1. Introduction to Supervisory Skills
This stand-alone 1 day taster programme introduces key non-technical skills required of today’s first line managers and supervisors and is suitable for new appointments, those with potential to manage or supervise a team or managers and supervisors with no formal training.
2. The Developing Manager
This 1 day programme introduces the key non-technical skills and behaviours required for those who currently have or may aspire to a middle management role where they manage other managers or supervisors or have enhanced line management responsibilities.
3. The Mary Portas Guide to Successful Retailing
This inspirational programme is aimed at shop owners, managers and those looking to open their own outlet and is designed to guide, inspire and motivate. Delivered as 7 Master Classes these insightful and innovative workshops cover all aspects of running a successful Retail Outlet
4. Open Lean Awareness – what Lean is and how it works
This one day course will give you a better understanding of what Lean is, where it came from and how it can help your organisation get ahead of the competition. You will play a role in a fun simulation that will drive home the principles of Lean. You will have a chance to work with colleagues and people from other organisations, to explore whether or not Lean could work for you.
5. Process Improvement for Managers
This four day programme (a stand-alone module from the Scotland Food Fellowship) provides insight into the process issues facing today’s UK companies, providing the necessary tools and techniques to improve efficiency and performance. The issues covered include, lean/six sigma, change management, process mapping and measurement.
6. Customer Profiling and Relationship Building for Managers
This four day programme provides insight into the marketing issues facing today’s UK retailers, covering issues such as customer service, relationship building & customer profiling, CRM systems development and process improvements regarding marketing practices.
7. Skills for Business Leadership
Business leadership is one of the most critical factors in the success of any team or organisation. This one day programme develops real concrete behavioural approaches that advance goals into action, strengthen leadership effectiveness and maximise organisational results. It draws on some of the most recent research about effective leadership practices and focuses on the practical application of leadership capability, behaviours and values. This is a highly interactive, practice-driven workshop incorporating role-plays and small group interactions to help you develop your leadership capability.
8. Coaching
Coaching is the most effective technique a manager can employ to enhance individual and team performance. This 2.5 day course is specifically designed to train business directors and front-line managers on how to coach their direct reports and teams to high levels of performance to achieve critical business objectives. During our practical hands-on workshops, every participant will be guided through a proven process to develop a customised coaching plan for each individual on their team
For more information on each of the pre approved courses listed above, simply scroll down to the relevant page on this bulletin. If you would then like to book a course or if there is something else you would like to know, click on the link on each page to “Ask Morag” at the Scotland Food & Drink Skills Academy, fill in the form with your request and we’ll do the rest.
How it works:
· Flexible Training Opportunities gives businesses with under 150 employees the opportunity to apply for up to £5000 towards employee training costs.
· Funding is available for up to 10 employees per business and the money is not a loan so there’s no need to pay it back.
· SDS will refund 50% of the cost. It’s flexible, so 10 employees can do one course each or one employee can do 10 courses with any combination in between.
· So – businesses like yours can double their training investment. Or it might help you introduce some much needed skills training when you thought it wouldn’t be possible.
· However, you must register before the 31st March and complete the training by 30th June 2011.
Funding is available for hundreds of courses in addition to those described in this e-bulletin. If you have a training need (excluding regulatory training) and you have no more than 150 employees, you can also contact the Academy through “Ask Morag” We will help you find the training you need and help you with the application process.
1. Introduction to Supervisory Skills
Objective: To introduce key management techniques required of first line managers and supervisors
Suitable for: Current and potential first line supervisors
Session / Content and PurposeIntroduction / Agree objectives of the day
The role of the first line supervisor / Establish how a supervisor’s role differs from a frontline role
Self-Awareness / How we impact on others
Communicating and Influencing / Effective communication in the work place . Influencing styles – what to use and when
Teams / Team roles responsibilities and accountability
Leadership / The leadership toolkit. How different leadership styles can be effective
Delegation / Delegation or abdication?
Motivation / The use of motivation techniques as an effective management tool
Action Planning / Put some practical steps in place to assist participants in addressing individual development needs re supervisory skills. Complete a simple learning log.
Close
Course Duration 1 Day
Course Costs £200 per person (50% funding available)
Venue and Dates* Sessions will run between March and June 2011. Dates and Venues to be confirmed with interested parties
Booking Information To book your place or for further information please click on this link to
Ask Morag, provide your Contact Details and Course Name and we will do the rest!
*To take advantage of available funding this Course must be signed up for by 31st March 2011 and training must be completed by 30th June 2011
2. The Developing Manager
Objective: To introduce the key management and inter-personal skills required of people who are responsible for achieving results through other people.
Suitable for: Current and potential middle managers
Session / Content and PurposeIntroduction / Agree objectives of the day are agreed
The role of the middle manager / Identify and explore the skills needed for first line managers
Self – Awareness / How we impact on others
Influencing Others / Different influencing styles – what to use and when
Strategic and Organisational awareness / The need for middle managers to consider events outside own immediate area when making decisions
Leadership / Look at different leadership approaches
The right use of power / Identify sources of organisation power and examine its use, misuse and neglect
Coaching and mentoring / Understanding coaching
Managing performance / Focus on appraisal skills and preparation , the cost of not managing performance
Managing Change / Look at the key role of middle managers in understanding and facilitating change
Action Planning / Put some practical steps in place to assist participants in addressing individual development needs as a middle manager. Individual work, plus discussion.
