2008 DECA Ontario Provincials
Test 947 E-COMMERCE TEAM DECISION 1
1.A online business that is owned and managed by one person is called a
A.corporation. C.partnership.
B.sole proprietorship. D.cooperative.
2.Which of the following would most likely be protected under the Anticybersquatting Consumer Protection Act:
A.annual-report.doc C.
D.
3.In order to purchase on a timely basis, in small quantities, and on credit, some e-tailers buy goods from
A.requisition delegates. C.wholesalers.
B.appraisers. D.order selectors.
4.Technology has helped improve the distribution process by utilizing ______among channel members.
A.integrated information sharing C.automated scheduling
B.electronic receiving D.audiovisual programming
5.A channel member that knowingly markets a defective product that is determined to be harmful to the environment and then denies responsibility for its actions is taking a(n) ______approach to social and ethical responsibility.
A.obstructive C.proactive
B.accommodating D.defensive
6.One reason a channel of distribution that has strong leadership is often able to avoid conflict within the channel is because the leader has the
A.ability to provide training. C.authority to demand cooperation.
B.personality to develop friendships. D.capacity to regulate change.
7.An e-tailer that owns its suppliers is using which of the following strategies to control the channels of distribution:
A.Indirect distribution C.Forward integration
B.Multichannel distribution D.Backward integration
8.Once you know your group's purpose, what should you do next?
A.Find out what people know about the subject. C.Volunteer a new idea.
B.Agree on ground rules. D.Contribute in a useful way.
9.Which of the following is a guideline for an e-tailer's employees to use in communicating with coworkers:
A.Use a direct approach in speaking to an angry coworker
B.Feel free to express their complaints about their jobs
C.Be sure to share rumors and gossip with their coworkers
D.Think about what they want to say before they say it
10.What is a good technique for an online business's supervisor to use in order to conduct an effective staff meeting?
A.Limiting discussion C.Preparing an agenda
B.Developing audiovisuals D.Providing notebooks
11.One reason management often works to improve relations between employees and customers is because good relations often create
A.reliable service. C.employee teamwork.
B.loyal customers. D.positive comments.
12.Before an e-business can implement an online system to process orders, it must first
A.build customized platforms for each company division and then develop a networked system.
B.determine each step in the ordering process and how it relates to each area of the company.
C.design a specific program platform and computer database program for inventory control.
D.research and solicit outside companies to bid on developing a customized information system.
13.From which of the following forms would an online business obtain the cost of goods that are being returned to the vendor:
A.Invoice B. Freight billC.Delivery receiptD.Bill of lading
14.Employees may allow vendor-caused inventory shrinkage to occur by
A.counting the items the vendor delivers. C.checking vendors' unloaded boxes.
B.matching the item count to the invoice. D.signing an invoice that has blank spaces.
15.What is the most important economic resource?
A.Equipment B. MineralsC.EnergyD.People
16.Which of the following is an example of excess supply:
A.Price = $700, demand = 300, supply = 500 C.Price = $600, demand = 400, supply = 400
B.Price = $500, demand = 500, supply = 300D.Price = $400, demand = 600, supply = 200
17.Human resources management is demonstrated in which of the following statements:
A.The e-business gives its preferred customers a special discount.
B.The e-business takes care of the responsibilities associated with having employees.
C.The e-business includes top-level managers in long-term planning.
D.The e-business acts on new information about a competitor.
18.Which of the following statements is true of a business risk that is categorized as a "pure" risk:
A.There is no way to protect the online business from these risks.
B.The online business will gain as a result of these risks.
C.These risks are similar to the risk of purchasing stock.
D.Insurance may be purchased to cover these risks.
19.The type of work you do in order to earn a living is job specialization by
A.trade or profession. C.stage of production.
B.geographic region. D.job task.
20.Why might Internet businesses decide to hold on to products to sell later when the economy is experiencing high levels of inflation?
A.Taxes will limit production. C.Cash will be in short supply.
B.Prices will continue to rise. D.Income will remain constant.
