Government to house their GFE in their own designated locked space. Agencies in private cages may utilize their own cabinets or Sprint-provided cabinets. The minimum size for a private cage is three cabinets (66 ft2) and the associated bandwidth requirements.
17.2.2 Internet Center Services
Sprint’s Internet Centers are staffed with 24x7 operations personnel who are capable of performing a variety of basic services. There are three levels of service offerings available.
Table 1.B.17-1 Internet Center Services Offerings
Level of services offering / Total hours per monthBronze* / 2
Silver / 5
Gold / 10
* This service offering is included with the basic Collocation services.
The Internet Center service hours can be used for any of the services described in sections 17.2.2.2, and 17.2.2.3. These services are designed to minimize Government travel to the Internet Centers. Customers must adhere to Sprint Internet Center access procedures per the Sprint Internet Center Collocation Customer Guide.
17.2.2.1 Secure Receiving of Government Equipment
Sprint’s Internet Center staff is responsible for receiving customer shipments and ensuring that they are secured in the designated storage area of the Internet Center. The Government is responsible for informing Sprint of pending shipments and supplying Sprint with detailed information about the delivery. Once shipments arrive, the Internet Center staff escorts the Government to retrieve and install the equipment. The Government will engineer, furnish, install and test, at its sole expense, all GFE in the equipment space. The Government will be responsible for all liability for GFE from the point of shipment until received by the Internet Center staff. For security reasons, shipments from unverified sources will not be received or stored in the Internet Center. The Internet Center will receive shipments of Customer Equipment and secure the equipment in a designated storage area.
17.2.2.2 Tape Changes
Collocation customers can have the Sprint Internet Center staff change designated tapes in the Government’s tape drive or tape stacker on an agreed upon schedule, not to exceed once per day.
The Government is responsible for providing and labeling tapes, providing racks or other appropriate storage for tapes within the contracted space, verifying proper backup execution, and describing tape rotation procedures and schedules. The Government must also create and monitor backup cron/batch jobs. The Government is responsible for testing, cleaning, and maintaining tapes.
Sprint does not provide for off-site storage of the tapes. Sprint is not responsible for service unavailability due to failure of backup jobs or tapes and does not assume liability for failure of equipment. In addition, Sprint is not responsible for lost data or damage to a program as a result of the failure of a backup, storage medium, or other device.
17.2.2.3 Host Administration Tasks
Sprint Internet Center Staff will intervene on the Government’s behalf to perform minor unscheduled tasks. Below are the tasks Sprint Internet Center Staff will perform upon Government request:
· Reboot of Government computer/equipment (limited to power cycling)
· Manual typing of commands to servers from a keyboard
· Upgrade/installation assistance (Government must be present)
· Inspection/readout of indicators, displays, etc.
Sprint is not responsible for:
· Service unavailability due to delay or problems arising from the configuration or installation of GFE.
· Failure of GFE to boot, even if the GFE is not found defective.
· Loss of warranty due to installation of GFE, except in the case of gross negligence or willful misconduct by Sprint.
· Installing software or configuring equipment.
17.2.2.4Government Responsibilities
· Provide a detailed diagram/picture of where each piece of GFE to be installed is located within the cabinet. The Government must also include a detailed description of how each item is to be connected and written instructions regarding how to power up/boot the equipment.
· Provide technical and operational manuals for all GFE to be installed.
· Configure the hardware and install all software.
· Arrange for shipping of hardware, cabling, cabling ties, and all other material needed to install the GFE. GFE must be correctly addressed and/or labeled.
· All GFE installed must fit within the cabinet and/or cage elected by Government, including the communications patch panel.
· All information provided by the Government to Sprint must be provided at the time the Pre-Installation Questionnaire is completed. This information will be added to Sprint’s EDD for that customer, which will facilitate service delivery.
· The Government will be responsible for any permits or fees, as required, to implement or maintain Collocation service.
17.2.3 Internet Connectivity
Sprint Internet Centers are configured directly on the Sprint Internet Backbone allowing rapid scalability and bandwidth allocation. With this configuration, Sprint is able to offer a variety of Internet connectivity options. Table 1.B.17-2 lists the Internet connectivity methods the Government will choose from for their Web servers:
Table 1.B.17-2 Internet IP Connectivity Methods and Bandwidth ValuesService / Available Bandwidth / Dedicated Bandwidth / Minimum Bandwidth Value (Mbps)
Switched Dedicated Ethernet / 10 Mb/s / 10 Mb/s / 10
Switched Shared Ethernet / 10 Mb/s / 0 Mb/s / 3
Switched Shared Fast Ethernet / 100 Mb/s / 0 Mb/s / 33
Dedicated Fast Ethernet / 100 Mb/s / 100 Mb/s / 100
Dedicated Gigabit Ethernet* / 1000 Mb/s / 1000 Mb/s / 1000
Dedicated OC-3* / 155 Mb/s / 155 Mb/s / 155
Dedicated OC-12* / 622 Mb/s / 622 Mb/s / 622
Dedicated OC-48* / 2.4 Gb/s / 2.4 Gb/s / 2488
*may not be available in all Internet Centers
Switched Ethernet Ports: The Government may choose a connection on a LAN switch in the Internet Center. These connections, provisioned from the Internet Center's infrastructure, consist of high-speed connectivity to the Sprint IP backbone and a fully redundant routing and switching architecture.
