Position Description
Position: / Library AssistantGrade: / 6
Section: / Community Services
Date Created: / November 2003
Date Revised: / September 2011
1.Position Objectives
1.1To assist in the provision of an efficient and effective Library Service to the community.
2.Key Responsibilities/Duties
2.1Ensure that Wollondilly Library and Information Service circulation activities are performed efficiently, effectively and with a focus on quality customer service.
2.2Perform library activities in a professional manner that includes, but is not restricted to, processing, assisting with storytime and children’s programs, library events, home library service, inter library loans, word processing, displays, shelving and weeding.
2.3Explain/exchange information and provide/obtain information from all levels in the organisation and the public in all matters relating to the Library and Information Services on offer.
2.4Assist with maintenance of the library website.
2.5Participate in the customer service point rosterincluding the Mobile Outreach Service.
2.6Solve problems by applying standards and/or established practices and procedures to the task at hand.
2.7Recommend and make improvements to existing methods, techniques and procedures to their daily tasks.
2.8Create and maintain full and accurate records which document activities and decisions and file these records into Trim.
2.9Handle records with care, do not destroy records without authority and protect sensitive records from unauthorised access.
2.10Be aware of Council’s policies and procedures for managing records.
2.11Adhere to Council’s Code of Conduct and policies of the day.
2.12Additional duties as required within the limits of the employee’s skill, competence and training.
3.Organisational Relationship
3.1Reports to:Library Services Team Leader
3.2Internal Liaison:Manager Community Services
Deputy General Managers
Managers
Staff
3.3External Liaison:Customers
Agencies
3.4Section Responsibilities:Community Development
Community Engagement and Planning
Library Services
Children’s Services
4.Extent of Authority
4.1The jobholder will be guided by practices, procedures or precedent, or library legislation. Unusual problems will be solved in consultation with the Library Services Team Leader.
4.2This job requires some level of planning since activities and resources need to be coordinated to ensure an effective and efficient flow of information.
4.3Knowledge of the structure, functions and processes of the whole of the Wollondilly Library and Information Service is required to competently complete the tasks required in this job. Decisions made by this person affect the work and activities of the Wollondilly Library and Information Service.
4.4This job holder is responsible for their own work is not normally required to supervise or direct other staff. They are however expected to cooperate with their co-workers and assist others in their duties when necessary.
4.5In accordance with Council’s policies as delegated from time to time by the General Manager.
5.Accountability
5.1Accountable to Library Services Team Leader.
5.2The performance of the incumbent will be measured principally by:
5.2.1The adherence to Council's IT plans, policies and procedures.
5.2.2Ability to communicate effectively with all levels in the organisation, Government departments and the public in all matters relating to the Library and Information Services on offer.
5.2.3Excellent customer service skills and committed customer service attitude
5.2.4The ability to meet timeframes and programs for work outcomes.
5.2.5The quality and reliability of professional work.
5.2.6Interpersonal skill and dealing with others.
5.2.7The ability to be a corporate team player.
5.2.8The exercise of responsible problem solving and decision making skills
5.2.9The exercise of responsible and appropriate interpersonal skills
5.2.10The ability to measure the performance and the workload of the function
5.2.11The ability to research, identify and solve problems using procedures, practices, theories, precedents, guidelines and an application of professional knowledge gained through experience.
6.Integrated Planning and Reporting
6.1Required to implement the Strategies and Actions relevant to this position contained in Council's Community Strategic Plan, Delivery Program and Operational Plan.
7.Physical Task Requirements
General
7.1Data Entry – tasks involve the use of hands and arms to enter data on a computer with the use of a keyboard and/or mouse.
7.2Verbal communication – tasks involve constant verbal communication with others face to face and via telephone.
7.3Sitting – tasks involve the prolonged periods in a seated position
7.4Colour Perception – tasks require you to be able to differentiate between colours
Manual Handling
7.5Lifting/Carrying – tasks involve raising, lowering, pushing, pulling, striking or moving objects away from or towards the body or the use of tools, equipment or the moving of materials up to 9kg.
7.6Bending/Twisting – tasks involve forward or backward bending or twisting at the waist
The Working Environment
7.7Working Indoors – tasks involve exposure to air conditioning and non air conditioned work spaces
7.8Working in a Dusty Environment – tasks involve working in areas where significant dust may be generated
Psychological Demands
7.9Information Ordering – tasks involve arranging things in a certain order
7.10Language Skills – Tasks involve the ability to read, analyse and interpret reports, correspondence, forms, technical drawings, legislation and policies
7.11Dealing with the Public – tasks involve regular contact with the public using tact and diplomacy
8.Occupational Health and Safety
Employees– must cooperate with the employer to ensure the provision of a safe and healthy place of work.
Responsibilities
8.1To comply with all reasonable direction given to them by their immediate Supervisor.
8.2To follow and comply with the direction contained in documented OHS procedures, Safe Work Method Statements or Risk Assessments.
8.3To perform their duties in a safe manner, and to take reasonable care for the safety of others at work.
8.4Ensure that all incidents and near misses are reported to their immediate Supervisor.
8.5To use and maintain all safety equipment and personnel protective equipment (PPE) where directed by the Supervisor or signage.
8.6To be pro active in the identification of potential hazards that may be present in the workplace.
Authorities
8.7To cease work when there is a genuine concern of risk to their own safety or that of others in the workplace.
9.Selection Criteria
Qualifications and Experience
Essential:
9.1The preferred qualification for this job is a TAFE Certificate of Attainment or equivalentwork experience. It is expected that the job holder would have a minimum of 12 months relevant work experience within a public library.
9.2Solid working knowledge and experience in circulation methods within a public library.
9.3Experience in assisting with children’s and young adult services, general library events and activities.
9.4Knowledge of current trends and issues in library and information services.
9.5Demonstrated knowledge of research and special information services, which encompasses the Internet and other online database information facilities.
9.6Demonstrated knowledge of a wide range of library resources and emerging technologies.
9.7Prepared to participate in library shift roster, including reasonable future extensions to this roster.
9.8Current Class C Drivers licence
Desirable:
9.9Experience with basic website maintenance eg: content management systems and writing for the web.
Incumbent: ...... ……...... Signature ......
Date: ......
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