National Certificate in Marine Sales and Services (Marine Retail and Distribution) (Level 2)
Level / 2Credits / 80
This qualification has been reviewed. The last date to meet the requirements is 31 December 2018.
Transition Arrangements
This qualification has been reviewed and replaced by the New Zealand Certificate in Chandlery (Level 4) [Ref: 3125].
The last date for entry into programmes leading to the replaced qualification is 31 December 2016. The last date for assessment against the replaced qualification is 31 December 2018.
For detailed information see Review Summaries on the NZQA website.
This qualification contained standards that had expired or been replaced by other standards. For the purposes of this qualification people who have gained credit for the replacement standards are exempt from the requirement to gain credit for the expiring or replaced standards – see table below.
Credit for / Exempt from /58 / 28295
12008 / 11938
NZQF National Qualification Registration Information
Process / Version / Date / Last Date for Assessment /Registration / 1 / October 1998 / December 2003
Review / 2 / July 2001 / December 2012
Review / 3 / September 2010 / December 2018
Review / 4 / January 2016 / December 2018
Standard Setting Body
NZ Marine Industry Training Organisation
PO Box 90448
Victoria Street West
Auckland 1142
Telephone 09 360 0056
Web www.nzmarine.com
National Certificate in Marine Sales and Services (Marine Retail and Distribution) (Level 2)
Credits / 80
Purpose
This is an entry level qualification for people working or intending to work in the marine retail or distribution industry sectors. This qualification is intended to be completed in the workplace or through a combination of workplace and off-job training.
All of the standards in this qualification are compulsory. These standards cover skills and knowledge related to the New Zealand marine industry such as industry terminology, equipment, fittings, and boat operation knowledge. They also cover skills and knowledge relating to the operation of a computer, care and timeliness as an employee, workplace health and safety, customer service, sales transactions, communication, personal presentation, workplace calculations, and theft and fraud.
This qualification leads on to the National Certificate in Marine Sales and Services (Marine Retail and Distribution) (Level 4) [Ref: 1472] and the National Certificate in Marine Sales and Services (Boat Sales and Brokerage) (Level 4) [Ref: 0550].
Special Notes
People in the workforce may have demonstrated competence in the outcomes specified in some of the standards in this qualification. These candidates should seek recognition of their current competence wherever it is relevant to this qualification.
Recognition of current competence must be carried out by accredited providers or registered assessors in accordance with NZQA guidelines.
Credit Range
Level 1 credits / 14Level 2 credits /
46
Level 3 or above credits /20
Total /80
Requirements for Award of Qualification
Award of NZQF National QualificationsCredit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the purpose of award. The table of mutually exclusive standards is provided on the New Zealand Qualifications Authority (NZQA) website: http://www.nzqa.govt.nz/qualifications-standards/standards/standards-exclusion-list/.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions and retain their identification number (ID). Any version of a standard with the same ID may be used to meet qualification requirements that list the ID and/or that specify the past or current classification of the standard.