Dedicated IP Ports: The Government may choose a high speed Ethernet or dedicated Sprint IP port at OC-3, OC-12, and OC-48 speeds provisioned directly from the Sprint IP backbone to the Government’s equipment racks.
17.2.3.1 Minimum Bandwidth Order Requirement
The Government is required to order a minimum of 3Mb/s of bandwidth value per cabinet space.
Example 1 – The Government requires three cabinets in a private cage (66 ft2), a minimum of nine Mb/s must be ordered (3 cabinets x 3 Mb/s per cabinet = 9 Mb/s).
If the Government chooses to order a caged space larger than necessary based on the number of cabinets they require, Sprint will maintain a per-space-cabinet-equivalent. This per-space-cabinet-equivalent affects the minimum bandwidth that the customer is required to order. See example 2 below.
Example 2 – The Government requires three cabinets in a private cage (66 ft2), but actually desires a 100 ft2 private cage. The Government can order a 100 ft2 private cage, but they are responsible for ordering the minimum bandwidth associated with 100 ft2. The Government would order a minimum of 12 Mb/s.
100 ft2 / 22 ft2 = 4 cabinets = 4 cabinets x 3 Mb/s per cabinet = 12 Mb/s
Example 3 – The minimum bandwidth for a customer with six cabinets is 18 Mb/s of transport (6 cabinets x 3 Mb/s per cabinet = 18 Mb/s). The Government can order any type of IP connectivity, provided the total is equal to or greater than 18 Mb/s. The Government could order a Switched Shared Fast Ethernet port (33 Mb/s value) or two Switched Dedicated Ethernet ports (2 x 10 Mb/s = 20 Mb/s value).
Table 1.B.17-2 defines the minimum bandwidths to which the IP connectivity speeds equate. The values shown in the table are based on estimated use of bandwidth. They are not an indicator of throughput, and may not reflect actual customer usage.
17.3 Optional Features
17.3.1 Sprint GFE Installations
The Government may elect to have Sprint install the GFE. In addition to receiving, Sprint will unpack, rack and stack GFE. Sprint will attach a “Sprint install service description” to the Engineering Design Document (EDD) clearly defining Sprint and Government responsibilities. The installation period will vary from Agency to Agency depending on Government requirements, equipment, and number of cabinets. Sprint GFE installations are performed on a per cabinet basis.
Available Sprint Installation Services:
· Secure receiving of GFE into the Internet Center receiving area.
· Provide notification that GFE has arrived at the Internet Center.
· Unloading/unpacking of GFE into secure storage room and raised floor area.
· Conducting inventory of GFE.
· Cage and cabinet set up.
· Seismic bracing (if required).
· Assembling GFE according to the detailed information and instructions provided by the Government.
· Labeling cables and hardware per information provided by Government.
· Connecting GFE to the Sprint data network and testing that network connection.
· Providing power to GFE.
· Facilitating floor cuts as needed.
· Notifying customer that GFE installation services are complete.
· Returning excess GFE and/or notifying Government of shortage of equipment, as compared to what was expected.
17.3.2 Additional Power
There are two extra options for Collocation power requirements in addition to the included 1760 usable-watts at 110v AC per cabinet.
· For Agencies that do not desire the 110v in the base offering, 220v circuits are available as an option. The 220v option will include 3520 usable-watts AC on a per cabinet basis.
· Additional AC power is available on a per cabinet basis in 1760 usable-watt increments for both 110v and 220v AC.
17.3.3 Analog Line
Sprint can install and maintain analog lines to customer cabinets and/or cages for dial-up access. Agencies are able to use analog lines for managed router services, firewall and security services, out-of-band management or remote configuration capabilities.
17.4 Relocation of GFE
Sprint reserves the right to relocate GFE within the Internet Center or, to move GFE to another facility with at least 60 days written notice. GFE moved or relocated at Sprint’s initiative will be at Sprint’s expense. Every reasonable effort will be made to minimize downtime and service interruption if GFE is moved or relocated. If the customer objects to the location of the new Internet Center, Customer may terminate their service upon receiving notice of the new Internet Center location. Normal FTS2001 disconnect intervals apply.
17.5 Performance
17.5.1 Network
Standard FTS2001 network performance parameters are in effect for Collocation service based on access service type.
17.5.2 Power
Sprint defines Data Center power provided in three levels:
· Site Power – AC power to the entire Data Center via UPS.
· Cabinet Power – Dual AC power feeds are provided to every cabinet, which enable configuring dual Power Distribution Units (PDUs) at the cabinet level.
· Server Power – AC power cables running from the PDUs to the GFE. The Government can further enhance Server Power availability thorough dual corded GFE.
Sprint will maintain 100% availability of the Site Power. Due to Sprint’s facility design, Sprint’s sites will maintain 100% Site Power availability even during periods of planned maintenance.
17.5.2.1 Power Availability Statistics
For Site Power outages, Sprint will monitor the number of minutes that the Government’s collocated cabinet is totally without AC power from all available power feeds. For Cabinet Power outages involving only individual AC power feeds to GFE, Sprint will begin counting these minutes as an outage only after the Government reports the problem to the SMC. The SMC will then open a trouble ticket. The Government must report instances of Cabinet Power outages to Sprint to receive Service Credits. An outage condition exists when Sprint verifies that a customer’s cabinet is totally without power, subject to the exclusions in section 17.5.2.2.