21.Which of the following government policies is intended to benefit online businesses operating within the country by controlling international trade:
A.Limitations on exports C.Membership in GATT
B.ProtectionismD.Promotion of tourism
22.Which of the following is a characteristic of online business environments:
A.Manages a large work force C.Operates on a limited basis
B.Competes on an economic level D.Protects information from theft
23.What is the impact of e-commerce on productivity?
A.Analysts are still trying to decide how e-commerce and productivity are related.
B.Workers are more productive when they can communicate and access information quickly.
C.Customers are so distracted by Internet sites that their productivity has suffered.
D.Productivity has fallen, but these same workers purchase more on the Internet.
24.The question, “Who is experiencing the conflict?” can provide insight about the
A.type of disagreement that is occurring. C.other person's personality.
B.core issue surrounding the disagreement. D.importance of the relationship.
25.The only way that an e-tailer's work team can carry out its assignment in a satisfactory manner is when the team members
A.are appointed by management. C.all have the same opinions.
B.cooperate with each other. D.are dominated by the leader.
26.Jeremy, an employee with InfoTech.com, is resisting some new circumstances. What can he do to increase his adaptability?
A.Increase his level of fear C.Lower his expectations
B.Examine his attitude D.Ignore the situation
27.Workers who like to set their own goals, exercise their creativity, and be free of control by a supervisor would be most comfortable working for a(n) ______leader.
A.republican B. laissez-faireC.authoritarianD.democratic
28.Which of the following financial tools shows an estimate of the start-up costs for a new Internet-based business and the sources of those funds:
A.Balance sheet C.Statement of financial requirements
B.Break-even analysis D.Cash-flow analysis
29.Benny's Bike Shop manufactures bicycles and sells them to its customers from its web site during the year. Benny's purchases sprockets from Spikes Sprockets, tires from Tiny's Tires, and frames from Freddie's Frames. The expense of purchasing these items is known as
A.cost of goods sold. C.revenue.
B.operating expenses. D.gross profit.
30.Which of the following would be categorized as expenses in an e-business's operating budget:
A.Training and sales C.Assets and salaries
B.Sales and assets D.Salaries and training
31.As an Internet-based business owner, you are trying to decide whether to expand. Cost/benefit analysis would tell you to expand
A.when you can see a break-even point within five years time.
B.only when additional benefits are twice as much as additional costs.
C.as long as additional benefits match additional costs.
D.as long as additional benefits exceed additional costs.
32.What is an e-tailer's return on investment if it has total sales and revenue of $450,000 and total costs and expenses of $325,000?
A.30% B. 33%C.35%D.38%
33.Which of the following is an example of a cost that is often unique to e-commerce:
A.Purchasing computers C.Developing software
B.Creating web sites D.Paying data processors
34.Which of the following is usually the most objective measure for predicting job success:
A.Résumés B. InterviewsC.Pre-employment tests D.Application blanks
35.An example of a company change that might create a need for an e-business's employees to have additional training and development opportunities is
A.providing employees with a payroll savings plan.
B.installing a new computer network and additional software.
C.adding a canopy and carpet to the building's entrance.
D.offering dental insurance for employees and their families.
36.Which of the following is an action management can take to demonstrate a strong commitment to equity:
A.Posting equity information for staff to readC.Attending diversity workshops/training sessions
B.Reading articles about workplace equityD.Talking about equity in staff meetings
37.One of the benefits of a marketing-information management system is that it provides e-tailers with
A.a broad view of customers' changing buying patterns. C. up-to-date financial statements about competitors.
B.enhanced accounting and payroll procedures. D. greater control of the product life cycle.
38.Which of the following is an overall reason that marketing research is important to Internet businesses:
A.It makes competitors take notice of the business.C.It contributes to business success.
B.It improves financial management.D.It helps the business to base decisions on opinions.
39.One reason Internet businesses often avoid using open-ended questions as a method of obtaining results from a marketing survey is because the results may be difficult to
A.distribute to management. C.enter into a database.