Summary of Requirements
0· Compulsory standards
Detailed Requirements
Compulsory
The following standards are required
Computing and Information Technology > Computing > Generic Computing
ID / Title / Level / Credit /2780 / Demonstrate and apply knowledge of a personal computer system / 1 / 3
Core Generic > Core Generic > Self-Management
ID / Title / Level / Credit /12349 / Demonstrate knowledge of time management / 2 / 3
Core Generic > Core Generic > Work and Study Skills
ID / Title / Level / Credit /4249 / Demonstrate care and timeliness as an employee / 1 / 4
Health > Occupational Health and Safety > Occupational Health and Safety Practice
ID / Title / Level / Credit /497 / Demonstrate knowledge of workplace health and safety requirements / 1 / 3
Manufacturing > Boating Industries > Boatbuilding
ID / Title / Level / Credit /25343 / Identify boat fittings and fastenings / 2 / 4
25345 / Demonstrate knowledge of terminology used in the marine industry / 2 / 6
Manufacturing > Boating Industries > Marine Sales and Services
ID / Title / Level / Credit /9913 / Demonstrate knowledge of the New Zealand marine industry / 2 / 3
11751 / Match customer's requirements for marine products with manufacturer's specifications / 4 / 18
Service Sector > Maritime > Sea Survival and Sea Safety
ID / Title / Level / Credit /26542 / Demonstrate basic knowledge of the operation of pleasure craft by day / 2 / 6
Service Sector > Retail, Distribution, and Sales > Merchandising and Marketing
ID / Title / Level / Credit /11951 / Present goods for sale in a retail or distribution environment / 2 / 2
Service Sector > Retail, Distribution, and Sales > Retail and Distribution Core Skills
ID / Title / Level / Credit /11941 / Build rapport with customers / 2 / 2
12003 / Demonstrate knowledge of buying and selling in a retail or distribution environment / 2 / 4
24997 / Demonstrate knowledge of theft and fraud in a retail or distribution environment / 2 / 5
Service Sector > Retail, Distribution, and Sales > Sales Transactions
ID / Title / Level / Credit /11938 / Assist customers to select goods and/or services face to face / 2 / 2
11942 / Demonstrate knowledge of customer shopping and buying motives / 2 / 3
28295 / Demonstrate knowledge of serving customers in a retail environment / 2 / 5
Service Sector > Service Sector Skills > Service Sector - Core Skills
ID / Title / Level / Credit /62 / Maintain personal presentation and a positive attitude in a workplace involving customer contact / 2 / 3
64 / Perform calculations for the workplace / 1 / 2
376 / Employ customer service techniques to accommodate customer behavioural styles in a workplace / 3 / 2
Transition Arrangements
Version 3
Version 3 was issued to update the content of the qualification. The qualification had not been reviewed since 2001.
Changes to structure and content
· The title was changed to National Certificate in Marine Sales and Services (Marine Retail and Distribution (Level 2).
· The overall credit total of the qualification changed from 59 to 80.
· Standards 11951, 12349, 25343, and 25345 were added to the Compulsory section.
· Standard 6915 was replaced by standard 26542 in the Compulsory section.
· Standard 11970 was replaced by standard 24997 in the Compulsory section.
· The titles, levels, credit values, and classifications of reviewed standards were updated.
For detailed information see Review Summaries on the NZQA website.
People involved in programmes or courses that lead to the award of version 2 of this qualification may either complete the requirements of that version by December 2012 or transfer their results to version 3. People who want to complete the requirements of version 2 must gain credit for expiring standard 11970 before its expiry date: 31 December 2011.
All new candidates will be enrolled in programmes or courses leading to the award of version 3 of the qualification.
This qualification contains standards that replace earlier standards. For the purposes of this qualification, people who have gained credit for the replaced standards are exempt from the requirement to gain credit for the replacement standards – see table below.
Credit for / Exempt from /503 / 12349
6915 / 26542
11970 / 24997
Any person who feels that they have been disadvantaged by these transition arrangements can contact NZ Marine Industry Training Organisation at the address below who will consider appeals on a case-by-case basis.
Other standard setting bodies whose standards are included in the qualification
Competenz
New Zealand Industry Training Organisation
NZQA
Retail Institute
Certification
This certificate will display the logos of NZQA, the NZ Marine Industry Training Organisation and the organisation that has been granted consent to assess against standards that meet the requirements of the qualification (accredited).
Classification
This qualification is classified according to the classification system listed on the Directory of Assessment Standards (DAS) and the New Zealand Standard Classification of Education (NZSCED) system as specified below.
DAS Classification / NZSCED /Code / Description / Code / Description /
1376 / Manufacturing > Boating Industries > Marine Sales and Services / 080501 / Management and Commerce > Sales and Marketing > Sales
Quality Management Systems
Providers and Industry Training Organisations must be granted consent to assess by a recognised Quality Assurance Body before they can register credits from assessment against standards. Accredited providers and Industry Training Organisations assessing against standards must engage with the moderation system that applies to those standards. Accreditation requirements and the moderation system are outlined in the associated Accreditation and Moderation Action Plan (AMAP) for each standard.
NZ Marine and Composites Industry Training Organisation
SSB Code 101812 / Ó New Zealand Qualifications Authority 2016