12.A GSA Roles and Responsibilities

12. Roles & Responsibilities for the Requesting Agency and Servicing Agency (attachment for section 12 of page 2 of 4 from 7600 Part A)

12.A GSA Roles and Responsibilities

12.A.1 Roles and Responsibilities for Full Service

Ordering

·  Provide telecommunications products and services within scope of this IAA. Solutions will be provided based on internal GSA contracts in place.

·  Order services for the requesting agency as required. Provide solutions that meet the bona-fide needs of the requesting agency as identified on each requirement order and at the best cost available to GSA.

·  The GSA will treat all requesting agency information as "Sensitive But Unclassified Information" (SBU) to ensure proper handling and marking of data.

Invoicing

·  Bill the requesting agency in arrears on a monthly basis. Provide sufficient detailed data to the requesting agency to support the summary level billing of the monthly vouchers.

Trouble

·  As a single point-of-contact GSA will coordinate, assist and provide status information to the Requesting Agency when service interruptions have been identified. (This service is not applicable to the National Capital Region-WITS 3 Contract).

12.A.2. GSA Roles and Responsibilities for Transition to EIS

·  GSA receives IAA Part A from requesting agency, which commits GSA and requesting agency to an agreement that GSA will provide full service transition of functionally equivalent services for current TOPS services.

·  GSA competes fair opportunity on behalf of full service customers covered for transition according to acquisition construct to be in the best interest of the government. GSA awards task orders.

·  GSA receives from the requesting agency funding documentation/IAA Part B prior to the placement of agency customer orders.

·  Order services for the agency customer as required

·  Agency service order is placed against a task order.

·  GSA invoices requesting agency based upon inventory of services.

·  GSA IPACs requesting agency.

12.B Requesting Agency Roles and Responsibilities

12.B.1 Roles and Responsibilities for Full Service

·  Orders are to be submitted to and shall have the appropriate delegation of authority to obtain telecommunications services on behalf of the Requesting Agency.

·  Ensure budget and funding for telecommunications services by obligating funds in their respective financial systems for reimbursement to GSA. No requirement will be submitted to the GSA based on "subject to availability of funds."

·  Coordinate with GSA to establish and maintain records that associate funding with services as well as ensuring GSA services are fully funded.

·  Identify Agency personnel authorized to submit, modify, or cancel service orders. Provide all technical specifications, equipment and all sufficient information required by the GSA/vendor to provide the telecommunications services.

Payment

·  Reimburse GSA for all telecommunication services acquired and utilized through GSA.

Funding

·  Please be advised that GSA/FAS does not track funding levels on behalf of ordering agencies. GSA/FAS acknowledges that agencies may require signed documents for internal procedures in order to post obligations against their respective telecommunications appropriations; however, any tracking of funds against (or amendments to) this Interagency Agreement is/are the sole responsibility of the ordering agency. GSA/FAS assumes no responsibility for tracking the actual billings against the obligation.

·  It is the sole responsibility of the client to track their respective obligations and expenses and adjust funding obligations as required, providing an adjusted funding document (ex:7600B, MIPR, amendments, etc. ) to GSA as appropriate.

·  Should the client expend all funds committed to the IAA and the client does not apply additional funds that allow for the current billings to be paid promptly to GSA/FAS may terminate services.

Disputes/Chargebacks

·  Local service customers with disputes identified by the agency must notify GSA via Email: (provide statement number, dispute specifics, and contact name and number who can work with GSA to resolve the dispute). GSA has 3 business days to acknowledge dispute receipt and 60 days to respond/resolve the disputes. Chargebacks will only be permitted with concurrence of both parties.

·  Networx customers with vendor disputes must work with their vendors to address and resolve disputes. For non-vendor billing issues please contact GSA via Email: (provide statement number, dispute specifics, and contact name and number who can work with GSA to resolve the dispute). GSA has 3 business days to acknowledge dispute receipt and 60 days to respond/resolve the disputes. Chargebacks will only be permitted with concurrence of both parties.

·  WITS 3 vendor disputes must work with their vendors to address and resolve disputes. For non-vendor billing issues please contact GSA via Email:(provide statement number, dispute specifics, and contact name and number who can work with GSA to resolve the dispute). GSA has 3 business days to acknowledge dispute receipt and 60 days to respond/resolve the disputes. Chargebacks will only be permitted with concurrence of both parties.

·  If the above account chargeback procedures are not followed or chargebacks cannot be resolved in a timely manner GSA will place the Agency account “on hold” (moves, adds and changes will not be allowed or processed) and result in termination of services by GSA.

·  The Requesting Agency may dispute the contents of a billing invoice. Any dispute must be submitted within 90 days upon receipt of the billing invoice.

·  Any request to adjust previously paid billing invoices must be submitted within 6 months of payment.

Trouble

·  To report service interruptions/outages please email or call 866-504-6353.

Termination

·  The Requesting Agency must submit orders to disconnect all services at least 30 days prior to the termination of the IAA.

12.B.2. Requesting Agency Roles and Responsibilities for Transition to EIS

·  Requesting Agency must validate current full service inventory and supply GSA with corrections if needed prior to transition.

·  IAA Part A must be provided to GSA, which commits GSA and customer agency to an agreement that GSA will provide full service transition for functionally equivalent services of the validated inventory.

·  Requesting Agency provides agency requirements to GSA in support of the transition.

·  Requesting Agency must provide coordination of facility/building access; approving schedules for service installation; programming or configuring any agency-managed CPE; and, issue final acceptance after service commissioning

·  The requesting agency must submit a funding documentation/IAA Part B to GSA prior to service order placement by GSA.

·  Pay IPAC to GSA in support of services rendered.

Signatures

BY SIGNING BELOW, YOU CERTIFY THAT YOU HAVE READ THIS AGREEMENT, THAT YOU KNOW AND UNDERSTAND THE MEANING AND INTENT OF THIS AGREEMENT AND THAT YOU ARE ENTERING THIS AGREEMENT KNOWINGLY AND VOLUNTARILY.

Authorizations

Federal Acquisition Services Requesting Agency

US General Services Administration Requesting Department

By:______By:______

Title:______Title:______

Date:______Date:______