B.store for future use. D.code for evaluation.
40.What is an advantage to e-businesses of using the Internet to search for marketing information?
A.Personal selling ability C.Around-the-clock accessibility
B.Product storage capability D.Word-processing flexibility
41.What happens when information collected about web-site visitors is combined with that obtained through other means?
A.Privacy becomes less of an issue. C.Customer profiles can be developed.
B.The data needs to be analyzed by hand.D.The data becomes less useful.
42.Which of the following marketing functions is most likely to affect the image of an e-tailer:
A.Product/Service managementC.Financing
B.Risk management D.Selling
43.How does having too much merchandise in inventory affect e-tailers?
A.They will limit the opportunities for manufacturers to interact with the e-tailer.
B.They will automatically need to reduce the price of the merchandise and lose money.
C.They will create a consumer attitude that the merchandise is less valuable than it really is.
D.They will have excess merchandise to store that will tie up valuable cash.
44.Each marketing activity can fit into one of the 4 Ps of marketing, which means that the marketing mix provides a framework for the e-business's
A.marketing planning. C.personnel selection.
B.behavior modeling. D.performance evaluations.
45.An online business that includes target marketing in its business activities is trying to
A.determine how many people have heard of the online business.
B.forecast how much profit the online business can make.
C.keep its operating expenses within the budget.
D.find out whether there is a market for its products.
46.A start-up e-business is most likely to enter which of the following target markets:
A.All of the potential target markets the business might have in the future
B.The market with the most direct competitors
C.The international market in undeveloped countries
D.The target market that most closely matches its customer profile
47.Marketing planning involves developing objectives and is the basis for developing marketing
A.functions. B. strategies.C.elements. D.concepts.
48.What is one reason why many Internet-based businesses are engaging in environmental monitoring?
A.To segment target markets C.To identify emerging trends
B.To develop recyclable productsD.To analyze ethical issues
49.Which of the following questions is appropriate for determining threats:
A.What are our assets? C.What niches have our competitors missed?
B.What obstacles do we face?D.What new needs of customers can we meet?
50.Which of the following is a marketing activity that online businesses consider when conducting a competitive analysis:
A.Purchasing B. Risk managementC.Promotion D.Management research
51.Which of the following statements about sales-forecasting methods is true:
A.Quantitative methods cost less than qualitative methods.
B.Reading industry forecasts is a qualitative method.
C.Qualitative methods are based on numerical facts.
D.Seeking opinions of experts is a qualitative method.
52.In which of the following situations should an e-tailer consider its competitors' prices when developing a marketing plan:
A.Analyzing a new database C.Selecting a new supplier
B.Organizing a new division D.Introducing a new product
53.What is your primary source of marketing-research information once you have started your own
e-business?
A.Online surveys B. Current customersC.EmployeesD.Accounting records
54.When conducting a marketing audit, it is important to assess an Internet-based business's marketing objectives, strategies, activities, and
A.personal incentives. C.human resources.
B.credit standing. D.fixed assets.
55.Digital certificates are a type of electronic
A.file transfer. B. virus protection.C.signature. D.presentation.
56.Which of the following should businesses take into consideration when creating an online shopping cart:
A.Advertising strategies C.Inventory levels
B.Check-out procedures D.Web-site connections
57.What Windows shortcut will result when "Ctrl" and "V" are held down on the computer keyboard at the same time?
A.The selection will be copied onto the clipboard.
B.The selection will be moved onto the clipboard.
C.The clipboard contents will be pasted at the insertion point.
D.The last change will be reversed.
58.An important consideration for a business when selecting a web host is finding out if the business will have
A.time to make design changes. C.access to the server logs.
B.control of the search engine.D.responsibility for copywriting.
59.How has the Internet helped businesses increase the efficiency of their purchasing efforts?
A.The Internet reduces most of the channel conflict that often occurs in the distribution process.
B.Most e-businesses are now using single-sourcing purchasing methods to meet their needs.
C.Businesses are no longer required to conduct extensive research to find appropriate vendors.