Close
Course Duration 1 Day
Course Costs £200 per person (50% funding available)
Venue and Dates* Sessions will run between March and June 2011. Dates and Venues to be confirmed with interested parties
Booking Information To book your place or for further information please click on this link to
Ask Morag, provide your Contact Details and Course Name and we will do the rest!
*To take advantage of available funding this Course must be signed up for by 31st March 2011 and training must be completed by 30th June 2011
3.1 Mary Portas: My Shop My Future
Objective: Building, mobilising and maintaining a vision for your business
Suitable for: Shop Owners, Managers and those looking to open their own outlet
Session / Content and PurposeIntroduction
Branding / Learning how to create a brand that articulates what you stand for
Customers / Finding out how to target and appeal to customers
Offer / Setting out who you are, what you offer and what differentiates you from the competition
Close
Course Duration 1 Day
Course Costs £200 per person (50% funding available)
Venue and Dates* Sessions will run between March and June 2011. Dates and Venues to be confirmed with interested parties
Booking Information To book your place or for further information please click on this link to
Ask Morag, provide your Contact Details and Course Name and we will do the rest!
*To take advantage of available funding this Course must be signed up for by 31st March 2011 and training must be completed by 30th June 2011
3.2 Mary Portas: Retail Finance and Business Planning
Objective: Understanding the key factors driving your business and profit
Suitable for: Shop Owners, Managers and those looking to open their own outlet
Session / Content and PurposeIntroduction
Track / How well you are doing at all times
Keep a Grip / On the most important thing – Cash
Know what to do / When things don’t go to plan
Make Informed Decisions / And plan for the future
Close
Course Duration 1 Day
Course Costs £200 per person (50% funding available)
Venue and Dates* Sessions will run between March and June 2011. Dates and Venues to be confirmed with interested parties
Booking Information To book your place or for further information please click on this link to Ask Morag, provide your Contact Details and Course Name and we will do the rest!
*To take advantage of available funding this Course must be signed up for by 31st March 2011 and training must be completed by 30th June 2011
3.3 Mary Portas: Buying for your customer
Objective: Buying the products that will attract customers and deliver profit
Suitable for: Shop Owners, Managers and those looking to open their own outlet
Session / Content and PurposeIntroduction
Who / Are you buying for?
What / You are going to buy
How / To buy profitably
Close
Course Duration 1 Day
Course Costs £200 per person (50% funding available)
Venue and Dates* Sessions will run between March and June 2011. Dates and Venues to be confirmed with interested parties
Booking Information To book your place or for further information please click on this link to
Ask Morag, provide your Contact Details and Course Name and we will do the rest!
*To take advantage of available funding this Course must be signed up for by 31st March 2011 and training must be completed by 30th June 2011
3.4 Mary Portas: Selling and service skills
Objective: Providing an Excellent shopper service experience
Suitable for: Shop Owners, Managers and those looking to open their own outlet
Session / Content and PurposeIntroduction
Sell / And serve more effectively
Master / The different selling styles and skills
Maintain / Selling momentum
Close
Course Duration 1 Day
Course Costs £200 per person (50% funding available)
Venue and Dates* Sessions will run between March and June 2011. Dates and Venues to be confirmed with interested parties
Booking Information To book your place or for further information please click on this link to Ask Morag, provide your Contact Details and Course Name and we will do the rest!
*To take advantage of available funding this Course must be signed up for by 31st March 2011 and training must be completed by 30th June 2011
3.5 Mary Portas: Creating desire
Objective: Using visual merchandising to create that “WOW” factor
Suitable for: Shop Owners, Managers and those looking to open their own outlet
Session / Content and PurposeIntroduction
Understand / What visual merchandising is and how best to use it
Use / A range of techniques to attract attention
Decide / What to merchandise, where and when
Create / A real “WOW” factor for your business
Close
Course Duration 1 Day
Course Costs £200 per person (50% funding available)
Venue and Dates* Sessions will run between March and June 2011. Dates and Venues to be confirmed with interested parties
Booking Information To book your place or for further information please click on this link to Ask Morag, provide your Contact Details and Course Name and we will do the rest!
*To take advantage of available funding this Course must be signed up for by 31st March 2011 and training must be completed by 30th June 2011
3.6 Mary Portas: Marketing for more customers
Objective: Spreading the word about your business without spending the earth
Suitable for: Shop Owners, Managers and those looking to open their own outlet
Session / Content and PurposeIntroduction
Understand / What marketing is
Work Out / What you want to achieve
Realise / How to achieve it
Establish / When to do it
Know / When it has worked
Close
Course Duration 1 Day
Course Costs £200 per person (50% funding available)
Venue and Dates* Sessions will run between March and June 2011. Dates and Venues to be confirmed with interested parties
Booking Information To book your place or for further information please click on this link to Ask Morag, provide your Contact Details and Course Name and we will do the rest!
*To take advantage of available funding this Course must be signed up for by 31st March 2011 and training must be completed by 30th June 2011
3.7 Mary Portas: You and your team
Objective: Taking you and your team to new heights
Suitable for: Shop Owners, Managers and those looking to open their own outlet
Session / Content and PurposeIntroduction
Understand / The new retail landscape and how it will impact on small retailers
Play to your strengths / And empower your team to fulfil your vision
Use skills / And strategies to recruit and retain for success
Develop / Your team performance through training
Lead / Effectively
Close
Course Duration 1 Day
Course Costs £200 per person (50% funding available)
Venue and Dates* Sessions will run between March and June 2011. Dates and Venues to be confirmed with interested parties