D.Businesses can obtain order status and product information from many vendor web sites.
60.Protective devices which an e-tailer uses to prevent such problems as burglary and employee pilferage are part of the e-tailer's
A.benefits program. C.compensation policies.
B.security measures. D.maintenance activities.
61.What do managers often do after the project has been successfully completed?
A.Provide feedback C.Give up power
B.Close the office D.Prepare a report
62.Which of the following should an e-business deduct from gross profit in order to arrive at net profit:
A.Operating expenses C.Product rebates
B.Quantity discounts D.Cost of goods
63.One reason why WhitmoreGoods.com should evaluate the available options when negotiating the terms of a service contract for its photocopier is to make sure that the options are
A.worth the price. C.offered worldwide.
B.maintenance free. D.acceptable to employees.
64.What is an aspect of an e-business that should be included in a regular maintenance program?
A.Telephone cables C.Water lines
B.Utility meters D.Light fixtures
65.Decision making is defined as
A.selecting wisely. C.selecting the best option.
B.choosing among alternatives. D.choosing confidently.
66.Rob decides that he really can't know if Patrick will help him unless he asks, so he decides to do so. Which step of the seven-step problem-solving method does this situation illustrate?
A.Select and implement a solution C.Define the problem
B.Evaluate the solution D.Brainstorm possible solutions
67.A necessary step in time management is to analyze the tasks that need to be done and to
A.assign them equal time. C.determine their priority.
B.reduce each one. D.make them equally important.
68.When applying for an e-commerce position, is it an acceptable business practice to prepare a job résumé without listing any references?
A.Yes, the résumé can state that references will be provided upon request.
B.Yes, providing references is a courtesy that is not really necessary.
C.No, a job résumé is incomplete unless it contains a list of references.
D.No, a list of references should be at the beginning of the résumé.
69.An Internet company employee whose daily tasks include answering customers' questions, providing product information, and solving problems is probably employed as a
A.web-maintenance supervisor. C.systems programmer.
B.technical analyst. D.customer-service representative.
70.The use of technology often affects the pricing process by ______prices.
A.fixing B. maintainingC.lowering D.simplifying
71.An e-tailer purchased six items for $96.00. A profit of $4.50 per item was desired. Operating expenses were $1.75 per item. At what price should each item be sold?
A.$22.25 B. $17.75C.$18.75D.$13.25
72.To generate innovative product ideas, an online business often
A.measures feedback. C.evaluates traits.
B.interprets laws. D.monitors trends.
73.Purchasers of the Super Veggie Cutter are dissatisfied because the product does not perform as promised on its web site. The seller can be held responsible because its advertising included a(n) ______warranty.
A.implied B. limitedC.full D.express
74.Which of the following is a responsibility of the Food and Drug Administration:
A.Requiring producers to label all productsC. Educating the public about hazardous products
B.Making sure cosmetics are pure and harmless D. Forbidding false, misleading, or deceptive advertising
75.Which of the following is an action that can negatively affect a customer's experience with an e-tailer:
A.Available products C.Active links
B.Web-site design D.Secure order process
76.Which of the following is a reason that e-tailers offer a deep product mix:
A.To enable the business to compete effectively C.To focus on the needs of a specific market
B.To specialize in a product lineD.To control the business's costs
77.Which of the following is a way that an online business can determine if a product will fulfill its target market's needs:
A.Develop a prospect list C.Observe workers
B.Distribute promotional materials D.Ask the customers
78.When an e-tailer provides intangible benefits to add value to its customers' core purchases, it is providing ______services.
A.ongoing b. externalC.augmented D.conditional
79.A web site using personalization strategies involves gathering and combining information about visitors in order to lead the visitors to
A.e-mail addresses so they can contact the company.C. pages that explain the site's credit policies.
B.hyperlinks so they can access additional data.D. products that exactly meet their specifications.
80.Management can create a positive work environment by encouraging cooperation among the e-business's
A.vendors. B. external customers.C.internal customers. D.lawyers.